Return Material Authorization (Rma) Procedure; Shipping And Packaging Information - Waters Network Systems ProSwitch 2800M Operating Manual

4. A record of changes that have been made to your network configuration prior to the
occurrence of the problem. Any changes to system administration procedures should all be
noted in this record.
8.2

Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA) number.
To obtain an RMA number, call Waters Network Systems Customer Service at 800.328.2275
during business hours of 8:00 am to 5:00 pm (CT) or email carolynl@watersnet.com. When
calling, please have the following information readily available:
 Name and phone number of your contact person
 Name of your company/institution
 Your shipping address
 Product name
 Failure symptoms, including a full description of the problem
 Waters Network Systems will carefully test and evaluate all returned products, will repair
products that are under warranty at no charge, and will return the warranty-repaired units to
the sender with shipping charges prepaid (see Warranty Information at the end of this
manual for complete details). However, if Waters cannot duplicate the problem or condition
causing the return, the unit will be returned as: No Problem Found.
Waters Network Systems reserves the right to charge for the testing of non-defective units
under warranty. Testing and repair of product that is not under warranty will result in a customer
(user) charge.
8.3

Shipping and Packaging Information

Should you need to ship the unit back to Waters Network Systems, please follow these
instructions: Package the unit carefully. It is recommended that you use the original container if
available. Units should be wrapped in a "bubble-wrap" plastic sheet or bag for shipping
protection. (You may retain all connectors and this Installation Guide.) CAUTION: Do not pack
the unit in Styrofoam "popcorn" type packing material. This material may cause electro-static
shock damage to the unit. Clearly mark the Return Material Authorization (RMA) number on the
outside of the shipping container. Waters Network Systems is not responsible for your return
shipping charges.
Ship the package to:
Waters Network Systems
Attention: Customer Service
945 37
Rochester, MN 55901
Waters Network Systems
th
Avenue, NW
2800M/MR User's Manual Page 144