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Appendix
Troubleshooting
The deskset flashes Check network when idle.
• Make sure you plug the Ethernet cable connecting to the Ethernet switch
or router into the Ethernet port and the Ethernet cable connecting to the
computer into the PC port.
• If you changed to a new Ethernet switch or router, make sure the discovery
method matches to the console. Refer to Discovery method on page 28 to
set the discovery method.
I cannot make intercom calls.
• Make sure you choose the correct extension.
• The destination telephone might be on an external call. Wait and try again.
• Make sure the INTERCOM light is off before you make an intercom call. If
the light is on, the system is busy or the intercom is unavailable. Try again
when the intercom light goes off.
• Check to make sure that each system extension has a unique extension
number. Refer to Set extension number on page 24 for details.
I cannot transfer outside calls.
• If you are on a conference call with another telephone in the same system,
the call cannot be transferred.
• If the destination telephone is on an outside call or intercom call with another
system telephone, the call cannot be transferred.
• Check to make sure that each system extension has a unique extension
number. Refer to Set extension number on page 24 for details.
I cannot join a conversation in progress.
• The call privacy feature prevents another set on the system from interrupting
a conversation. Make sure you turn off call privacy during a call. See Call
privacy on pages 34 and 41.
I hear a double-beep sound every 30 seconds.
• There is a call on hold at this extension. Press the LINE key of the call on
hold to return to the call and turn off the reminder beep.
I get noise, static, or weak signals on my cordless handset even when I'm
near the deskset.
• You may be able to improve the performance of your deskset by installing
your new deskset as far as possible from any other existing corded or
cordless telephone system that may already be installed.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
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