Panasonic KX-TDE100 Features Manual page 7

Other Useful Features
Easy Installation and Setup
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With Physical Cards:
By simply connecting telephones and outside lines to analogue extension and trunk cards, you can
make and receive calls. For digital trunks (e.g., E1, T1, etc.), it may be necessary to first make the
required settings and restart the PBX.
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With Virtual Cards:
By connecting the PBX to the LAN, installing each virtual card and registering the IP telephones through
system programming, you can make and receive calls.
Enhanced Walking Extension Feature
It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and
Service-out (cannot make trunk calls or receive calls) modes, allowing users to use their extensions at
home and at work, or for multiple users who work in shifts to use their own extension settings on a single
telephone. (® 1.28.3.2 Enhanced Walking Extension)
Built-in Small Call Centre Features
An incoming call distribution (ICD) group (® 1.2.2 Incoming Call Distribution Group Features) can be used
as a small call centre with the following features:
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Queuing Feature
When a preprogrammed number of extensions in an ICD group are busy, additional incoming calls can
wait in a queue. While callers are waiting in the queue, they can be sent an outgoing message (OGM)
informing the caller of the current situation, or be redirected to another destination or disconnected
depending on the amount of time the caller has been waiting. (® 1.2.2.4 Queuing Feature)
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Log-in/Log-out
ICD group members can join (Log-in) or leave (Log-out) their groups manually. After a call is
completed, a preprogrammed time period where users will not receive calls can be assigned
(Wrap-up). This gives time for users to make reports about the previous call without be interrupted or
allows users to not receive calls while they are taking a break. (® 1.2.2.7 Log-in/Log-out)
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VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are
answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in
higher-priority groups to be answered before calls in lower-priority groups. (® 1.2.2.5 VIP Call).
Hospitality Features
This PBX has several features allowing it to be used effectively and efficiently in a hotel-type environment.
These features allow extensions assigned as hotel operators to change and monitor the room status of
guest rooms, check or set wake-up calls, and print out records of guest charges. (® 1.27.1 Hospitality
Features—SUMMARY)
Introduction
Feature Guide 7