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CyberData VoIP V3 Operation Manual

Paging server
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The IP Endpoint Company
VoIP V3 Paging Server

Operations Guide

SIP Compliant
Part #011146
Document Part #930427B
for Firmware Version 6.2.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1: Operations Guide

    The IP Endpoint Company VoIP V3 Paging Server Operations Guide SIP Compliant Part #011146 Document Part #930427B for Firmware Version 6.2.0 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
  • Page 3 Revision Information Revision 930427B, which corresponds to firmware version 6.2.0, was released on September 12, 2011, and has the following changes: • Updates Section 2.3.1.1, “Pin 1 and 2—Fault Sense Input (Common/Sense)”. CyberData Corporation 930427B Operations Guide...

  • Page 4: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930427B Operations Guide...
  • Page 5 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930427B Operations Guide...
  • Page 6 Private Branch Exchange Power over Ethernet (as per IEEE 802.3af standard) RTFM Reset Test Function Management Session Initiated Protocol u-law A companding algorithm, primarily used in the digital telecommunication Unified Communications VoIP Voice over Internet Protocol CyberData Corporation 930427B Operations Guide...

  • Page 7: Table Of Contents

    2.4.12 Configure the Event Parameters ...................38 Example Packets for Events ...................... 40 2.4.13 Configure the Autoprovisioning Parameters ..............43 Autoprovisioning ........................45 2.5 Upgrading the Firmware ........................48 Upgrade the Firmware ......................49 Appendix A Setting Up a TFTP Server CyberData Corporation 930427B Operations Guide...
  • Page 8 B.3.1 Warranty & RMA Returns within the United States ............53 B.3.2 Warranty & RMA Returns Outside of the United States ............ 53 B.3.3 Spare in the Air Policy ......................53 B.3.4 Return and Restocking Policy ....................54 B.3.5 Warranty and RMA Returns Page ..................54 CyberData Corporation 930427B Operations Guide...

  • Page 9: Chapter 1 Product Overview

    100 different paging zones. 1.1 How to Identify This Product To identify the VoIP V3 Paging Server, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 011146.

  • Page 10: Product Features

    Provides an intuitive GUI for easy system configuration and verification of speaker operations. DHCP Client ● TFTP Client ● RTP Version 2 Multicast and Unicast ● Audio Codec ● • G.711 U-law • DTMF detection CyberData Corporation 930427B Operations Guide...

  • Page 11: Product Specifications

    Line Out: Output Signal Amplitudes 2.0 VPP maximum Output Level +2dBm nominal Total Harmonic Distortion 0.5% maximum Output Impedance 10k Ohm Part Number 011146 Dimensions 6.11” L x 4.05” W x 1.15” H Weight 1.2 pounds CyberData Corporation 930427B Operations Guide...

  • Page 12: Chapter 2 Setting Up The V3 Paging Server

    2 Setting Up the V3 Paging Server The topics in this chapter provide information on setting up, configuring, and using the VoIP V3 Paging Server. 2.1 Parts List The packaging for the V3 Paging Server includes the parts in Table 2-2.

  • Page 13: Typical Installation

    Music Source Multicast IP Speakers Line In Amplifier Line Out Page Start Relay Output Fault Sense Input Multicast V3 Paging Server PoE Switch V3 Paging Server (Back View) SIP/Multicast SIP/Multicast Multicast IP PBX IP Phone CyberData Corporation 930427B Operations Guide...

  • Page 14: Connecting The V3 Paging Server

    Section 2.3.1.3, "Pin 6 and 7—Relay Contact (Common/Normally Open)". a. The 600-Ohm audio output of the page port is also suited for interfaces with lower input impedances. b. 1 Amp at 30 VDC for continuous loads CyberData Corporation 930427B Operations Guide...

  • Page 15: Pin 1 And 2-Fault Sense Input (Common/Sense)

    600 Ohm output, the relay will close, thereby enabling amplifiers with a remote turn-on capability to become active. 2.3.2 Removable Connector Figure 2-4 shows the connector that is removable on the V3 Paging Server. Figure 2-4. Removable Connector CyberData Corporation 930427B Operations Guide...

  • Page 16: Connect To The Power Source

    48VDC power supply. See the figure on the left. Chassis Ground Chassis Ground If required, connect the earth grounding wire ● to the Chassis Ground. See the figure on the left. Chassis Ground CyberData Corporation 930427B Operations Guide...

  • Page 17: Connect To The Network

    Connecting the V3 Paging Server 2.3.4 Connect to the Network Plug one end of a standard Ethernet cable into the Paging Server Ethernet port. Plug the other end into your network. Figure 2-6. Connecting to the Network CyberData Corporation 930427B Operations Guide...

  • Page 18: Confirm That The V3 Paging Server Is Up And Running

    Activity LED blinks when there is network traffic. 2.3.6 Announcing the IP Address To announce the IP address for the V3 Paging Server, briefly press and then quickly release the RTFM switch. See Figure 2-8. Figure 2-8. RTFM Switch RTFM Switch CyberData Corporation 930427B Operations Guide...

  • Page 19: Restore The Factory Default Settings

    1. Press and hold the RTFM switch until the status and paging lights come on. 2. Continue to press the switch until after the indicator lights go off, and then release it. 3. The V3 Paging Server settings are restored to the factory defaults. CyberData Corporation 930427B Operations Guide...

  • Page 20: Configuring The V3 Paging Server

    To configure the SIP parameters, you also need to determine the values for these parameters: • SIP Server IP Address • Remote and Local SIP Port Numbers • SIP User ID, and Authenticate ID and Password for this User ID CyberData Corporation 930427B Operations Guide...

  • Page 21: V3 Paging Server Web

    Link to go to the Sensor Configuration page. Link to go to the Paging Groups Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. CyberData Corporation 930427B Operations Guide...

  • Page 22: Log In To The Configuration Gui

    Make sure that the PC is on the same IP network as the V3 Paging Server. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
  • Page 23 Setting Up the V3 Paging Server Configuring the V3 Paging Server Figure 2-10. Home Page CyberData Corporation 930427B Operations Guide...
  • Page 24 Section 2.4.9, "Configure the Paging Groups (PGROUPS) Parameters" for instructions. Note Click the Upgrade Firmware button any time you need to upload new versions of the firmware. Refer to Section 2.5, "Upgrading the Firmware" for instructions. CyberData Corporation 930427B Operations Guide...

  • Page 25: Configure The Device Parameters

    Setting Up the V3 Paging Server Configuring the V3 Paging Server 2.4.4 Configure the Device Parameters 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-11. Figure 2-11. Device Configuration Page CyberData Corporation 930427B Operations Guide...
  • Page 26 Audio button is pressed, you will hear a voice message for testing the device audio quality and volume. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. CyberData Corporation 930427B Operations Guide...

  • Page 27: Configure The Network Parameters

    Configuring the network parameters enables your network to recognize the V3 Paging Server and communicate with it. Click Network Setup on the Home page to open the Network Configuration page. Figure 2-12. Network Setup Page CyberData Corporation 930427B Operations Guide...
  • Page 28 IP address. Change the default address to the correct IP address for your system. • The Subnet Mask. • The Default Gateway. 3. Click Save when you are finished. 4. Click Reboot for the new settings to take effect. CyberData Corporation 930427B Operations Guide...

  • Page 29: Configure The Sip Parameters

    2.4.6 Configure the SiP Parameters The SIP parameters enable the V3 Paging Server to contact and register with the SIP server. On the Home page, click SIP Config to open the SIP Configuration page. Figure 2-13. SIP Configuration Page CyberData Corporation 930427B Operations Guide...
  • Page 30 1. Enter the IP address of the SIP Server. 2. Enter the port numbers used for SIP signaling: a. Remote SIP Port b. Local SIP Port 3. Enter the SIP registration parameters: a. SIP User ID CyberData Corporation 930427B Operations Guide...
  • Page 31 SIP Server. The V3 Paging Server automatically re-registers with the SIP server before the lease expiration timeout. 7. Click Save. 8. Click Reboot for the new settings to take effect. CyberData Corporation 930427B Operations Guide...

  • Page 32: Point-To-Point Configuration

    The delayed DTMF functionality is available in the Point-to-Point Mode. Note Establishing point-to-point SiP calls may not work with all phones. Figure 2-14. SIP Configuration Page Set to Point-to-Point Mode Device is set to NOT register with a SIP server CyberData Corporation 930427B Operations Guide...

  • Page 33: Configure The Night Ringer Parameters

    Setting Up the V3 Paging Server Configuring the V3 Paging Server 2.4.7 Configure the Night Ringer Parameters 1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-15. Figure 2-15. Nightringer Configuration Setup CyberData Corporation 930427B Operations Guide...
  • Page 34 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click on the Save button. 4. Click Reboot for the new settings to take effect. CyberData Corporation 930427B Operations Guide...

  • Page 35: Configure The Sensor Parameters

    Setting Up the V3 Paging Server Configuring the V3 Paging Server 2.4.8 Configure the Sensor Parameters 1. Click on the Sensor Config button to open the Sensor Configuration page. See Figure 2-16. Figure 2-16. Sensor Configuration Setup CyberData Corporation 930427B Operations Guide...
  • Page 36 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click on the Save button. 4. Click Reboot for the new settings to take effect. CyberData Corporation 930427B Operations Guide...

  • Page 37: Configure The Paging Groups (Pgroups) Parameters

    A PGROUP is a way of assigning multicast addresses and port numbers when configuring multicast paging speakers. To assign a multicast address, you must first configure the CyberData VoIP speakers that you want to put into a paging zone by entering a particular multicast address and port number combination in the web configuration for these speakers.
  • Page 38 Setting Up the V3 Paging Server Configuring the V3 Paging Server Figure 2-18. PGROUPS Setup (continued) CyberData Corporation 930427B Operations Guide...
  • Page 39 Setting Up the V3 Paging Server Configuring the V3 Paging Server Figure 2-19. PGROUPS Setup (continued) CyberData Corporation 930427B Operations Guide...

  • Page 40: Operating The Paging Server

    For page-all, you simply configure all speakers with a particular multicast address and port number combination, which represents one of the 100 zones that the paging server will support initially. Each speaker can still be part of 100 other paging zones in addition to the one page-all zone. CyberData Corporation 930427B Operations Guide...

  • Page 41: Configure The Audio Parameters

    Click the Audio Config button to open the Audio Configuration page. See Figure 2-20. The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. Figure 2-20. Audio Configuration Page CyberData Corporation 930427B Operations Guide...
  • Page 42 Setting Up the V3 Paging Server Configuring the V3 Paging Server Figure 2-21. Audio Configuration Page CyberData Corporation 930427B Operations Guide...
  • Page 43 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit). Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit). Pagetone Corresponds to a simple tone that is unused by default (24 character limit).

  • Page 44: User-Created Audio Files

    RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-22 through Figure 2-24. Figure 2-22. Audacity 1 Figure 2-23. Audacity 2 CyberData Corporation 930427B Operations Guide...
  • Page 45 Configuring the V3 Paging Server When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-24. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM CyberData Corporation 930427B Operations Guide...

  • Page 46: Configure The Event Parameters

    Click the Event Config button to open the Event Configuration page (Figure 2-25). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-25. Event Configuration Page CyberData Corporation 930427B Operations Guide...
  • Page 47 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. CyberData Corporation 930427B Operations Guide...

  • Page 48: Example Packets For Events

    Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 49 Setting Up the V3 Paging Server Configuring the V3 Paging Server Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 50 Setting Up the V3 Paging Server Configuring the V3 Paging Server Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...

  • Page 51: Configure The Autoprovisioning Parameters

    Setting Up the V3 Paging Server Configuring the V3 Paging Server 2.4.13 Configure the Autoprovisioning Parameters 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page. Figure 2-26. Figure 2-26. Autoprovisioning Configuration Page CyberData Corporation 930427B Operations Guide...
  • Page 52 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. CyberData Corporation 930427B Operations Guide...

  • Page 53: Autoprovisioning

    The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.
  • Page 54 3. The board downloads and writes the firmware file again. CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
  • Page 55 • Click Delete for each file that you want to restore to the factory default audio file on the Audio Configuration page. • Change the autoprovisioning file with the word “default” set as the file name. CyberData Corporation 930427B Operations Guide...

  • Page 56: Upgrading The Firmware

    Click the Browse button to navigate to the application firmware file that you want to upload. Click on the Submit button to automatically upload the selected firmware and reboot the system. Click on the Reboot button to reboot the system. CyberData Corporation 930427B Operations Guide...

  • Page 57: Upgrade The Firmware

    2.5.0.1 Upgrade the Firmware To upload the firmware from your computer: 1. Retrieve the latest V3 Paging Server firmware from the VoIP V3 Paging Server Downloads page http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/downloads.html 2. Unzip the V3 Paging Server version file. This file may contain the following: •...

  • Page 58: Appendix A Setting Up A Tftp Server

    To set up a TFTP server on Windows: 1. Install and start the software. 2. Select File Configure Security tab Transmit Only. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. CyberData Corporation 930427B Operations Guide...

  • Page 59: Appendix B Troubleshooting/Technical Support

    Appendix B: Troubleshooting/Technical Support B.1 Frequently Asked Questions (FAQ) Go to the following URL to see CyberData’s list of frequently asked questions: http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/faqs.html B.1.1 Documentation The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation at: http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/docs.html...

  • Page 60: Contact Information

    3 Justin Court Monterey, CA 93940 Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html CyberData Corporation...

  • Page 61: Warranty

    B.3.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...

  • Page 62: Return And Restocking Policy

    For End Users, please contact the company that you purchased your equipment from for their return policy. B.3.5 Warranty and RMA Returns Page The most recent warranty and RMA information is available at the CyberData Warranty and RMA Returns Page at the following web address: http://www.cyberdata.net/support/warranty/index.html...
  • Page 63 +48V DC power supply 8 verifying 10 connections 6 connector (removable) 7 Numerics contact information 52 contact information for CyberData 52 Current Network Settings 20 100 Mbps indicator light 10 current network settings 20 current settings, reviewing 16 CyberData contact information 52...
  • Page 64 8 line-out 6 requirement 3 link light 10 product overview 1 Linux, setting up a TFTP server on 50 local SIP port 22 log in address 14 logging in to configuration GUI 14 CyberData Corporation 930427B Operations Guide...
  • Page 65 & RMA returns within the United States 53 unregister from 22 warranty and RMA returns page 54 user ID for login 22 warranty policy at CyberData 53 SIP server configuration 16 web access password 11 SIP server parameters, configuring 12...

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