Return Material Authorization (Rma) Procedure - Waters Network Systems PSL1008-MSC Operating Manual

a. The nature and duration of the problem
b. Situations when the problem occurs
c. The components involved in the problem
d. Any particular application that, when used, appears to create the problem
2. An accurate list of Waters Network Systems product model(s) involved. Include
the date(s) that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.
4. A record of changes that have been made to your network configuration prior to
the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.
5.2

Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA)
number. To obtain an RMA number, call Waters Network Systems Customer
Service at 800.328.2275 during business hours of 8:00 am to 5:00 pm (CT) or email
carolynl@watersnet.com. When calling, please have the following information
readily available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product name
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will
repair products that are under warranty at no charge, and will return the
warranty-repaired units to the sender with shipping charges prepaid (see
Warranty Information at the end of this manual for complete details). However, if
Waters cannot duplicate the problem or condition causing the return, the unit will
be returned as: No Problem Found.
Waters Network Systems reserves the right to charge for the testing of non-defective
units under warranty. Testing and repair of product that is not under warranty will
result in a customer (user) charge.
Waters Network Systems User's Manual
PSX/ES1008 Models
Page 13