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Interphase RAS Communications Controller 5536 User Manual

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ENTIA™ 5536 DM PRI
RAS Communications Controller
Users Guide
Document No. UG05536-000-D3
Release Date: July 2002

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  • Page 1 ENTIA™ 5536 DM PRI RAS Communications Controller Users Guide Document No. UG05536-000-D3 Release Date: July 2002...
  • Page 2 See Appendix for Regulatory Statements/Conditions that affect the operation of this product. The CE Declaration of Conformity can be found at www.iphase.com...

  • Page 3: Copyright Notice

    © 2000, 2001, 2002 by Interphase Corporation. All rights reserved. Printed in the United States of America, 2002. This manual is licensed by Interphase to the user for internal use only and is protected by copyright. The user is authorized to download and print a copy of this manual if the user has purchased one or more of the Interphase products described herein.
  • Page 4 Product Purchased from Reseller Contact the reseller or distributor if • You need ordering, service or any technical assistance. • You received a damaged, incomplete or incorrect product. Product Purchased Directly from Interphase Corporation Contact Interphase Corporation directly for assistance with this, or any other Interphase Corporation product.

  • Page 5: Safety Precautions

    Safety Precautions The following general safety precautions must be observed during all phases of operation of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture, and intended use of the equipment.
  • Page 6 ARNING ■ The ISDN cable(s) must remain disconnected from the telecommunications system until the card has been installed in the system. ■ The installation of the card in the host system must be done in a way that ensures at least 2mm of air gap between the Printed Circuit Board (PCB) card and any other components in the host system, so that the unsafe area remains located only on the ISDN card.
  • Page 7 ARNING This equipment generates, uses, and can radiate electromagnetic energy. It may cause or be susceptible to electromagnetic interference (EMI) if not installed and used in a cabinet with adequate EMI protection.
  • Page 8 END-USER LICENSE AGREEMENT FOR INTERPHASE CORPORATION SOFTWARE IMPORTANT NOTICE TO USER–READ CAREFULLY THIS END-USER LICENSE AGREEMENT FOR INTERPHASE CORPORATION SOFTWARE (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR SINGLE ENTITY) AND INTERPHASE CORPORATION FOR THE SOFTWARE PRODUCTS ENCLOSED HEREIN WHICH INCLUDES COMPUTER SOFTWARE AND PRINTED MATERIALS (“SOFTWARE”).
  • Page 9 responsible for any transportation costs, unless expressly authorized in writing by Seller. This warranty does not cover damage to the Product resulting from accident, disaster, misuse, negligence, improper maintenance, or modification or repair of the Product other than by Seller. Any Products or software replaced by Seller will become the property of Seller.
  • Page 10 any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall in no way be affected or impaired thereby. All rights in the Software not specifically granted in this Agreement are reserved by Interphase.

  • Page 11: Table Of Contents

    ... vii Using This Guide ... vii Purpose ... vii Audience Admonition Conventions Text Conventions Documentation Updates Driver Updates CHAPTER 1 Introduction ...1 Overview Hardware Overview Software Overview ...5 Drivers ...6 Utilities RAS Management Tool RAS Support Overview SecurID Support Overview Minimum System Requirements CHAPTER 2 Installing the Hardware...
  • Page 12 Contents Completing the MVIP Bus Connection CHAPTER 3 Connecting to the Line ... 27 Overview ... 27 T1/PRI Line Connection Methods Connecting Directly to the Line Connecting Directly in a DSX1 Configuration Connecting Directly in a DS1 Configuration Connecting Through an External CSU to the Line T1/PRI Cabling Requirements T1 Link Requirements ...
  • Page 13 CHAPTER 5 Setting Up WAN Firmware and Hardware ...71 Overview Accessing Online Help Starting the WAN Adapters Setup Utility Firmware Management Hardware Management Setting Up Card Properties Enabling or Disabling the MVIP Bus Connection Assigning Serial Driver COM Ports to Digital Modems Setting Up ISDN Port Properties Configuring the Switch Type Editing DS1 Properties...
  • Page 14 Contents Saving Call Setup Properties Setting Up Outgoing Call Properties RAS Management Asynchronous Application Management CHAPTER 7 Managing Serial Driver COM Ports ... 109 Overview Setting Up Serial Driver COM Ports Declaring Serial Driver Modems in Windows NT Verifying COM Ports CHAPTER 8 Troubleshooting ...
  • Page 15 Watching ISDN Ports and Channels Watching ISDN PRI Layer 1 Alarms Stopping and Freezing the Display Changing Display Settings Changing Watch Parameters Changing Fonts Used for Display Text Changing Fonts Used for PRI Alarm Text Modifying Event Buffer Parameters Saving and Editing Frames APPENDIX C ...153 Overview...
  • Page 16 Contents Alarm LEDs Error LEDs Loopback LEDs Statistics Parameters APPENDIX F ... 177 Overview Index of Common Tasks ... 178 Procedures APPENDIX G ... 189 Overview Basic Rate Interface Primary Rate Interface APPENDIX H Board Specifications Operating Environment Storage Environment APPENDIX I ...

  • Page 17: Using This Guide

    Purpose This Users Guide provides information about the Interphase ENTIA™ DM RAS communications controller. It describes general features, hardware and software installation procedures (with safety precautions), and the software modules that comprise the product. It also provides detailed information about the external software interface and about how the software modules interact.

  • Page 18: Text Conventions

    Text Conventions AUTION The Caution admonition brings to your attention those items or steps that, if not properly followed, could cause problems in your machine’s configuration or operating system. ARNING The Warning admonition alerts you to steps or procedures that could be hazardous to your health, cause permanent damage to the equipment, or impose unpredictable results on the surrounding environment.

  • Page 19: Documentation Updates

    Pressing the return key ( command line entry is assumed, when not explicitly shown. For example: /bin/su is the same as: /bin/su Required user input, when mixed with program output, is printed in bold Courier type. Documentation Updates The latest documentation (in Adobe current products are available on our WWW site.

  • Page 20: Driver Updates

    Driver Updates 5. A new web page appears with a list of the latest released user guides available for the product. Click on the document you require. Driver Updates Contact our Technical Support Department at swlib@iphase.com to determine if updated drivers are available for your product.

  • Page 21: Overview

    Overview The Interphase 5536 DM RAS communications controller is a single-slot Peripheral Component Interconnect (PCI) add-on board for PCI-based PCs, servers, and workstations. Two versions of the 5536-DM RAS are available. One provides single-port Primary Rate Interface (PRI) connectivity. The other provides dual-port PRI connectivity.
  • Page 22 Overview The 5536-DM RAS software can provide secure connections by interfacing with a Security Dynamics® ACE/Agent® installed on the local machine. This ACE/Agent communicates with a Security Dynamics ACE/Server® located either on the local machine or anywhere on the local network.

  • Page 23: Hardware Overview

    Figure 1-1. 5536-DM RAS Communications Controller Hardware Overview Following are the standard hardware features of the communications controller: • Modular design with a CPU mother board and one WAN daughtercard • ISDN compatibility in North America, Europe, Australia, and Japan •...
  • Page 24 Hardware Overview • CPU mother board: – RISC processor 32-bit PowerPC 403 GCX at 66 MHz – 32-bit local bus at 33 MHz – 8-Mbyte DRAM memory – 512 KB Flash EEPROM for boot code and modem firmware – PCI 2.1-compliant master/target bus interface •...

  • Page 25: Software Overview

    Software Overview The software package supports up to four 5536-DM boards installed in a system. It handles three types of ports: • ISDN(x), for ISDN communications using RAS • DM(x), for digital modem communications using RAS • COM(x), for digital modem communications using COM ports The software package includes drivers, utilities, and a RAS management tool.

  • Page 26: Utilities

    Software Overview – RAS support driver for digital modem communications • The SecurID support driver submits, in coordination with the SecurID support service, the security information to the ACE/Server through the local ACE/Agent, and gives the authentication result back to the RAS support driver, which will either carry on the connection or abort it.

  • Page 27: Ras Management Tool

    RAS Management Tool The Virtual Motion Remote Access Manager Suite, by Acotec, is bundled with the software package. The Remote Access Manager Suite includes a set of resource management, access control, and usage accounting tools to help network administrators and Internet Service Providers manage Microsoft Windows NT dial-up RAS servers.

  • Page 28: Ras Support Overview

    RAS Support Overview The Remote Access Manager Suite requires Windows NT 4.0 and the Windows NT Service Pack 3 or higher. For detailed information about the suite, see the Acotec Virtual Motion Remote Access Manager documentation included in PDF format on the 5536-DM RAS installation CD. RAS Support Overview The communications controller uses Microsoft RAS to provide remote user connections over ISDN lines.

  • Page 29: Securid Support Overview

    Printing File sharing ISDN Remote Client SecurID Support Overview Security for connections to RAS Server is usually provided using the PPP authentication protocols (PAP, CHAP, or MS- CHAP) processed by Microsoft RAS. To grant access to the server, remote clients must supply static identity and password.
  • Page 30 SecurID Support Overview The present documentation does not describe how to install and setup your ACE/Server and/or ACE/Agent. Please refer to the Security Dynamics documentation to properly configure these applications. 56237 ECUR 12345 ECUR Figure 1-3. SecurID configuration The SecurID support included in the 5536-DM RAS software provides stronger security for RAS access: ISDN RAS access only, digital modem RAS access only, or both.
  • Page 31 Figure 1-4. DialUp Dialog Box for SecurID Connection The User name field consists of: • The name of the RAS user as declared on the server side NTuserid • The name of the owner of the SecurID token as declared in the default login name field on the SecurID server SDuserid •...

  • Page 32: Minimum System Requirements

    Minimum System Requirements • If the ACE/Server grants the access, the communication can continue with the Windows NT authentication phase. • If the ACE/Server refuses the access, the communication is immediately broken. When the connection is untrusted because of the passcode end-of- delay, the remote client is not especially notified: the failure is a connection failure.
  • Page 33 Chapter 1: Introduction • Microsoft Windows NT Service Pack 3 or higher required for Acotec Remote Access Manager Suite bundled with the software 5536 PRI RAS Communications Controller Users Guide...
  • Page 34 Minimum System Requirements Interphase Corporation...

  • Page 35: Overview

    Overview You can install the communications controller board in any suitable PCI expansion slot. To install the board, follow these basic steps: 1. Verify that the system meets minimum requirements. 2. Inspect the board. 3. Install the board in a host expansion slot. 4.

  • Page 36: Inspecting The Board

    Inspecting the Board Inspecting the Board Before installing the communications controller board in your computer, visually inspect it for any damage that might have occurred during shipment from the factory. AUTION The board is packed in an antistatic bag to protect it during shipment.

  • Page 37: Installing The Board

    Installing the Board ARNING Your computer operates at voltages that can be lethal. Follow all cautions and warnings in this installation procedure, both to protect yourself and prevent damage to your computer. Use only tools with nonconductive handles, or tools coated with, covered with, or made with nonconductive materials.
  • Page 38 Installing the Board 1. Turn off the computer’s power switch, and unplug the unit from its power source. Abcdefg Computers Figure 2-1. Unplugging the Computer 2. Disconnect all cables connected to the main system unit, and remove the computer cover according to the manufacturer’s instructions.
  • Page 39 Figure 2-2. Removing the Computer Cover 3. Locate a suitable PCI expansion slot, and remove the screw that attaches the expansion plate to the computer. Save the screw for Step 6. This board is a full-length PCI add-on card. Choose a slot in which the board will not be in contact with other elements of the motherboard, such as memory modules, connectors, or the host processor’s heat sink.
  • Page 40 Installing the Board 4. Remove the expansion plate. Figure 2-3. Removing the Expansion Plate Interphase Corporation...
  • Page 41 5. Carefully remove the board from its antistatic bag, and position the board in the PCI expansion slot. Align the board’s connector pins with the slot’s receptacle; then press gently but firmly on the board to seat it in the slot. 6.

  • Page 42: Connecting To An Mvip Bus

    Connecting to an MVIP Bus 7. Continue as follows: – If you want to connect the board to other 5536 WAN boards in the computer, skip to the next section, Connecting to an MVIP – Otherwise, replace the computer cover according to the manufacturer’s instructions.

  • Page 43: Mvip Electrical Termination Requirements

    For optimal electrical signal quality on the MVIP ribbon cable, you must place the MVIP boards in a specific order (depending on the number of connections) and electrically terminate two MVIP clock signals, as described in the following topics. MVIP Electrical Termination Requirements For systems with five or fewer MVIP Bus connections and less than 90 pF load on the clock lines, it is adequate to do the following:...

  • Page 44: Configuring Mvip Electrical Termination

    Connecting to an MVIP Bus Configuring MVIP Electrical Termination If this is the last board in a multiple MVIP Bus configuration, it requires electrical termination in the MVIP Bus. To provide the required electrical termination, place two jumpers on the two 2-pin connectors located next to the MVIP connector.

  • Page 45: Modem Connection Leds

    Modem Connection LEDs The 5536-DM RAS provides an LED for each modem included on the board (for example, 12 LEDs for 12 modems). These LEDs turn on when a modem has established a connection on the MVIP Bus. They turn off when the modem has interrupted the connection.
  • Page 46 Connecting to an MVIP Bus Interphase Corporation...

  • Page 47: Overview

    3Connecting to the Overview The methods for connecting your 5536 board to the line depend on whether your carrier provides a T1/PRI line or an E1/PRI line. This chapter provides the following information required to connect your board to the line: •...

  • Page 48: Connecting Directly To The Line

    T1/PRI Line If the distance is more than 655 feet or 200 meters (up to 6200 feet or 1.8 kilometers), you must connect the board in a DS1 (long haul) configuration. In the DS1 configuration, a Channel Service Unit (CSU) must translate the short haul DSX1 interface to support the longer distance.

  • Page 49: Connecting Directly In A Dsx1 Configuration

    Chapter 3: Connecting to the Line Connecting Directly in a DSX1 Configuration You can connect the board directly to the T1/PRI line without using a CSU if the distance to your carrier is less than 655 feet or 200 meters. The line will be in a DSX1 configuration, as shown in the following illustration: Less than 655 feet (200m) WAN Adapter...
  • Page 50 T1/PRI Line your carrier exceeds 6200 feet or 1.8 kilometers but is less than 6855 feet or 2.0 kilometers.) The following illustration shows a connection to the T1/PRI line through an external CSU: Less than 655 feet (200m) WAN Adapter Figure 3-3.

  • Page 51: T1/Pri Cabling Requirements

    T1/PRI Cabling Requirements The cable between the board and the carrier or the CSU must meet the following standard T1 attenuation and transmission requirements: • 100 Ohms • Two twisted pairs, category 3 or higher • Maximum length: 655 feet (200 m) without a CSU, or 6200 feet (1800 meters) with a CSU Measure and record the actual cable length between the board and the carrier or the CSU.

  • Page 52: E1/Pri Line

    E1/PRI Line E1/PRI Line When you connect the board to an E1/PRI line, first determine the appropriate connection method, cabling requirements, and link requirements. Connection Method Generally, your E1/PRI carrier provides a Network Termination 1 (NT1) device to interface between the WAN board and the metallic interface of the WAN.

  • Page 53: E1 Link Requirements

    E1 Link Requirements If the board connects to the E1 line, the board and NT1 must be configured with several common parameters to interoperate. The board’s E1 parameters are in accordance with the IUT-T I 431 recommendation, as follows: • Line coding: HDB3, according to IUT-T G.703 •...

  • Page 54: Connector Pinouts

    Connector Pinouts Connector Pinouts The following illustration of the board’s faceplate shows the board’s connectors and connector pins: Signal Tx out (tip) Tx out (ring) Rx in (tip) Rx in (ring) RJ48C Pinout Figure 3-5. Faceplate and Connector Pinouts The board’s connectors follow the RJ48C specification. For each connector, four LEDs display the status of the link (as described in LEDs 1, 2, 3 &...

  • Page 55: Connecting To The Network

    Connecting to the Network ARNING Before connecting the cable, read Unsafe Voltages front of this manual. With the board installed, you are ready to connect to the network, as follows: 1. Obtain the cable required for your type of connection, as described in E1/PRI Cabling Requirements on page 2.
  • Page 56 Connecting to the Network Interphase Corporation...

  • Page 57: Overview

    Overview This chapter describes the procedures for installing and setting up your 5536 software on Microsoft Windows NT 4.0 workstations. Use this process to install the Base driver (along with the Serial driver and utilities), the ISDN RAS support driver, the Digital Modem RAS support driver, the SecurID support driver and service, and the Acotec Virtual Motion Remote Access Manager Suite.

  • Page 58: Verifying Minimum Requirements

    Verifying Minimum Requirements Review the Read Me text file on the 5536-DM RAS installation CD before installing the software. It contains information about the files included on the CD. Also, if Read Me First documentation is included in your installation kit, review it for information about changes and updates made to this Users Guide after the print date.

  • Page 59: Installing The Drivers

    Installing the Drivers Before you start, make sure the communications controller is installed in your machine, and that you are logged on with administrator rights to the Windows NT 4.0 system. To install the appropriate drivers: 1. From the Start menu, select Settings, and then Control Panel.
  • Page 60 Installing the Drivers the Adapters tab to display the Network Adapters dialog box: Figure 4-1. Network Adapters Dialog Box 2. Click Add to begin loading the drivers. Interphase Corporation...
  • Page 61 Chapter 4: Installing the Software The system creates a driver list in the Select Network Adapter dialog box: Figure 4-2. Network Adapters List 3. Click Have Disk. The Insert Disk dialog box appears, prompting you to insert the disk and identify the file location: 5536 PRI RAS Communications Controller Users Guide...
  • Page 62 Installing the Drivers Figure 4-3. Insert Disk Dialog Box 4. Insert the installation CD-ROM, and change the installation path to the CD-ROM drive—for example, click OK. 5. The Select OEM Option dialog box appears, listing available Interphase RAS Support drivers: Figure 4-4.
  • Page 63 You can install the 5536 Digital Modem RAS Support driver, the 553x ISDN RAS Support driver, or both drivers, depending on your needs. However, you can select only one driver to install at a time. 6. Select the RAS Support driver you want to install at this time, and click OK.

  • Page 64: Setting Up Card And Port Properties

    Setting Up Card and Port Properties The installation program copies product files to installation directory, and creates a program group in the Windows NT Start menu. To continue the software installation, set up the card and port properties as described in the next section, and Port Properties.

  • Page 65: Enabling The Mvip Bus Connection

    This dialog box enables you to set up 5536 firmware and hardware. The board name is displayed in the Cards section. If the Cards list is empty, the board might not be properly installed. See for information about correcting the problem. Use the Cards section to do the following tasks: •...

  • Page 66: Configuring Isdn Port Properties

    Setting Up Card and Port Properties The Card Properties dialog box appears: Figure 4-7. Card Properties Dialog Box 2. Select the MVIP Bus connected field (in the Bus section) by clicking on the checkbox. 3. Click OK to save the connection and return to the WAN Adapters Setup dialog box.
  • Page 67 Figure 4-8. ISDN PRI Port Properties 2. Depending on your geographic location and other considerations, change the default switch type and/or other parameters, as needed. If you selected a North American switch type, use the DS1 properties button to activate the board’s internal CSU for port connections.

  • Page 68: Configuring Digital Modem Port Properties

    Setting Up Card and Port Properties 4. If the board has dual ISDN ports, repeat Steps to configure the remaining ISDN PRI port. Next, continue to if you are (or will be) installing the Digital Modem RAS Support driver. If you do not plan to install the Digital Modem RAS Support driver, or have already configured digital modem port properties, go to Configuring Digital Modem Port Properties...

  • Page 69: Completing The Wan Setup

    – For North America and Japan, select Law). 3. Click OK. If you have not yet configured the board’s ISDN port properties, do so now, as described in Properties on page Completing the WAN Setup When WAN card and port properties are configured as needed, do the following to complete the WAN setup: 1.

  • Page 70: Setting Up Ras Support Properties

    Setting Up RAS Support Properties Setting Up RAS Support Properties After you finish configuring port properties for RAS support drivers (or after you select the second RAS support driver to install), the RAS Support General dialog box appears: Figure 4-11. RAS Support General Properties Dialog Box Interphase Corporation...
  • Page 71 For the Digital Modem RAS Support driver, the driver name in the title bar is 5536 DM RAS Support. For the ISDN RAS Support driver, the driver name is 553x ISDN RAS Support. The contents of the dialog box are the same for both drivers. The RAS support setup is done automatically.
  • Page 72 Setting Up RAS Support Properties – If RAS is not installed, a message informs you that RAS support setup is complete, and states that Remote Access Services (RAS) setup must now be installed. Click OK. Then continue to step 4. –...

  • Page 73: Setting Up Channels As Ras Ports

    Setting Up Channels as RAS Ports After you respond OK to the message that Remote Access Service must be invoked, or click Continue to complete the RAS installation, either the Remote Access Setup dialog box or the Add RAS Device dialog box appears. This sequence depends on whether a RAS device is configured in the machine.
  • Page 74 Setting Up Channels as RAS Ports Figure 4-13. Add RAS Device Dialog Box In the RAS Capable Devices field, the device name indicates the first available channel type and number. (For example, ISDN1 - IPHISDN indicates ISDN B channel 1, or DM1-IPHDM indicates digital modem channel 1.) 2.
  • Page 75 Chapter 4: Installing the Software The Remote Access Setup dialog box appears, with the selected channel listed as a RAS port, as follows: Figure 4-14. Remote Access Setup Dialog Box 3. Click Configure to set up the port’s connection mode. The Configure Port Usage dialog box appears: Figure 4-15.
  • Page 76 Setting Up Channels as RAS Ports 4. Select a port usage option, and click OK. The Remote Access Setup dialog box reappears. 5. To quickly add and configure remaining channels as RAS ports with the same properties as a configured port, do the following: a.
  • Page 77 Chapter 4: Installing the Software Figure 4-16. Network Configuration Dialog Box For NT Servers, this dialog box includes the Enable Multilink option. The multilink function allows multiple digital modem or ISDN B channels to make one logical network connection. It aggregates B channels to increase the bandwidth of PPP links.
  • Page 78 Setting Up Channels as RAS Ports c. Click OK to save the network configuration. d. Depending on the network settings you configured, several configuration dialog boxes may appear. Configure additional settings as needed. e. When the Remote Access Setup dialog box reappears, click Continue.

  • Page 79: Installing The Remote Access Manager Suite

    – If you do not need to install another RAS support driver, skip to on page Installing the Remote Access Manager Suite The Acotec Virtual Motion Remote Access Manager Suite is bundled with the 5536-DM RAS software. (For an overview of the Remote Access Manager Suite, see on page The Remote Access Manager Suite Setup program starts...
  • Page 80 Installing the Remote Access Manager Suite To install the Remote Access Manager Suite, do the following: 1. When the Virtual Motion Remote Access Manager Suite Setup dialog box appears, click Next to continue. 2. On the Acotec License Software Agreement dialog box, review the agreement and click Yes to accept the terms.
  • Page 81 AUTION You must finish installing the driver(s) before restarting the system, or the driver installation will be incomplete. When the Network Adapters dialog box appears, do either of the following, depending on whether you need to install another RAS support driver: •...

  • Page 82: Completing The Software Installation

    Completing the Software Installation Completing the Software Installation After you have configured all of the software you have chosen to install, the Network Adapters dialog box appears: Figure 4-17. Network Adapter Drivers List The Network Adapters list displays the driver(s) you installed (Interphase 5536 Digital Modem RAS support and/or Interphase 553X ISDN RAS support).
  • Page 83 Do the following to make the installation settings take effect: 1. On the Network Adapters dialog box, click Close. After the software is fully installed, a message informs you that you must shut down and restart your computer before the settings take effect. 2.
  • Page 84 Completing the Software Installation In addition, you may need to do one or all of the following, depending on your board and system configuration: • If your board is connected to an MVIP Bus, the MVIP Bus connection must be enabled so the software recognizes the Bus connection.

  • Page 85: Removing The Drivers

    Removing the Drivers If you no longer use the communications controller, do the following to remove the Base driver (including the Serial Driver and utilities) and the RAS support drivers (Digital Modem and/or ISDN RAS support): As long as one of the RAS Support drivers is still installed, the Base driver remains installed.
  • Page 86 Removing the Drivers Figure 4-18. Removing a RAS Support Driver 3. Select the RAS Support driver to remove, and click Remove. You can select either the ISDN RAS support driver or the Digital Modem RAS support driver first. A warning informs you that this action will permanently remove the component from the system, and asks if you want to continue.
  • Page 87 If the driver software is only partially installed, the driver will not appear in the Network Adapters list. To remove the driver(s) in the case of a partial installation, use the Add/Remove Programs function in the Windows NT Control Panel. 4.
  • Page 88 Removing the Drivers a. Click Continue. The following pop-up prompts you to confirm the card(s) removal and driver deletion: Figure 4-20. Removal Confirmation Message b. To confirm the deletion, click Yes. Upon confirmation, the system does the following: – Deletes product files and the Base driver program group from the Start menu –...
  • Page 89 a. Click OK to continue. b. When prompted to restart the computer, click No. c. Remove the Acotec Virtual Motion Remote Access Manager. (In the Windows NT Control Panel, select Add/Remove Programs, then the Install/Uninstall tab. Follow online instructions to uninstall the Remote Access Manager Suite components.) d.

  • Page 90: Interphase Corporation

    Removing the Drivers Interphase Corporation...

  • Page 91: Overview

    5Setting Up WAN Firmware and Hardware Overview The WAN Adapters Setup utility enables you to manage hardware and firmware for 5536-DM RAS communication controllers, and make configuration changes after completing the software installation. Use this utility to add 5536-DM RAS boards and their firmware to the operating system.

  • Page 92: Starting The Wan Adapters Setup Utility

    Starting the WAN Adapters Setup Utility Starting the WAN Adapters Setup Utility The 5536-DM RAS is listed as the 5536-1P-PRI or 5536-2P- PRI in WAN Adapters Setup dialog boxes. Start the WAN Adapters Setup utility in either of the following ways: •...
  • Page 93 When you start the utility, the WAN Adapters Setup dialog box appears: Figure 5-1. WAN Adapters Setup Dialog Box The WAN Adapters setup dialog box contains two sections: • The Firmware section is for firmware management. • The Cards section is for hardware management. This section displays the Interphase WAN cards you have installed and their communication ports.

  • Page 94: Firmware Management

    Firmware Management Firmware Management The Firmware section of the WAN Adapters Setup dialog box displays firmware information for the WAN card selected in the Cards section. It displays the protocols you can use with the card, and their status. You can view the firmware status, reload the firmware, or change the firmware.
  • Page 95 Use the following buttons to set up firmware information: Click... To do this... Download the current firmware to the selected card. Load CAUTION: This option disconnects all current RAS- connected users and disables the RAS Server. After a firmware download, the RAS Server must be re-enabled by being stopped and restarted, as follows: 1.

  • Page 96: Hardware Management

    Hardware Management Hardware Management The Cards section of the WAN Adapters Setup dialog box displays all the 5536 WAN boards installed in the machine, their status, and their available communication ports. The Firmware section displays information about the board selected in the Cards section. You can use the buttons in the Cards section to add, remove, or configure WAN boards.

  • Page 97: Setting Up Card Properties

    Click... To do this... Configure a board’s hardware or port properties. You can Properties also use this button to access the Call Setup dialog box, as described in Setting Up Card Properties Use the Card Properties dialog box to view the board’s hardware properties.

  • Page 98: Enabling Or Disabling The Mvip Bus Connection

    Hardware Management Most of the card properties are determined by hardware features and cannot be changed. Only the MVIP Bus connected field and the Digital Modems fields can be changed. The following topics provide detailed information about changing the MVIP Bus connection or digital modem setup. Enabling or Disabling the MVIP Bus Connection If the board is connected to an MVIP Bus, enable the bus connection by selecting the MVIP Bus connected field on the...
  • Page 99 2. In the First Port field, if you do not want to use the displayed port number as the first digital modem COM port, select the port number to be used instead. The COM port name indicates the number of the 5536 WAN board in the machine (starting at 0) and the port number on the board (starting at 01).

  • Page 100: Setting Up Isdn Port Properties

    Hardware Management Setting Up ISDN Port Properties If the 553x ISDN RAS Support driver is installed on the machine, you can use the WAN Adapters Setup Utility to set up the board’s port properties. Before you configure your ISDN PRI line, first obtain the switch type and other necessary information about your subscription from your ISDN provider.

  • Page 101: Configuring The Switch Type

    Use the ISDN PRI Port Properties dialog box to view and set the ISDN port switch type. Also, in Europe, use this dialog box to select up the CRC type, or, in the US, to set up the CSU properties. The following topics provide detailed information about the setup parameters available on this dialog box.

  • Page 102: Editing Ds1 Properties

    Hardware Management If you change to a switch type that uses fewer ISDN B channels, you must remove unused ISDN and digital modem RAS ports after saving WAN setup changes. If you change to a switch type that uses more ISDN B channels, you must add ISDN and digital modem RAS ports after saving changes.

  • Page 103: Selecting The Crc Type

    Figure 5-4. DS1 Properties Clock Settings, Line Framing, and Line Code parameters are physical level parameters, which cannot be modified on a PRI Line. Selecting the CRC Type If your location is Europe, you should select the correct CRC type. The CRC type depends on the country: •...

  • Page 104: Configuring The Csu

    Hardware Management Configuring the CSU If you have selected an American switch type, you can edit CSU properties for the board. DS1 is the long haul configuration used for connecting the board to a T1/PRI line. If the board is connected directly to the line in a standard DS1 configuration, the board’s internal CSU must be activated for each PRI port.

  • Page 105: Setting Up Digital Modem Port Properties

    Option Description Facility Data Link protocols are used to exchange Facility Data messages between the board and the remote end of the Link Protocol(s) network. These messages are issued by the Telco to put the board in loopback mode for testing when problems occur.
  • Page 106 Hardware Management Cards section of the WAN Adapters setup dialog box, as shown in the following illustration: Figure 5-5. Digital Modem Port Selection 2. Click the Properties button in the Cards section. The Digital Modem Properties dialog box appears. Figure 5-6. Digital Modems Properties Dialog Box Interphase Corporation...

  • Page 107: Saving Wan Setup Properties

    3. To set the speech coding law, select A Law for Europe and Australia, or select America and Japan. 4. Click OK. 5. Repeat Steps other installed 5536-DM RAS boards. Saving WAN Setup Properties Save any changes to WAN firmware, card, and port properties as follows: 1.
  • Page 108 Saving WAN Setup Properties d. When a message informs you that RAS is being stopped, select Remote Access Server and click Start. e. Select Virtual Motion RAS Port Manager and click Start. 5. If you changed the switch type of the ISDN ports, restart your computer.

  • Page 109: Overview

    6Setting Up Calls Overview This chapter provides detailed information about setting up outgoing and incoming calls managed by the communications controller. It describes procedures for setting up RAS ports and RAS Support properties, and for setting up call properties. It explains how to do the following tasks: •...

  • Page 110: Setting Up Or Removing Channels As Ras Ports

    Setting Up or Removing Channels as RAS Ports Setting Up or Removing Channels as RAS Ports If you need to add ISDN or digital modem channels as RAS- capable devices after software installation, use the Remote Access Setup dialog box and the Add RAS Device dialog box to set up the channels as RAS ports.
  • Page 111 3. Select Remote Access Service from the list of services, and click the Properties button. The Remote Access Setup dialog box appears. 4. Click Add to add a channel as a RAS device. The Add RAS Device dialog box appears: Figure 6-1.
  • Page 112 Setting Up or Removing Channels as RAS Ports The Remote Access Setup dialog box appears, with the selected channel listed as a RAS port, as follows: Figure 6-2. Remote Access Setup Dialog Box 6. Click Configure to set up the port’s connection mode. The Configure Port Usage dialog box appears: Figure 6-3.
  • Page 113 The Remote Access Setup dialog box reappears. 8. To quickly add and configure remaining channels as RAS ports with the same properties as a configured port, do the following: a. Select the port whose properties you want to copy, and click the Clone button. The next available channel is added to the port list.

  • Page 114: Removing Ras Port Designations

    Setting Up or Removing Channels as RAS Ports Removing RAS Port Designations If you need to remove a channel from the RAS device list, do the following: 1. Access the Remote Access Setup dialog box, as described in Steps Designations on page 2.

  • Page 115: Setting Up Ras Support Properties

    Setting Up RAS Support Properties Using the Interphase RAS support dialogs, you can set up general RAS support properties for incoming ISDN and digital modem RAS support calls. You can also configure incoming call filters for ISDN calls. Setting Up General RAS Support Properties To set up general RAS support properties for ISDN or digital modem RAS support calls: 1.
  • Page 116 Setting Up RAS Support Properties Following is an illustration of the two versions of the General dialog box: Figure 6-4. RAS Support General Dialog Box Interphase Corporation...
  • Page 117 4. View or configure general ISDN or Digital Modem RAS support parameters, as described in the following table: Use this Parameter.. To do the following... Identify the status and network name of the 5536 driver. Adapter The LED represents the driver status. Green means that the driver is running, and gray means that it is not running.

  • Page 118: Setting Up Filters For Incoming Calls

    Setting Up RAS Support Properties You are prompted to restart the computer. 6. Continue as follows: – If the system is a basic Windows NT system, without the Windows NT Service Pack installed, click Yes to restart the computer. – If the Windows NT Service Pack is installed, click No.
  • Page 119 1. From the Start menu, select Settings, and then Control Panel. Then double-click the Network icon, and select the Adapters tab. 2. In the Network Adapters dialog box, select Interphase 553x ISDN RAS Support, and click the Properties button. 3. When the RAS Support General dialog box appears, select the Incoming Filter tab.

  • Page 120: Adding An Incoming Call Number

    Setting Up RAS Support Properties In the Incoming Filter dialog box, call numbers to be accepted by the ISDN RAS driver appear on the Filtering list. The driver can accept up to 1,024 numbers. If the Filtering list is blank, calling numbers will not be filtered for the driver.

  • Page 121: Moving An Incoming Call Number Up Or Down

    Moving an Incoming Call Number Up or Down To rearrange incoming call numbers in the Filtering list, select the number you want to move, and click the Up or Down button. Removing an Incoming Call Number To remove an incoming call number from the Filtering list, select the number you want to remove, and click Remove.
  • Page 122 Setting Up Call Properties • From the Card Properties dialog box, click the Call Setup button. Following is the Call Setup dialog box. Figure 6-6. Call Setup Dialog Box This dialog box includes columns displaying call setup properties on the left side and input fields to use for specifying call properties on the right side.

  • Page 123: Call Setup Display Columns

    Call Setup Display Columns On the left side of the Call Setup dialog box, a tree view graphically lists the 5536 WAN cards installed in the computer. The following table provides information about the columns in the tree view. Column Function Displays all of the 5536 WAN cards detected in the Cards...
  • Page 124 Setting Up Call Properties Column Function Identifies the types of call the card accepts on a Port or a Channel Type Service: • Data 64K or data 56K • Speech or 3Khz Displays local subscriber numbers used to route incoming Local calls to specific ports.

  • Page 125: Call Setup Fields

    Call Setup Fields The fields available on the right side of the Call Setup dialog box depend on the service or port selected on the left side. The following table provides information about Call Setup fields: Field Description The selected channel types determine the types of incoming Channel calls the card accepts on the port(s) or service selected in the type...
  • Page 126 Setting Up Call Properties Field Description Enter the local subscriber number(s) for a port to route an Local incoming call to that port when several ports are able to Subscriber accept the call. The local subscriber number(s) must match Number the subscription number(s) your local Telco has assigned to your line.

  • Page 127: Saving Call Setup Properties

    Make sure that each channel type selected for each digital modem port is also selected for the DM Support service. Otherwise, calls of that type will be rejected for the port. Filtering is first applied at the DM Support Service level. If this filtering is accepted, then filtering is applied at the digital modem port levels.

  • Page 128: Setting Up Outgoing Call Properties

    Setting Up Outgoing Call Properties Setting Up Outgoing Call Properties Outgoing calls handled by the communications controller are configured using either RAS management or asynchronous application management. Both of these methods are standard Microsoft NT operations, and do not require customized configuration.

  • Page 129: Overview

    7Managing Serial Driver COM Ports Overview The Serial driver for the communications controller is automatically installed with the Base driver software. The Serial driver emulates COM ports (serial ports) connected to the digital modems on the board, which includes from 12 to 30 digital modems.

  • Page 130: Setting Up Serial Driver Com Ports

    Setting Up Serial Driver COM Ports Setting Up Serial Driver COM Ports During software installation, eight Serial COM driver ports are assigned to the board. The Serial driver can emulate from 0 to 30 COM ports to be used by the digital modems on the board. You can change the Serial driver COM port assignment using the WAN Adapters Setup utility.
  • Page 131 4. When you are prompted to choose a port on which to run detection, select the port where you want to declare a modem. Serial driver COM ports are named COM the card number and xx is the port number. Card numbers start with 0;...
  • Page 132 Declaring Serial Driver Modems in Windows NT 9. When a message informs you that the modem has been set up successfully, click Finish. The Modems Properties dialog box appears, listing the installed digital modems and their attached COM ports, as follows: Figure 7-1.

  • Page 133: Verifying Com Ports

    up networking needs to be configured because the list of installed modems has changed, and asks if you would like to do this now. Dial-up networking is a RAS function, which is not used with the Serial driver COM ports associated with the Interphase Digital Modem.
  • Page 134 Verifying COM Ports HyperTerminal is a standard feature of Windows NT. If it is not present in the Accessories menu, it can be installed. To install HyperTerminal, open the Control Panel. Select Add-Remove, and Windows NT Setup. Then select HyperTerminal in the Communications dialog box. 2.
  • Page 135 4. Click OK to confirm the parameters. (The parameters are generally correct.) The HyperTerminal window reappears, with the cursor in the active mode. 5. Type appears below the command. The status bar at the bottom of the window indicates that you are connected, and displays the duration of the connection, as shown in the following illustration: Figure 7-3.
  • Page 136 Verifying COM Ports Interphase Corporation...

  • Page 137: 8Troubleshooting

    8Troubleshooting Overview This chapter provides possible solutions for common problems you might encounter while installing and operating your communications controller. Before proceeding with troubleshooting, make sure you have carefully followed the steps for installing and setting up the hardware and software, and have rebooted the system.

  • Page 138: Interpreting Leds

    Interpreting LEDs Interpreting LEDs The 5536-DM RAS board provides four LEDs above each PRI port: Figure 8-1. LED Arrangement LED functions differ depending on whether the board is configured with a T1/PRI interface, an E1/PRI interface with CRC4, or an E1/PRI interface without CRC. T1/PRI Interface On cards with a T1/PRI interface, the LEDs for each port function as follows:...
  • Page 139 Color Meaning if the LED is ON... Loss Of Signal (LOS), indicating no electrical power is detected on the line. In their operational state, the LEDs are as follows: Color State must be... Green Green Yellow The following table describes the board status when the sequence of LEDs appears as follows: LED1 LED2...

  • Page 140: E1/Pri Interface With Crc4

    Interpreting LEDs E1/PRI Interface With CRC4 On cards with an E1/PRI interface and CRC4 (most European countries other than France), the LEDs for each port function as follows: Color Meaning if the LED is ON... Green Clock is synchronized. Green Physical layer is active.

  • Page 141: E1/Pri Interface Without Crc4

    LED1 LED2 LED3 E1/PRI Interface Without CRC4 On cards with an E1/PRI interface and no CRC4 (France), the LEDs for each port function as follows: Color Green Green Yellow In their operational state, the LEDs are as follows: Color Green Green Yellow 5536 PRI RAS Communications Controller Users Guide...
  • Page 142 Interpreting LEDs Color The following table describes the board status when the sequence of LEDs appears as follows: LED1 LED2 LED3 State must be... LED4 Meaning Board is operational. Your E1/PRI line requires CRC4. Select the CRC4 option. (See Port Properties on page Your E1/PRI line requires CRC4.

  • Page 143: Problems And Possible Solutions

    Problems and Possible Solutions Problem The card is not detected during software installation Computer does not boot up or Host adapter not found 5536 PRI RAS Communications Controller Users Guide Possible Solution(s) This problem occurs if the system does not detect the board after the setup program copies initial driver files to the installation directory.
  • Page 144 Problems and Possible Solutions Problem LoopTest failed ISDN RAS Dial- out failed Possible Solution(s) 1. Check the cable connection between the board and the ISDN network. 2. Make sure the ISDN switch type configured for the board matches the switch the board is using. 3.
  • Page 145 Problem Digital Modem RAS Dial-out failed 5536 PRI RAS Communications Controller Users Guide Possible Solution(s) The following possible solutions assume a successful LoopTest. (If you do not know how to access the Remote Access Setup dialog box or otherwise check the following items, see page 177.)
  • Page 146 Problems and Possible Solutions Problem ISDN remote station failed to connect to the RAS Server Possible Solution(s) If you do not know how to access the Remote Access Setup dialog box or otherwise check the following items, see Index of Common Tasks on page 1.
  • Page 147 Problem PSTN remote station failed to connect to the RAS Server 5536 PRI RAS Communications Controller Users Guide Possible Solution(s) If you do not know how to access the Remote Access Setup dialog box or otherwise check the following items, see Index of Common Tasks on page 1.
  • Page 148 Problems and Possible Solutions Problem Multilink is not enabled in the RAS phonebook entry properties Multilink connection does not connect all ISDN channels required RAS initialization failed in the driver-event log No valid configuration message in SynWatch configuration panel CSU activation failed at load time Possible Solution(s) Select the Enable Multilink option in the Network...
  • Page 149 Problem Remote station failed to connect to the RAS Server when SecurID support is active 5536 PRI RAS Communications Controller Users Guide Possible Solution(s) All the SecurID authentication attempts are registered in the Windows NT Event Log. Use the Windows NT Event Viewer to see the diagnostic.
  • Page 150 Problems and Possible Solutions Problem Remote station failed to connect to the RAS Server when SecurID support is active (continued) Possible Solution(s) Other possible events in the Windows NT Event Log are: • User xxx failed in authentication (NEW PIN : The ACE/Server is expecting the remote REQUIRED) client to dynamically set up a new PIN value.

  • Page 151: Overview

    ADigital Modem Overview The Digital Modem Monitor Utility, or DM Monitor utility, enables you to monitor and control the connections your 5536- DM RAS communications controller processes. This appendix explains how to do the following Digital Modem Monitor tasks: • Start the Digital Modem Monitor •...

  • Page 152: Viewing Digital Modem Monitor Information

    Viewing Digital Modem Monitor Information The 5536-DM RAS is listed as the 5536-1P-PRI or the 5536- 2P-PRI in the Digital Modem Monitor dialog boxes. Viewing Digital Modem Monitor Information The columns in the Digital Modem Monitor dialog box show the status and properties of the board’s active connections. You can maximize the dialog box to view as much information as possible.

  • Page 153: Selecting Digital Modem Monitor Options

    The status bar at the bottom of the dialog box displays the index number of the current connection and the next connection update. Figure A-2. Digital Modem Monitor Status Bar Selecting Digital Modem Monitor Options Clicking the Options button on the Digital Modem Monitor dialog box enables you to select display and timer options for the Digital Modem Monitor utility.

  • Page 154: Display Options

    Selecting Digital Modem Monitor Options Display Options Use the Display dialog box to select columns to be displayed on the Digital Modem Monitor dialog box. Figure A-3. Display Dialog Box This dialog box contains four sets of properties associated with digital modem connections.
  • Page 155 • Local number • Remote number of the connection • ISDN adapter used • ISDN adapter stream number • ISDN adapter slot number • 5536 adapter used by the connection • Stream number used by the digital modem • Slot number used by the digital modem •...

  • Page 156: Timer Options

    Selecting Digital Modem Monitor Options Timer Options Use the Timer dialog box to change the polling period, which is expressed in seconds. The polling period controls how often the screen information is updated. (The default value is 5 seconds.) This period must be a numeric value ranging from 1 to 3600 seconds.

  • Page 157: Displaying Connection Properties

    The polling period you select is taken into account as soon as you click OK or Apply. It is saved in the Windows NT registry when you exit the program. The columns are refreshed accordingly. The Refresh button in the main DM Monitor dialog box enables you to update the connection status without having to wait the duration specified in the Polling period field.
  • Page 158 Displaying Connection Properties The properties of the selected connection appear in a message box. In the following example, connection 2 was selected: Figure A-5. Example of Connection Properties This message box appears for display purposes only; you cannot modify any of the properties. Information displayed in this message box is refreshed while it is on the screen.

  • Page 159: Overview

    BUsing the SynWatch Overview The SynWatch utility is a protocol analyzer that enables you to watch frames exchanged between the communications controller and the ISDN network. This powerful utility helps you track communication establishment on the ISDN D channel and data traffic on ISDN B channels. Each ISDN channel has a stand-alone configuration that can be selected or deselected.

  • Page 160: Accessing Online Help

    Accessing Online Help Accessing Online Help For detailed information about the functions described in this appendix, see the SynWatch online help. You can access online help in the following ways: • Use the Help menu to display the main online help. •...
  • Page 161 Figure B-1. Main SynWatch Dialog Box The main SynWatch dialog box contains two sections: • The left side is the configuration panel. It displays the board description. The configuration panel is used to activate or deactivate frame watching. • The right side is the monitor panel. It displays exchanged frames.

  • Page 162: Watching Isdn Ports And Channels

    Watching ISDN Ports and Channels • Fourth level: Channels available on a port Each PRI port has one ISDN D channel. Each PRI port also has 23 ISDN channels (North America, Japan) or 30 ISDN B channels (Europe, Australia). The digital modem port has as many channels as there are digital modems configured on the board.
  • Page 163 • To start watch activity on an unwatched port or channel, left- or right-click the checkbox beside the port or channel. • To change the watch mode of a watched port or channel without disrupting its watch state, right-click the checkbox beside the port or channel.

  • Page 164: Watching Isdn Pri Layer 1 Alarms

    Watching ISDN PRI Layer 1 Alarms The following illustration shows the menu of watch modes for a B channel or a port: Figure B-3. ISDN B Channel Watch Modes For detailed information about each watch mode, see SynWatch online help. If the right mouse button on your mouse is not activated, use the Watch menu to change watch settings.

  • Page 165: Stopping And Freezing The Display

    Stopping and Freezing the Display To stop frame watching and discard all frame information for a selected port or channel, left-click the checkbox beside the watched port or channel. To temporarily stop watch activity without discarding frame information, freeze the display. Freezing the display allows you to read information more easily in the monitor panel.
  • Page 166 Changing Display Settings The Watch dialog box appears. Figure B-4. Channel Watch Settings 2. In the Size of a watched frame field, select the number of bytes to be interpreted in a frame. 3. In the Raw data section, select either the ASCII or EBCDIC option to display dumped events.

  • Page 167: Changing Fonts Used For Display Text

    Changing Fonts Used for Display Text To change the font color or style of the text associated with a port or channel in the monitor panel, do the following: 1. In the configuration panel, right-click the port or channel whose display settings you want to change, and select Settings from the pop-up menu.

  • Page 168: Changing Fonts Used For Pri Alarm Text

    Changing Display Settings 4. To change the font for all display text, click the Font button. On the Font dialog box, select the font style to use and click OK to return to the Colors dialog box. 5. Click OK to save the display settings and return to the SynWatch window.
  • Page 169 2. Select the PRI alarms Color tab to display the PRI alarms colors dialog box: Figure B-6. Channel Color Settings 3. Choose the color(s) to use to display the port’s PRI Layer 1 alarms, and click OK. 4. To change the font for all alarm text, click the Font button, and select the font style to use.

  • Page 170: Modifying Event Buffer Parameters

    Modifying Event Buffer Parameters Modifying Event Buffer Parameters You can modify the number of low-level events you want SynWatch to keep in its buffer. In some cases, decreasing the SynWatch buffer size can help avoid system overload during data exchanges. To modify the SynWatch buffer size, do the following: 1.

  • Page 171: Saving And Editing Frames

    2. In the Buffer Type section, select one of the following options: – Select Stop when full to have SynWatch store only the first events up to the specified number in the Buffer Size field. – Select Circular to have SynWatch store new events after reaching the number specified in the Buffer Size field by deleting the older events to maintain the limit.
  • Page 172 Saving and Editing Frames Interphase Corporation...

  • Page 173: Appendix C Looptest Utility

    LoopTest Utility Overview The LoopTest utility enables you to check your ISDN line quickly and easily. It checks for electrical problems, hardware connectivity, and ISDN compatibility problems. This appendix explains how to do the following tasks: • Access online help •...

  • Page 174: Testing The Isdn Line

    Testing the ISDN Line Testing the ISDN Line LoopTest tests the board’s ISDN line by establishing two ISDN B channels in a loopback connection. One channel is set up to accept incoming calls, and the other channel calls the first channel.
  • Page 175 The LoopTest main dialog box appears: Figure C-1. LoopTest Main Dialog Box 3. Select the port to test from the drop-down list (if needed), and enter your local ISDN number in the Local number field. 4. Click Test. The Diagnostic field describes the test result. If the message Test Passed appears, your ISDN line is working, and RAS dial-in or dial-out can be done.

  • Page 176: Displaying And Saving Events

    Displaying and Saving Events If you want to test more than two B channels or more than one port simultaneously, launch several instances of the utility and repeat Steps (You can change the number of frames sent if you want a longer test.

  • Page 177: Specifying The Number Of Frames To Send

    To show or hide the LoopTest event list, on the LoopTest main dialog box, select Display event list from the Test menu. To save the event list to an ASCII (text) file, select Save or Save as (to save a previously saved file with a different name) from the Test menu.

  • Page 178: Understanding Looptest Messages

    Understanding LoopTest Messages Understanding LoopTest Messages The Diagnostic field in the main LoopTest dialog displays LoopTest test results: Figure C-3. LoopTest Test Results The following table describes diagnostic messages: Message Test passed Card missing or non-ISDN Cause LoopTest detected no errors during testing. An error occurred before accessing the network.
  • Page 179 Message Driver Not Loaded Driver access denied Connection failed ERROR: Connection cut 5536 PRI RAS Communications Controller Users Guide Cause The driver was not in a working state when LoopTest was launched. Possible causes are: • The board is not installed. •...
  • Page 180 Understanding LoopTest Messages Message Test failed ERROR: The pattern does not arrive on the other end ERROR: A bad pattern has been received: frame <number> Test aborted Cause The connection between the two ISDN B channels could not be established before time-out because another application answered the call.
  • Page 181 Message Standard ISDN messages Other messages 5536 PRI RAS Communications Controller Users Guide Cause Depending on the cause of an error, LoopTest might display a standard ISDN message. Take the appropriate action indicated by the message. For example, if the message is No user response or Incomplete address, check the ISDN number entered.
  • Page 182 Understanding LoopTest Messages Interphase Corporation...

  • Page 183: Overview

    DLine Test Utility Overview AUTION The Line Test utility should be used only in cases of trouble at installation, and only with Telco agreement. When a port is working properly, it is in Operational mode. The Line Test utility enables you to set port modes so that you can do low-level testing.

  • Page 184: Determining The Current Port Mode

    Determining the Current Port Mode Determining the Current Port Mode The 5536-DM RAS is listed as the 5536-1P-PRI or 5536-2P- PRI in Line Test utility dialog boxes. To determine the port’s current mode: 1. From the Start menu, select Programs, then Interphase WAN Adapters, and then Line Test.
  • Page 185 2. Click Select mode to display the Port Test Configuration dialog box. Figure D-2. Port Test Configuration Dialog Box 3. Select the appropriate port or clock mode for your testing or operating needs. The following sections provide detailed information about setting these modes. 5536 PRI RAS Communications Controller Users Guide Appendix D: Line Test Utility...

  • Page 186: Loopback Mode

    Setting Port and Clock Modes Loopback Mode Loopback mode is a transmission state in which the signal received by the port is returned to the sender. Use this mode when the remote end (the Telco, for example) is testing your line;...

  • Page 187: Prbs Generator And Monitor Mode

    Figure D-3. Port Options Dialog Box 3. Select the LoopTest setting you want to use. 4. Click OK to save the setting and return to the Port Test Configuration dialog box. PRBS Generator and Monitor Mode The PRBS Generator and Monitor mode causes a port to generate and transmit Pseudo Random Bit Sequences online while it tries to synchronize on the received signal.

  • Page 188: Operational Mode

    Setting Port and Clock Modes When this mode is selected, the text message portion of the Line Test main dialog box displays the following synchronization results: Message No error X bits in error/sec The port is comparing received bit Not synchronized Operational Mode After a test has completed, you must return the port used for testing to Operational mode so that it can handle incoming and...
  • Page 189 In such configurations, the clock of the local port must be in slave mode, and the clock of the remote card must be in master mode (which is the default clock type). To set the clock mode: 1. Click Options on the Port Test Configuration dialog box (shown in The Port Options dialog box appears: Figure D-4.
  • Page 190 Setting Port and Clock Modes Interphase Corporation...

  • Page 191: Overview

    ELine Status Utility Overview The Line Status utility enables you to see what's wrong when a problem occurs with your network card (for example, if you cannot connect to a remote site or if no one can connect to your host).
  • Page 192 Interpreting Line Status Indicators The 5536-DM RAS is listed as the 5536-1P-PRI or 5536-2P- PRI in the Line Status dialog box. To view Line Status information, from the Start menu, select Programs, then Interphase WAN Adapters, and then Line Status. The main Line Status dialog box appears: Figure E-1.

  • Page 193: Alarm Leds

    Alarm LEDs The following alarm LEDs indicate connection problems that result from line failures: Meaning Loss of Signal. Typically appears when no electrical signal is detected. (Check if the line is plugged in on the board and on the network interface). Loss of Frame (also known as Red Alarm).

  • Page 194: Error Leds

    Interpreting Line Status Indicators Error LEDs The following error LEDs indicate port error events that generate communication problems: Meaning BiPolar Violation. For an AMI-coded signal, the occurrence of a pulse of the same polarity as the previous pulse causes a BPV error event.

  • Page 195: Statistics Parameters

    Statistics Parameters The following statistics fields display performance parameters accumulated during the last 24 hours the interface was running: Parameter Meaning Length of time that the interface has been running. Uptime (Also known as UAS.) Number of seconds that the Unavailable interface has been unavailable.
  • Page 196 Interpreting Line Status Indicators Interphase Corporation...

  • Page 197: Overview

    FQuick Reference of Common Tasks Overview This section explains how to complete common tasks associated with the communications controller. For more detailed information about RAS tasks, see your RAS documentation. Index of Common Tasks For information about how to… Determine which version of Windows NT Service Pack is installed Determine the server name needed to start the Remote Access Server...

  • Page 198: Procedures

    Procedures For information about how to… Configure a multilink connection Enable IPX routing Enable IP routing Allow a remote user to set a specific IP address Supply an IP address from a static address pool to a remote user Disconnect an ISDN port automatically when no data traffic occurs after a specified length of time Disconnect a digital modem port automatically when no data traffic occurs after a specified length of time...
  • Page 199 If you want to... Determine the server name needed to start the RAS Server Know which port is used when calling with an ISDN RAS port 5536 PRI RAS Communications Controller Users Guide Appendix F: Quick Reference of Common Tasks Do this...
  • Page 200 Procedures If you want to... See if the drivers are running Do this... 1. From the Start menu, select Programs, then Administrative Tools (Common), and then Event Viewer. The following messages must appear: – SynSV6 The Device \Device\SynSV6 has been successfully created.
  • Page 201 If you want to... Open the Remote Access Setup dialog Bind a protocol to an ISDN or Digital Modem RAS Port Configure a RAS port to accept incoming calls 5536 PRI RAS Communications Controller Users Guide Appendix F: Quick Reference of Common Tasks Do this...
  • Page 202 Procedures If you want to... Configure a RAS port to dial out Manage RAS incoming ports Determine how many remote users are connected Determine how many ports are available Make a RAS outgoing call Do this... 1. Open the Remote Access Setup dialog box. (See Open the Remote Access Setup dialog box on page 181.) Then select the port and click Configure.
  • Page 203 If you want to... Configure a multilink connection 5536 PRI RAS Communications Controller Users Guide Appendix F: Quick Reference of Common Tasks Do this... The Multilink PPP protocol aggregates several ISDN B channels to increase the bandwidth of PPP links. To enable this option, do the following: 1.
  • Page 204 Procedures If you want to... Enable IPX routing The RIP for NWLink IPX Service must be installed Enable IP routing Do this... in the Windows NT Network Services list. 1. From the Start menu, select Settings, and then Control Panel. 2.
  • Page 205 If you want to... Allow a remote user to set a specific IP address 5536 PRI RAS Communications Controller Users Guide Appendix F: Quick Reference of Common Tasks Do this... 1. From the Start menu, select Settings, and then Control Panel. 2.
  • Page 206 Procedures If you want to... Supply an IP address from a static address pool to a remote user Do this... 1. From the Start menu, select Settings, and then Control Panel. 2. Double-click the Network icon, and select the Services tab. 3.
  • Page 207 If you want to... Disconnect an ISDN port automatically when no data traffic occurs after a specified length of time Disconnect a digital modem port automatically when no data traffic occurs after a specified length of time 5536 PRI RAS Communications Controller Users Guide Appendix F: Quick Reference of Common Tasks Do this...
  • Page 208 Procedures Interphase Corporation...

  • Page 209: Isdn Technology Overview

    GISDN Technology Overview Integrated Services Digital Network (ISDN) is an internationally agreed-upon standard for end-to-end digital communications over the public switched network. ISDN includes specifications for signalling, long-distance transmission, bulk subscriber lines, and individual subscriber lines. Two types of ISDN services are currently available: •...

  • Page 210: Basic Rate Interface

    Basic Rate Interface Basic Rate Interface The ISDN Basic Rate Interface consists of three digital channels: one D channel and two B channels. These channels can be used simultaneously, and are often referred to as 2B+D. Each ISDN B channel can be used separately to allow two different connected users at the same time.

  • Page 211: Board Specifications

    HSpecifications Board Specifications Item Host Bus Interface PCI Form Factor Host Data Transfer Local Memory Optional Functions Operating Power Operating Environment Temperature Relative humidity Altitude 5536 PRI RAS Communications Controller Users Guide Specification PCI Local Bus Revision 2.1 Length: 352 mm Width: 106.7 mm Depth: 17.2 mm 32-bit bus master DMA transfers to 132 MBps...

  • Page 212: Storage Environment

    Storage Environment Storage Environment Temperature Relative humidity Altitude -4–185° F / -20–85° C LAN and storage cards: 10–95% noncondensing WAN cards: 5–95% noncondensing 0–50,000 feet / 0–16,500 m Interphase Corporation...

  • Page 213: Regulatory Statements

    5536-001, 5536-004, 5536-005 DM 2P PRI Communications Controller FCC Part 15 Regulatory Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 214 5536-000, 5536-002, 5536-003 DM 1P PRI Communications Controller FCC Part 15 Regulatory Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment.
  • Page 215 Appendix I: Regulatory Statements 5536-001, 5536-002, 5536-003, 5536-004, 5536-005 DM 1P PRI, 2P PRI Communication Controllers FCC Part 68 Regulatory Compliance This ISDN adapter complies with Part 68 of the FCC Rules. The card includes a label that contains, among other information, the FCC registration number for this equipment.
  • Page 216 If you experience trouble with this equipment, please contact Interphase Corporation at 214-654-5000 for warranty information. If the trouble causes harm to the telephone network, the telephone company may request the removal of the equipment from the network until the problem is resolved. No repairs may be performed by the customer.

  • Page 217: Canada

    Canada 5536-001, 5536-002, 5536-003, 5536-004, 5536-005 DM 1P PRI, 2P PRI Communication Controllers Tested to Comply with Canadian Standards This Class A digital apparatus complies with Canadian ICES- 003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
  • Page 218 Canada Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

  • Page 219: Europe

    Europe 5536-001, 5536-002, 5536-003, 5536-004, 5536-005 DM 1P PRI, 2P PRI Communication Controllers Regulatory Information for Europe Interphase Corporation hereby declares that this 5536 DM PRI RAS Communications Controller is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
  • Page 220 Europe Interphase Corporation...

  • Page 221: Glossary

    2B+D 23B+D 30B+D 802.2 IEEE layer of the OSI model. LLC frames carry user information between the nodes on a network and define the transmission of a frame between two stations. These standards are common across the various lower level standards within the Data Link and the Physical layers. 802.3 IEEE Sense Multiple Access/Collision Detection) network access method used by Ethernet networks.
  • Page 222 Glossary Asynchronous transmission interval between characters may be of unequal length. The characters transmitted include a start bit and one or more stop bits, which define the beginning and ending of the character. No synchronizing or timing signals need to be sent. Contrast with synchronous transmission. AT&T®...
  • Page 223 BRI (Basic Rate Interface) two B channels and one D channel. Also known as 2B+D. B channels are used for voice and data while the D channel is generally used only for signalling within the telephone network. Broadcast works that sends messages to all stations even though the messages are addressed to specific stations.
  • Page 224 Glossary Configuration cycle facilitate system configuration. CPE (Customer-Premises Equipment) past the telephone service demarcation point. In the U.S. This typically includes the NT1 and all ISDN devices. Customer equipment may also include inside wiring as well as telephone modems, and ISDN equip- ment.
  • Page 225 (ANSI) Standard T1.618 and the International Telegraph and Tele- phone Consultative Committee (CCITT) Standard Q.922, indicates the functions associated with certain DLCI values: DLCI Values 1-15 16-991 992-1007 1008-1022 1023 DCD (Data Carrier Detect) DCE (Data Communications Equipment, Data Circuit-terminating Equipment) establish, maintain, and terminate a connection (including signal con- version) for communications between the data terminal equipment and...
  • Page 226 Glossary Distributed Function Terminal (DFT) munication between a terminal and an IBM 3270 or IBM 3174 control unit that allows multiple concurrent logical terminal sessions. 2) A mode of operation that uses this protocol. See data link control. See data link control identifier. DLCI DMA (Direct Memory Access) between two subsystems without processor intervention.
  • Page 227 Glossary (Be) The maximum amount of uncommitted Excess burst size data (in bits) in excess of Bc that a frame relay network can attempt to deliver during a time interval Tc. This data (Be) generally is delivered with a lower probability than Bc. The network treats Be data as discard eligible.
  • Page 228 Glossary IEEE (Institute of Electrical and Electronic Engineers) mation exchange organization. Among other functions, it coordinates, develops, and publishes network standards for use in the United States, following ANSI rules. IETF (Internet Engineering Task Force) for all Internet protocols (for example, IP, TCP, FTP). IP (Internet Protocol) nectionless (datagram) service to the higher transport protocol.
  • Page 229 Glossary For ISDN, Data Link layer pro- LAP-D (Link Access Procedure-D) cedure using D channel communications. For Frame relay, a protocol that operates at the data link layer (layer 2) of the OSI architecture. LAPD is used to convey information between layer 3 entities across the frame relay network.
  • Page 230 Glossary Mbps (Megabits per second) million bits per second. MBps (Megabytes per second) million bytes per second or 8 Mbps. Physical means used to carry transmissions. Examples Medium include coaxial cable, fiber optics, microwave, satellite, or twisted pair. MIB (Management Information Base) defines objects for referencing variables such as integers and strings.
  • Page 231 NI-1 (National ISDN1) line. National ISDN 1 is intended to be a set of standards to which every manufacturer's equipment should conform for maximum interoperability. NI-2 and NI-3 are future standards currently under development. NRZI (Non Return to Zero Inverted) change in state represents 0.
  • Page 232 Glossary PMC (PCI Mezzanine Card) tation of the PCI bus specification. POTS (Plain Old Telephone Service) service and cabling infrastructure. PPP (Point-to-Point Protocol) computer to use TCP/IP networking to connect remote access devices, such as modems, to the Internet or other TCP/IP based networks. PPP/MP (Point-to-Point Protocol/Multilink Protocol) PPP.
  • Page 233 Glossary There are seven RBOC (Regional Bell Operating Company) regional telephone companies created by the AT& T divestiture: Nynex, Bell Atlantic, Bell South, Southwestern Bell, US West, Pacific Telesis and Ameritech. RS-232 (V.24) data signal, sent from the data RD (Received Data) communications equipment to the data terminal equipment on pin 3.
  • Page 234 Glossary Universally accepted Electronics Industries Association RS-232 standard that defines the signals between data terminal equipment and data communications equipment. Uses a 25-pin connector; theoreti- cally limited to distances of 50 feet; functionally identical to standards V.24/V.28. Electronics Industries Association standard for balanced RS-422 transmission at distances greater than 50 feet.
  • Page 235 Glossary An alphanumeric string that SPID (Service Profile IDentifier) uniquely identifies the service capabilities of an ISDN terminal. This is an identifier that points to a particular location in the Telco's central office switch memory where relevant details about the device are stored.
  • Page 236 Glossary TEI (Terminal Endpoint Identifier) fier is used to identify a specific piece of equipment on an ISDN con- nection. Telco is a popular abbreviation for telephone company. The Telco RBOCs are a subset of all telcos. T Interface termination (NT1) and a switching or concentration point (NT2) such as PBX.
  • Page 237 (Packet data networking) International recommendation X.21 bis that defines the most popular physical interface for X.25. Equivalent to RS-232 and V.24. X.21 (bis) link as you go link. When a signal is raised, the network automatically establishes a link to the remote unit. Packet switching protocol that lets computers communicate X.25 via wide area packet switched data networks...
  • Page 238 Glossary Interphase Corporation...

  • Page 239: Index

    When using this index, keep in mind that a page number indicates only where referenced material begins. It may extend to the page or pages following the page referenced. Acotec Remote Access Manager Suite adapter connecting to the line connecting to the MVIP Bus connecting to the network faceplate and connector pinouts inspecting...
  • Page 240 Index verifying common tasks, quick reference communication events, LoopTest computer voltage warning Configuring configuring MVIP termination configuring port usage Configuring the CSU connecting to an MVIP Bus connecting to the line cabling requirements connection method connection methods directly with an internal CSU directly with no CSU link requirements through an external CSU...
  • Page 241 hardware adapter installation electrical warning overview setting up for WAN WAN setup incoming call setup channel types digital modem calls using COM ports using RAS RAS calls adding call numbers filtering rearranging call numbers removing call numbers replacing call numbers index of common tasks indicators, line status inspecting the adapter...
  • Page 242 Index LoopTest utility accessing online help displaying and saving events error messages LEDs main dialog parameters setting number of frames LOS LED managing WAN firmware managing WAN hardware messages, LoopTest minimum system requirements modem initialization string Modems Properties dialog box modes clock current port mode...
  • Page 243 RAI LED RAS device, adding RAS features RAS management software RAS port manager RAS port setup adding port designations removing port designations RAS support incoming filter setup RAS support properties setup RAS Support Setup utility accessing online Help rate interface basic primary reference of common tasks...
  • Page 244 Index editing display fonts editing PRI alarm fonts editing watch settings freezing the display main dialog main dialog box modifying number of stored events mouse button functions saving and editing frames starting stopping the display watching ISDN Layer 1 Alarms system requirements, minimum T1/PRI Cabling T1/PRI line link requirements...

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