Panasonic KX-TDE100 Features Manual page 60

1.2.2 Incoming Call Distribution Group Features
Explanation for Queuing Time Table 01:
Sequence 01
The call
OGM 01 is sent.
queues.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.) This feature is also
known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Off
Red on
Rapid red flashing
PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features—
4.18 [2-9] System Options—Option 4—
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
→Queuing Time Table
→Miscellaneous—
→Miscellaneous—
5.19 [3-7-1] VM(DPT) Group—System Settings—
5.22 [3-8-1] VM(DTMF) Group—System Settings—
6.5 [4-1-4] Wired Extension—Flexible Button
→ Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
60 Feature Guide
Queuing Time Table 01
Sequence 02
Music on Hold
is sent for 30
seconds.
The call is connected to the member
extension as soon as the extension
becomes available.
No queued call
At or under the assigned number for Hurry-up
Over the assigned number for Hurry-up
Transfer—Transfer to busy Extension without BSS Operation
Extension No Answer Redirection Time
Maximum No. of Busy Extension
Sequence 03 Sequence 04
OGM 03 is sent. Redirects to
the overflow
We are sorry to
destination.
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
Calls in the Waiting Queue
Incoming Call Queue Monitor
Call Waiting on VM Group
Others—Call Waiting on VM Group
Overflow
destination
answers.