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Appendix D: Troubleshooting
10. Appendix D: Troubleshooting
If you have problems with your system, there is often a quick and simple solution. Please
try the following:
Problem
There is no picture from the
camera
There is no audio from the
camera or there are problems
with the audio
The picture is dropping
The picture is or has become
choppy
The picture is white
The picture is too dark
The picture is too bright
Night vision is not working
Bright spot in video when view-
ing camera at night
12
• Make sure that the camera is plugged into a power outlet
and that the power adapter is plugged in properly.
• Move the camera closer to the receiver.
• Make sure that the white audio connector on the receiver is
connected to the correct audio input on your TV/DVR/VCR.
• Make sure that your DVR/VCR is connected to speakers.
• Make sure that the volume is turned on.
• Make sure that there is sound within range of the camera
microphone.
• If the unit emits a loud screeching noise (feedback), move
the camera and receiver farther apart.
• Move the camera closer to the receiver.
• Try repositioning the camera, receiver, or both to improve
the reception.
• The picture may become choppy when experiencing a lower
frame rate (e.g. 6 frames per second vs. a higher 20 frames
per second).
• Try moving the camera closer to the receiver.
• Remove obstructions between the receiver and camera.
• "Washout" or "white wash" can occur when a strong light
source is pointed at the camera lens. The camera lens is not
harmed during a white wash.
• Do not point your camera towards a bright light source.
• If using during the day, the camera may not be getting enough
light. Slide the sunshade backwards to let in more light.
• If using during the day, the camera may be getting too much
light. Slide the sunshade forwards to let in more light.
• Night vision activates when light levels drop. The area may
have too much light.
• Night vision reflects when pointing a camera at a window.
Move the camera to a different location.
Solution
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