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b. Situations when the problem occurs
c. The components involved in the problem
d. Any particular application that, when used, appears to create the problem
2.
An accurate list of Waters Network Systems product model(s) involved. Include the date(s) that you purchased
the products from your supplier.
3.
It is useful to include other network equipment models and related hardware, including personal computers,
workstations, terminals and printers; plus, the various network media types being used.
4.
A record of changes that have been made to your network configuration prior to the occurrence of the problem.
Any changes to system administration procedures should all be noted in this record.
7.2
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA
number, call Waters Network Systems Customer Service at 800.328.2275 during business hours of 8:00 am to 5:00
pm (CT) or email carolynl@watersnet.com. When calling, please have the following information readily available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product name
Packing List Number (or Sales Order Number)
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will repair products that are under
warranty at no charge, and will return the warranty-repaired units to the sender with shipping charges prepaid (see
Warranty Information at the end of this manual for complete details). However, if Waters cannot duplicate the
problem or condition causing the return, the unit will be returned as: No Problem Found.
Waters Network Systems reserves the right to charge for the testing of non-defective units under warranty. Testing
and repair of product that is not under warranty will result in a customer (user) charge.
7.3
Shipping and Packaging Information
Should you need to ship the unit back to Waters Network Systems, please follow these instructions: Package the unit
carefully. It is recommended that you use the original container if available. Units should be wrapped in a "bubble-
wrap" plastic sheet or bag for shipping protection. (You may retain all connectors and this Installation Guide.)
CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material. This material may cause electro-static
shock damage to the unit.
Clearly mark the Return Material Authorization (RMA) number on the outside of the shipping container. Waters
Network Systems is not responsible for your return shipping charges.
Ship the package to:
Waters Network Systems
Attention: Customer Service
th
945 37
Avenue, NW
Rochester, MN 55901
2
ProSwitch 1007 – Unmanaged User's Manual
Page 7
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