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call pickup 431
call recordings
system performance 49
call return 427
call teach 174
call teach mode 442
CDR
CDR URL setting 47
CDR (Call Detail Record)
midnight events 105
CDRs 389–396
cdre, cdri, and cdrt folders 35
global configuration file 35
limiting the number of 46
request call details 443
setting a duration to keep 46
cell phones.
See also
sistant.
and agent groups 464
and blind transfer 428
and conferencing 434
and DND 438
and hunt groups 464
and loss-of-signal events 466
call a cell phone without knowing num-
ber 469
call from extension 469
cost savings 461
matching 95
retrieve call from cell phone 468
send calls to 468
send call to cell phone 468
specify ring schedule 464
certificates
Personal Virtual As-
buying 70
gmail SMTP server 298
making your own 70
size and format 71
system certificate 68
clean up extension 444
clean up extension permission 175
CMC 97
codecs
codec preference 57
G.711 A-law 57
G.711 U-law 57
lock codec during conversation 57
transcoding 56
conferencing 259–268
and cell phones 434
conference star codes 269
participant list 266
recording the conference 264
the ad hoc conference 266–269
the scheduled conference 261–262
three-way conferencing 433
configuration files
reload configuration files 67
request configuration files 67
restore/backup 66
contacts
searching from phone display 111
searching from web interface 111
CPU
and agent groups 239
limiting CDRs on system 46
processor affinity mask 49
setting maximum number of calls 49
Index
557
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