Group Call Distribution - Panasonic KX-TDE100 Features Manual

1.2.2.2 Group Call Distribution

Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (® 1.2.2.4 Queuing
Feature).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
Ring
2.
Call Waiting for Incoming Call Distribution Group (Group Call Waiting)
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the preprogrammed
order for the group, starting at the extension after the extension that
received the last call.
Extn. Extn.
B
A
Received Starts searching from
the last call. extn. B. (Skips extn. A.)
Depending on system programming, calls can be directed to the longest
idle extension. This is known as Automatic Call Distribution (ACD).
An idle extension is searched for using the preprogrammed order for the
group.
1st Priority 2nd Priority 3rd ....
Extn.
Extn.
B
A
Always starts searching from
the first assigned extension.
All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each extension in
the group. The call can be answered by pressing the flashing button even
if no ring or a delayed time is set.
Extn. Extn.
A B
Rings immediately simultaneously.
1.2.2 Incoming Call Distribution Group Features
Description
Extn. Extn.
C D
Extn. Extn.
C D
Extn. Extn.
C D
Delayed Ringing:
Rings after a
specified time delay.
Feature Guide 53