Troubleshooting - Lorex LNC216 SERIES Instruction Manual

14. TROUBLESHOOTING

WPS Wireless Setup does not work or router does not support WPS:
• If using a smartphone or tablet, connect your device to your WiFi network and press
the WiFi setup button in Lorex Ping. Follow the on-screen instructions to setup WiFi.
• If using a PC or Mac, connect the camera to the router using Ethernet and manually
setup the camera to use WiFi. See "PC WiFi Setup" on page 31 or "Mac WiFi Setup"
on page 39.
WiFi is not working:
• Camera has not been setup to use WiFi. If using a PC or Mac, WiFi setup must be
completed while the camera is connected via Ethernet. See "PC WiFi Setup" on
page 31 or "Mac WiFi Setup" on page 39.
• Incorrect password/network information entered. Re-complete WiFi setup and
double-check your WiFi network settings.
• Camera is not in range of WiFi router. Move the camera closer to the WiFi router.
• Interference with other wireless devices is affecting signal strength. Move the camera
and/or wireless router further away from any cordless telephones or other wireless
devices.
Password required to change settings different than password created:
• Changing settings requires the admin user name and password for the camera. This
is a different password than the one used to connect to the camera for video
streaming. By default, the admin user name is admin and the password is left blank.
Forgot password for camera:
• Press and hold the Reset button under the camera for 4 or more seconds to reset
the camera to factory default settings. The password will reset to the default
password lorex.
Troubleshooting
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