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Troubleshooting with Logfiles
The logfile can be used to troubleshoot network issues. When seeking assistance out-
side your network, SIP traces can be especially helpful.
1.
Click Clear to clear the log if necessary.
2.
Make a phone call.
3.
Click Reload, then navigate to Status > Call Log.
The SIP trace can be pasted into an email or a text editor and used for troubleshooting.
Trunk and Extension Settings
Settings made from the web interface (see Figure B-6 on next page) will affect what is in
the SIP INVITE.
"Domain" (Trunk setting)
1. INVITE sip:509@itsp.com;user=phone SIP/2.0
2. Via: SIP/2.0/UDP 192.168.0.34:5060;branch=z9hG4bK-6574779d5edc4d91e2f
dc47a8fba26ec;rport
3. From: "snom ONE" <sip:17772022934@itsp.com>;tag=677614076
4. To: <sip:509@itsp.com;user=phone>
5. Call-ID: 317ab0eb@pbx
6. CSeq: 23418 INVITE
7. Max-Forwards: 70
8. Contact: <sip:17772022934@192.168.0.34:5060;transport=udp>
9. Supported: 100rel, replaces, norefersub
10. Allow-Events: refer
11. Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE
12. Accept: application/sdp
13. User-Agent: snom-PBX/4.0.0.3204
14. Remote-Party-ID: "Hanna Smith" <sip:17772022934@itsp.com;user=phone>;
party=calling;screen=yes
15. Content-Type: application/sdp
16. Content-Length: 298
Appendix B: SIP Overview
IP address of PBX
"Account" (Trunk setting)
"First Name"
"Last Name"
(Extension settings)
521
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