Snom ONE IP Technical Manual page 130

Deploying the snom ONE IP Telephone System
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Once contacts have been added to the domain address book, their information will be
displayed to the person they are trying to reach.
Adding Contacts Using CSV Files
Domain address books can also be compiled through CSV files (see Appendix A).
When importing a CSV file, you have to option of clearing existing contacts out of the
system before importing new ones.
Adding Contacts Automatically
Contacts who call into an agent group can automatically be added to the address book
(see Add to the address book on page 232).
Adding Contacts by Modifying DID Information
When the system has been configured to automatically add agent group callers to the
address book, the caller's DID will be added to the list of address book entries. Us-
ing this information, the system can route repeat callers to the same agent. However,
agents will be unable to identify the caller unless the contact's information is added to
the address book.
1. Click the contact's DID.
2. Enter the contact's information in the Edit Address Book Entry form.