10.15 Internet Fax Troubleshooting - Brother MFC-8220 Service Manual

CHAPTER 6 TROUBLESHOOTING

10.15 Internet Fax Troubleshooting

(1) If there is a mail delivery error while sending an Internet Fax, the mail server will send an
error message back to the machine and the error message will be printed. If there is an
error while receiving mail, an error message is printed (Ex. The message being sent to
the machine was not in a TIFF-F format.) All documents transmitted to the machine via e-
mail must be in a TIFF-F format.
(2) If an error message is printed while receiving e-mail text from a PC "ATTACHED FILE
FORMAT NOT SUPPORTED" the senders mail application may not be set for a "Plain
Text" format or "Vcard" the virtual business card feature may be set to ON.
(3) If the receiver's mail system is not compatible with the MIME format, you cannot transmit
a document to the receiver. Depending on the receiver's server, there are some cases
that the error mail will not be sent back.
(4) Message cannot be received in an HTML format. This format is not supported. All
message must be received in a TIFF-F Format.
(5) If the size of a documents image data is huge, there is a possibility of unsuccessful
transmission if the system administrator has imposed a limit on the maximum size of e-
mail and their attachments. The document you are sending should be separated into
smaller documents that will be accepted by the mail server. (Ex A 42 page document of
the CCITT#1 test chart is approximately 1Mbyte in size).
(6) If you do not receive e-mail, check the Auto Polling setting and Polling frequency.
(7) If you cannot retrieve mail from the mail server, check the setting for the POP3 server and
Mailbox name. Check that the POP3 password is entered correctly. This setting is case
sensitive.
(8) If Relay Broadcast is not forwarding e-mail to a G3 Fax, check the Relay Broadcast
settings and Relay Domain registration. A Relay Domain must be entered for this function
to work.
(9) The Relay Broadcasting and Broadcasting features cannot be used at the same time.
(10) Relay Broadcast can support the relay of a document up to a maximum of 48 Fax
machines through conventional telephone lines. If sending to more than 48 locations the
sender must divide the transmission locations into 48 locations or less for each relay
broadcast.
(11) When receiving e-mail messages from the POP3 server, the machine can receive a
maximum of 32 mail messages. If there are more than 32 mail messages in the POP3
server, the machine will receive a maximum of 32 mail massages and then receive the
remaining after the next polling interval.
(12) The NC-9100h print/fax server requires a portion of the user memory for operation. With
the NC-9100h installed the number of fax sheets that can be sent or received will be
reduced (by approximately 30 pages of the brother No.1 Test Chart) from the standard
machine capacity.
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