Return Material Authorization (Rma) Procedure - Waters Network Systems GS1008 Operating Manual

2. An accurate list of Waters Network Systems product model(s) involved. Include the date(s)
that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware, including
personal computers, workstations, terminals and printers; plus, the various network media
types being used.
4. A record of changes that have been made to your network configuration prior to the
occurrence of the problem. Any changes to system administration procedures should all be
noted in this record.
6.2

Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA) number.
To obtain an RMA number, call Waters Network Systems Customer Service at 800.328.2275
during business hours of 8:00 am to 5:00 pm (CT) or email carolynl@watersnet.com. When
calling, please have the following information readily available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product name
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will repair
products that are under warranty at no charge, and will return the warranty-repaired units to
the sender with shipping charges prepaid (see Warranty Information at the end of this
manual for complete details). However, if Waters cannot duplicate the problem or condition
causing the return, the unit will be returned as: No Problem Found.
Waters Network Systems reserves the right to charge for the testing of non-defective units
under warranty. Testing and repair of product that is not under warranty will result in a customer
(user) charge.
Waters Network Systems User's Manual
GS-1008/GS-1008-TX
Page 8