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Appendix
Troubleshooting
The private mailbox is recording incomplete messages.
• If the message length is not set to unlimited and a caller leaves a very long
message, part of it may be lost when the system disconnects the call after
the set message length. See Message Length on page 74 for details.
• If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
• If the system's memory becomes full during message recording, the system
stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop recording and
disconnect the call.
I have difficulty hearing messages.
/VOLUME to increase the speaker volume on the deskset.
• Press
The answering system does not respond to remote access commands.
• Make sure you are using the correct remote access code (page 73).
• Make sure you are calling from a touch-tone telephone (away from home).
When dialing a number, you should hear tones. If you hear clicks, then it is
not a touch-tone telephone and cannot activate the answering system.
• The answering system might not detect the remote access code when
your announcement is playing. Wait until the announcement is over before
entering the code.
• There might be interference on the telephone line you are using. Press the
dial pad keys firmly when dialing.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn't work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on
your computer. Do not plug it into a multiple port USB hub (USB splitter) that
is not powered.
• In a few rare instances, the USB port on your computer may not have
enough power. Try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your nontraditional
telephone service provider. Contact your service provider for more
information.
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