Return Material Authorization (Rma) Procedure - Waters Network Systems GSM2109 Operating Manual

When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following:
a. The nature and duration of the problem
b. Situations when the problem occurs
c. The components involved in the problem
d. Any particular application that, when used, appears to create the problem
2. An accurate list of Waters Network Systems product model(s) involved. Include the
date(s) that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the various
network media types being used.
4. A record of changes that have been made to your network configuration prior to the
occurrence of the problem. Any changes to system administration procedures
should all be noted in this record.
6.2

Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA)
number. To obtain an RMA number, call Waters Network Systems Customer Service at
800.328.2275 during business hours of 8:00 am to 5:00 pm (CT) or email
carolynl@watersnet.com. When calling, please have the following information readily
available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product name
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will
repair products that are under warranty at no charge, and will return the
Waters Network Systems GSM2109/GSM1009-SFP User's Manual Page 89