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CyberData V3 Configuration Manual

Paging server
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RING CENTRAL CONFIGURATION GUIDE:
V3 PAGING SERVER
Document Part #931042C
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Document Part #931042C CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from CyberData Corporation.
  • Page 3 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 2 Revision Information Revision 931042C was released on March 17, 2015, and has the following changes: • Added Polycom Paging sub-section to Section 3.0 “Installation Options.” CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net...

  • Page 4: Table Of Contents

    RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 3 Table of Contents 1.0 Setup Diagram .......................... 4 2.0 Test Setup Equipment ....................... 5 3.0 Installation Options ........................6 4.0 Before You Start ........................8 5.0 Configuration Procedure: Paging Extension ................12 6.0 Configuration Procedure: Nightringer ..................

  • Page 5: Setup Diagram

    RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 4 1.0 Setup Diagram Figure 1-1. Interoperability Test Infrastructure - SIP CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...

  • Page 6: Test Setup Equipment

    RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 5 2.0 Test Setup Equipment This section describes the products used for interoperability testing with RingCentral. Table 2-1. Setup Equipment EQUIPMENT MODEL or PART NUMBER FIRMWARE VERSION CYBERDATA V3 011146 V7.1.1b09...

  • Page 7: Installation Options

    IP paging devices, and analog paging equipment or any combination thereof. The CyberData V3 Paging Server offers a robust feature set by serving both IP and analog pages to a combination of multicast-enabled IP paging endpoints in addition to legacy analog amplifiers and zone controllers that may already be installed in a particular location.

  • Page 8: Cyberdata Corporation 3 Justin Court, Monterey, Ca

    Need to tie in your background music? Incorporating background music from an analog RCA Line Level source can be realized using the RCA Level Level Input on the V3 Paging Server with an option to loop audio from the input to the analog Page Port or RCA Line Level outputs.

  • Page 9: Ip Paging

    IP to Analog Paging Extend the longevity of your analog paging infrastructure and convert to IP Paging simply by adding a flexible and scalable CyberData V3 Paging Server for an IP to Analog Paging solution. Figure 3-2. IP to Analog Paging Solution...

  • Page 10: Ip Paging

    Polycom IP phones using the CyberData V3 Paging Server. The V3 Paging Server sends multicast pages to CyberData IP Paging Endpoints and Polycom IP phones in addition to forwarding pages and background music to a flexible analog interface for a comprehensive paging solution.
  • Page 11 Please be advised only multicast-supported IP phones may be aggregated into a multicast paging group. Currently, other than Polycom IP Phones capable of running UC Software version 4.0.0 and higher, RingCentral sells the following models tested for compatibility through a CyberData reseller: •...

  • Page 12: Before You Start

    RingCentral uses a Fully Qualified Domain Name (FQDN) for the SIP server and Outbound Proxy addresses. The CyberData paging server needs to perform a DNS A query to resolve the IP address of RingCentral’s Outbound Proxy FQDN. It is necessary to ensure the configured DNS server(s) have an A record for the Outbound Proxy address.

  • Page 13: Configuration Procedure: Paging Extension

    RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 12 5.0 Configuration Procedure: Paging Extension When integrating with RingCentral, the paging server must be provisioned as an IP phone associated with a user extension. Provisioning as a Paging Device does not allow the caller to...
  • Page 14 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 13 2. From the [n] Users menu, click the Add button. Figure 5-2. Add User Button 3. A popup window labeled Add User will appear. Complete the fields and click Save.
  • Page 15 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 14 4. A confirmation popup labeled Confirmation will appear. Click the Add phone button to associate an IP phone for the paging server and proceed to the next step. Figure 5-4. Add User Confirmation 5.
  • Page 16 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 15 7. Next, you will be taken to a six-step ordering process to set up a RingCentral DigitalLine. Click the Select button to choose an Existing Phone and follow the steps in the screen to ordering window to complete your order.

  • Page 17: Devices

    RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 16 8. From the Phones & Devices menu, select User Phones and select the user phone designated for the paging server. Click Setup and Provision. Figure 5-7. Setup and Provision 9.
  • Page 18 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 17 10. A popup window labeled Assisted Generic IP Phone/Adaptor Provisioning will appear. You will use the provisioning information to register the paging extension with RingCentral. Figure 5-9. IP Phone Provisioning Information Note: The Password has been obscured.
  • Page 19 1. Click Launch Browser from the CyberData Discovery Utility or point your browser to the CyberData device’s IP address to access the Home Page of the web interface. 2. Enter the default credentials when prompted and click the Log In button.
  • Page 20 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 19 Figure 5-11. Home Page of Paging Server Web Interface 3. On the Home Page, click SIP Config on the left hand side of your screen to access the SIP Configuration page.
  • Page 21 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 20 4. Enter the provisioning information from the Assisted Generic IP Phone Provisioning popup window. Note the Local SIP Port is set to 5060 on default and is used by the paging server as its source port for the paging extension configured on this page.
  • Page 22 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 21 Autoprovisioning If you are autoprovisioning the paging server, use the SIP Settings in the autoprovisioning template to register the paging extension with RingCentral. An autoprovisioning template is provided in the respective firmware folder available on the Downloads tab of the product webpage here: http://www.cyberdata.net/products/voip/digitalanalog/ceilingspkr2/downloads.html...

  • Page 23: Devices

    RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 22 Note: These example values are published only for reference. The SIPAuthPassword value should be the actual value from the Assisted Generic IP Phone Provisioning popup window. Verify the Paging Extension is Registered...

  • Page 24: Configuration Procedure: Nightringer

    6.0 Configuration Procedure: Nightringer What is a Nightringer? The CyberData V3 Paging Server offers a secondary SIP extension called Nightringer in addition to the primary extension used for paging. The Nightringer plays a customizable ring tone when an incoming call is detected. The Nightringer extension can be added to ring groups for simultaneous ringing.
  • Page 25 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 24 Refer to the popup window labeled Assisted Generic IP Phone/Adaptor Provisioning after following assisted provisioning steps for the Nightringer. You will use the provisioning information to register the Nightringer extension with RingCentral.
  • Page 26 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 25 SIP Fields Table Use the following table to determine how the RingCentral SIP field values above correlate to the CyberData Nightringer field values. Table 6-1. SIP Fields Table CyberData Nightringer Field...
  • Page 27 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 26 Configure Nightringer SIP Parameters If you are configuring the Nightringer extension through the web interface, use the following steps to register Nightringer with RingCentral. 1. Review Configure the SIP Parameters.
  • Page 28 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 27 3. Enter the provisioning information from the Nightringer's Assisted Generic IP Phone/Adaptor Provisioning popup. Note the Local SIP Port is set to 5061 on default and is used by the paging server as its source port for the Nightringer extension configured on this page.
  • Page 29 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 28 Autoprovisioning If you are autoprovisioning the paging server, use the Nightringer Settings in the autoprovisioning template to register the Nightringer with RingCentral. Figure 6-4. Autoprovisioning Template Example – Nightringer Settings Note: These example values are published only for reference.

  • Page 30: Devices

    RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 29 Verify the Nightringer is Registered After the paging server has rebooted and initialized, refresh the Home page of the web interface. Your device should show as [Registered with SIP...

  • Page 31: Frequently Asked Questions

    Q: My paging server shows it is registered in the web interface. However, calls do not connect to the paging extension. What can I do to fix this? A: CyberData VoIP Technical Support has identified a registration bug affecting firmware versions 7.0.0 and 7.1.0. The bug results in the paging server periodically losing registration with RingCentral, where all calls to the paging server will fail until it registers again.
  • Page 32 RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER Doc. 931042C Page 31 Q: We only need one paging group and do not want to pay for a RingCentral user. Is there a way to provision the paging extension as a Paging Device?

  • Page 33: Contact Cyberdata Corporation

    Contact CyberData VoIP Technical Support form on our website. The CyberData VoIP Technical Support Contact form initiates a troubleshooting ticket which CyberData uses for quality assurance purposes. Additionally, the Contact VoIP Tech Support form tells us which phone system you are using, the make and model of the network switch, and other essential troubleshooting information we need to efficiently assist with a resolution.

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