Limited Warranty - Tripp Lite B092-016 Owner's Manual

Appendix D Service and Warranty
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended
Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on
service, visit www.tripplite.com/support. Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem
does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link.
From here you can request a Returned Material Authorization (RMA) number, which is required for
service. This simple on-line form will ask for your unit's model and serial numbers, along with other
general purchaser information. The RMA number, along with shipping instructions will be emailed to
you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment to
Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. Products shipped to
Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within its warranty period, enclose a copy
of your sales receipt. Return the product for service using an insured carrier to the address given to you
when you request the RMA.

Limited Warranty

Seller warrants this product, if used in accordance with all applicable instructions, to be free from
original defects in material and workmanship for a period of 2 years (except U.S., Canada and Mexico: 1
year) from the date of initial purchase. If the product should prove defective in material or workmanship
within that period, Seller will repair or replace the product, in its sole discretion. Service under this
Warranty includes parts and Tripp Lite service center labor. On-site service plans are available from
Tripp Lite through authorized service partners (in most areas). Visit www.tripplite.com/support for
details. International customers should contact Tripp Lite support at intlservice@tripplite.com.
THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR OR TO DAMAGE RESULTING FROM ACCIDENT,
MISUSE, ABUSE OR NEGLECT. SELLER MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
EXPRESSLY SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED
WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS, ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE; AND THIS WARRANTY EXPRESSLY EXCLUDES
ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES.
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