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Appendix
Troubleshooting
My caller ID isn't working.
• Caller ID is a subscription service. You must subscribe to this service
from your telephone service provider for this feature to work on your
telephone base.
• The caller must be calling from an area that supports caller ID.
• Both your and your caller's telephone service providers must use caller ID
compatible equipment.
• Make sure the area codes are set correctly on the deskset. See
Home area code on page 32 for details.
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
The outgoing announcement is not clear.
• When recording the announcement, make sure you speak in a normal tone
of voice about nine inches from the deskset.
• Make sure there is no background noise (television, music, traffic, etc.) when
recording.
The private mailbox does not record messages.
• Make sure the auto attendant is turned on at the console.
• Make sure the private mailbox is turned on at the deskset (page 70).
• Make sure the memory of the answering system is not full. Please refer to
the Recording time on page 75 in the user's manual. If the memory is full,
the system announces "Memory full" and then hangs up. You need to delete
some old messages in order to make room for new messages.
• If Greeting only is selected in the Message length menu (page 74), the
answering system only plays the outgoing announcement. It does not record
incoming message.
The private mailbox does not answer after the correct delay ring.
• Make sure the auto attendant is turned on at the console.
• Make sure the private mailbox is turned on at the deskset (page 70).
• If all four outgoing telephone lines are in use, the system cannot answer
incoming calls.
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