Sierra Wireless AirCard 770S User Manual
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Sierra Wireless AirCard 770S User Manual

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Sierra Wireless AirCard 770S
Mobile Hotspot

User Guide

4112754
Rev 2

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Summary of Contents for Sierra Wireless AirCard 770S

  • Page 1: User Guide

    Sierra Wireless AirCard 770S Mobile Hotspot User Guide 4112754 Rev 2...
  • Page 3 Notice totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in...
  • Page 4 ® product includes technology licensed from QUALCOMM . This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group and MMP Portfolio Licensing. Copyright © 2013 Sierra Wireless. All rights reserved.

  • Page 5: Table Of Contents

    Contents Get Started ........... . .9 Know your device .
  • Page 6 Sierra Wireless Mobile Hotspot User Guide Battery ........... . . 32 Battery life .
  • Page 7 Contents Frequently Asked Questions ........55 What do I do if I forget my Wi-Fi Password .
  • Page 8 Sierra Wireless Mobile Hotspot User Guide Alerts ............61 SIM not installed .

  • Page 9: Get Started

    1: Get Started This chapter provides an overview of the AirCard 770S Mobile Hotspot features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know your device Your mobile hotspot enables you to create a Wi-Fi network anywhere there is cellular network coverage.

  • Page 10: Manage Your Device And Settings

    Sierra Wireless Mobile Hotspot User Guide Manage your device and settings You can manage your device and change settings using: • The device’s LCD touchscreen (see page • The Unite Manager homepage (see page Power button Table 1-1: Power button usage...

  • Page 11: Lcd Screen Elements

    Get Started LCD screen elements Icons on the LCD screen’s top row indicate the status of the mobile hotspot, and several screen elements can be tapped to configure Wi-Fi and device settings, view data usage details, and view system alerts and carrier messages. Homescreen Network name Network indicator...
  • Page 12 Sierra Wireless Mobile Hotspot User Guide Table 1-2: LCD homescreen elements (Continued) Element Indicates The type of network available.* 4G LTE — LTE 4G — HSPA, HSPA+ Edge — EDGE The orange bars indicate network activity by radiating in and out when data is being received or transmitted.

  • Page 13: Accessories

    Get Started Accessories • Micro USB cable — Used mainly for recharging the battery, although you can also use it to tether the mobile hotspot to your computer • Wall charger — Used with the USB cable to recharge the battery or to power the mobile hotspot from a wall socket Power sources You can power your mobile hotspot from:...

  • Page 14: Unite Manager Homepage

    Sierra Wireless Mobile Hotspot User Guide mobile hotspot automatically searches for and connects to your network provider’s mobile broadband network. 2. Connect your computer or other device to your Wi-Fi network. Note: Your mobile hotspot does not need to be a.

  • Page 15: Security Credentials

    Get Started To log in as Administrator: 1. On the Unite Manager homepage, place your cursor in the Sign In field and type attadmin (the default Admin Login). 2. Click Sign In. Once you are logged in, you can view detailed information and change mobile hotspot settings, such as: •...
  • Page 16 Sierra Wireless Mobile Hotspot User Guide • Guest Wi-Fi Password — When enabled, guests can use this password to access the Guest Wi-Fi network. You can change these passwords on the Unite Manager homepage, http://attunite. 4112754...

  • Page 17: Use Your Mobile Hotspot

    2: Use Your Mobile Hotspot This chapter provides information on how to use your mobile hotspot. Note: To change settings you need to be logged in as Administrator. See up and connect to the Internet on page 13. View data usage You can view an estimate of your data usage (not accurate for billing purposes) on the Unite Manager homepage and on the LCD’s home screen.

  • Page 18: Manage Wi-Fi

    Sierra Wireless Mobile Hotspot User Guide On the Unite Manager homepage: The Unite Manager homepage shows the data usage for the current billing cycle (for monthly plans) or for the pre-paid plan, and for the current broadband session. 1. Log in as Administrator. The data usage information appears for the Billing Cycle and for the current Session.

  • Page 19: Add A Device Manually

    Use Your Mobile Hotspot Add a device manually 1. On the wireless device you want to add to your network, view the list of available Wi-Fi networks. 2. Connect to the network that corresponds to your mobile hotspot network, as displayed on the LCD.

  • Page 20: Disable / Enable Wi-Fi (Main And Guest)

    Sierra Wireless Mobile Hotspot User Guide 2. Click Wi-Fi. 3. Click WPS for either the Main Wi-Fi or Guest Wi-Fi. 4. Choose the WPS method you want to use: · If the device you want to connect has a WPS button:...
  • Page 21 Use Your Mobile Hotspot 2. Tap On to enable the network, or tap Off to disable it. To disable or enable your Guest Wi-Fi network: 1. From the home screen, tap Wi-Fi > Guest Wi-Fi. 2. Tap On to enable the network, or tap Off to disable it. On the Unite Manager homepage: To disable either Wi-Fi network, or to enable the Guest Wi-Fi network (Main Wi-Fi must be enabled from the LCD touchscreen):...

  • Page 22: Set Maximum Number Of Connected Devices

    Sierra Wireless Mobile Hotspot User Guide 2. Click Wi-Fi. 3. In the Wi-Fi Info section, click Turn Off (or Turn On) for the network you want to disable (or enable). Set maximum number of connected devices You can connect up to ten wireless devices to the mobile hotspot. These connections are shared between the hotspot’s Main and Guest Wi-Fi networks.
  • Page 23 Use Your Mobile Hotspot 2. Tap Max Wi-Fi Devices. 3. Tap to adjust the number of connections available for Main or Guest. On the Unite Manager homepage 1. Log in as Administrator. 2. Select Settings > Wi-Fi > Basic. 3. From the Max Wi-Fi Devices drop-down box, select the desired allocation. 4.

  • Page 24: View / Block Connected Users

    Sierra Wireless Mobile Hotspot User Guide View / block connected users Note: Whenever you block or unlock users, the hotspot resets to activate the new settings. Any devices connected to the hotspot will be disconnected when the hotspot resets. To view a list of devices connected to your mobile hotspot and block undesired...
  • Page 25 Use Your Mobile Hotspot To view a list of blocked devices: 1. From the home screen, tap Wi-Fi > Block List. 2. Tap View Blocked Devices. A list of blocked devices appears. To unblock a device, giving it access to your network: 1.
  • Page 26 Sierra Wireless Mobile Hotspot User Guide 3. Tap the device you want to unblock. 4. Tap Unblock. On the Unite Manager homepage: To view connected devices: 1. Log in as Administrator. A list of Devices Connected to the Main Wi-Fi and Guest Wi-Fi networks appears in the left column of the screen.

  • Page 27: Configure Mobile Broadband

    Use Your Mobile Hotspot To unblock a device, giving it access to your network: 1. From the Unite Manager homepage, click Wi-Fi > Mac Filtering. The Black List shows all blocked devices. (Note: The Black List appears and is active only if MAC Filter Mode is set to Black List.) 2.
  • Page 28 Sierra Wireless Mobile Hotspot User Guide 3. Select the Network Mode that the device can connect to (for example, Auto, 4G LTE only, 4G only, etc.) Note: For most users, it’s best to leave the default setting (Auto). When this option is selected, your mobile hotspot connects to the fastest service available.

  • Page 29: Messages And Alerts

    Use Your Mobile Hotspot · Always — The mobile hotspot automatically attempts to connect to the mobile broadband network when powered on. You may incur additional roaming charges if you are outside of your network provider’s coverage area. 4. From the Network Mode drop-down menu, select the network modes that the device can connect to (for example, Auto, 4G LTE only, 4G only, etc.) Note: For most users, it’s best to leave the default setting (Auto).
  • Page 30 Sierra Wireless Mobile Hotspot User Guide 2. For any message in the list, tap the message to read the full text. To delete a message: 1. Tap the desired message. 2. Tap Delete. On the Unite Manager homepage: If you have logged in as Administrator, the Messages icon on the side menu indicates if you have unread network messages.

  • Page 31: View Alerts

    Use Your Mobile Hotspot View alerts Your mobile hotspot displays alerts to advise you of the device status. On the LCD touchscreen: On the home screen, the Alerts bar indicates that you have system alerts. To view alerts: 1. On the home screen, tap the Alerts bar. 2.

  • Page 32: Battery

    Sierra Wireless Mobile Hotspot User Guide Battery Battery life The mobile hotspot, by default, is configured to optimize battery life. Battery life is affected by: • Standby time • Data throughput • Mobile Broadband signal strength (the better the signal, the longer the battery life) •...
  • Page 33 Use Your Mobile Hotspot · Wi-Fi Range — Tap Wi-Fi Range, then select Standard (best battery life). On the Unite Manager homepage: 1. Log in as Administrator. 2. Click Wi-Fi. 3. Adjust any of these settings in the Options section: ·...

  • Page 34: Adjust Display Settings

    Sierra Wireless Mobile Hotspot User Guide Adjust display settings On the LCD screen: 1. On the home screen, tap Settings > Screen. 2. Adjust any of these settings: · Screen Brightness — Tap Screen Brightness, then select Dim. · Screen Timeout — Tap Screen Timeout, then select a shorter time period.

  • Page 35: Recharge The Battery

    Use Your Mobile Hotspot Recharge the battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. To recharge the battery from a wall socket (Fastest option): 1. Attach one end of the micro USB cable to the mobile hotspot and attach the other end to the wall charger (included).

  • Page 36: Security

    Sierra Wireless Mobile Hotspot User Guide Security Change Wi-Fi network names and passwords The network names and passwords for the Main and Guest Wi-Fi networks can be customized in the mobile hotspot’s Unite Manager homepage. 1. On the Unite Manager homepage, log in as Administrator.

  • Page 37: Change Device Encryption Security Settings

    Use Your Mobile Hotspot 3. If desired, change the name used to access Unite Manager (maximum 31 characters). 4. If desired, change the Admin Login (maximum 31 characters). 5. Click Submit. (Submit button appears once you make a selection.) Change device encryption security settings To set the Wi-Fi encryption options: 1.

  • Page 38: View Details About Your Mobile Hotspot

    Sierra Wireless Mobile Hotspot User Guide · WPA/WPA2 Personal — Strong security supported by most Wi-Fi devices (Use this if you want to connect Wi-Fi devices that do not support WPA2 Personal AES.) · None — Not recommended. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred.

  • Page 39: Update Mobile Hotspot Software And Firmware

    Use Your Mobile Hotspot Update mobile hotspot software and firmware An alert is sent to your mobile hotspot whenever a new software or firmware update for the hotspot becomes available. To install the new software: On the LCD touchscreen: 1. From the home screen, click Settings > Software Update. 2.

  • Page 40: Replace The Sim Card

    Sierra Wireless Mobile Hotspot User Guide 3. Click Check for updates. 4. If an update is available, either: · Click Continue to load the update immediately, or · Click Postpone and select the number of hours to wait before the update...
  • Page 41 Use Your Mobile Hotspot 3. Insert the new SIM card — push the SIM fully into the slot. 4. Close the SIM card cover. Rev 2 Jan.13...
  • Page 42 Sierra Wireless Mobile Hotspot User Guide 4112754...

  • Page 43: Advanced Settings

    3: Advanced Settings This chapter provides information on how to change advanced settings. The advanced settings enable you to configure various aspects of the device such as Wi-Fi settings, WAN settings, router settings, etc. Hotspot software Install driver for USB tethering By default, a host driver is installed the first time you connect your mobile hotspot to the computer via the USB cable.

  • Page 44: Download (Backup) And Restore Settings

    Sierra Wireless Mobile Hotspot User Guide Download (backup) and restore settings The mobile hotspot allows you to download (backup) and restore your hotspot (router) settings. This is useful if you have more than one device and you want the same settings on both, or to save your settings before doing a factory reset or changing the settings.

  • Page 45: Set Mac Filter Mode

    Advanced Settings 3. Select the desired options: · Mode — The WLAN protocol being used. The recommended value is 802.11 B/G/N, which supports the widest range of data rates and network technologies. · Wi-Fi Channel — The Wi-Fi channel used. The recommended value is Auto, which chooses the channel that will provide the least interference.

  • Page 46: Block List

    Sierra Wireless Mobile Hotspot User Guide Note: Only one list can be active at any time — either the block (black) list or the allow (white) list. Note: The MAC filtering black list is also referred to as the block list. See...

  • Page 47: Security

    Advanced Settings 4. Click beside the device. 5. Click Submit. (Submit button appears once you make a selection.) Security Enable SIM security If desired, you can create another level of security by setting up a PIN number that must be entered before you can view the information available to an Administrator or change the mobile hotspot settings on the Unite Manager homepage.

  • Page 48: Configure Mobile Broadband

    Sierra Wireless Mobile Hotspot User Guide 4. Enter your PIN and click Submit. You are allowed 5 attempts to enter the correct PIN. If you run out of available attempts the PIN will be locked. If this happens, contact your network provider to receive a PUK number to unlock the PIN.

  • Page 49: Enable Port Filtering

    Advanced Settings 3. Select Enable beside Port Forwarding. The Port Forwarding list will appear. Incoming traffic is forwarded to specific ports and devices on your network (using their local IP addresses). Note: Port forwarding creates a security risk. When not required, port forward- ing should be disabled.

  • Page 50: Enable Vpn Passthrough

    Sierra Wireless Mobile Hotspot User Guide 3. Select the Port Filtering Mode: · Black List (Block list) — Specific applications not allowed to access the Internet · White List (Allow list) — Specific applications allowed to access the Internet Note: Only one list at a time can be active, either a Black List or a White List.

  • Page 51: Configure Apn Details

    Advanced Settings 3. In the LAN section, select On beside VPN Passthrough, and click Submit. (Submit button appears once you make a selection.) Configure APN details Your mobile hotspot comes preconfigured with the APN (Access Point Name) for AT&T preconfigured. The APN is checked to determine the type of network connection to establish.

  • Page 52: Enable Dmz

    Sierra Wireless Mobile Hotspot User Guide To remove an APN entry: 1. Click beside the APN entry. Enable DMZ In a DMZ (demilitarized zone) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network.
  • Page 53 Advanced Settings 2. Click Settings > Router. 3. Enter the desired information in the LAN section. If the DHCP Server is enabled, it automatically assigns an IP address to each device on the network and manages their configuration information. The DNS mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider.
  • Page 54 Sierra Wireless Mobile Hotspot User Guide 4112754...

  • Page 55: Frequently Asked Questions

    4: Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot. (Also see Troubleshooting on page 59.) What do I do if I forget my Wi-Fi Password The Wi-Fi Password appears: • On the LCD’s: ·...

  • Page 56: The Connect / Disconnect Button On The Unite Manager Homepage Doesn't

    Sierra Wireless Mobile Hotspot User Guide The Connect / Disconnect button on the Unite Manager homepage doesn’t work. The Connect / Disconnect button can be used only when you are logged in as Administrator. To log in as Administrator: 1. Place your cursor in the Sign In field on the Unite Manager homepage and type the Admin Login (default attadmin).

  • Page 57: How Do I Find My Computer's Ip Address

    Frequently Asked Questions How do I find my computer’s IP address? The steps for finding your computer’s IP address depend on the operating system. Windows 7 / Vista / XP 1. Open the command prompt window. a. Click Start > Run. b.

  • Page 58: Where Can I Find More Information

    • Go to www.sierrawireless.com/support and select AT&T Unite. From the Sierra Wireless Web site, you can: · Update the firmware on your device · View product documentation • Refer to the Quick Start that came with your mobile hotspot.

  • Page 59: Troubleshooting

    5: Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot. The Wi-Fi network name does not appear in the list of networks. Refresh the list of networks. 1. Ensure that the Wi-Fi setting on your laptop (or other device) is turned on.

  • Page 60: Hotspot

    Sierra Wireless Mobile Hotspot User Guide Unable to connect a computer running ® ® Windows Vista to the mobile hotspot. Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP address from certain routers. More information and a fix are available http://support.microsoft.com/kb/928233...

  • Page 61: Alerts

    Troubleshooting Note: When you reset the hotspot, any currently connected devices will lose access and will have to be reconnected after the hotspot restarts. On the LCD touchscreen: 1. On the home screen, tap Settings > Factory Reset. 2. Tap Yes. 3.

  • Page 62: Temperature-Related Alerts

    Sierra Wireless Mobile Hotspot User Guide Temperature-related alerts The mobile hotspot is designed to work over a wide temperature range. (See Environmental specifications on page 65 for details.) The mobile hotspot will shut down automatically if it goes out of the supported temperature range.
  • Page 63 Troubleshooting Table 5-1: Connection alerts (Continued) Alert Description PDP context without TFT already activated Semantic errors in packet filter(s) Syntactical errors in packet filter(s) Connection error Invalid transaction identifier value Semantically incorrect message Invalid mandatory information Message type non-existent or not implemented Message type not compatible with the protocol state Information element non-existent or not implemented Conditional IE error...
  • Page 64 Sierra Wireless Mobile Hotspot User Guide 4112754...

  • Page 65: Specifications

    6: Specifications Mechanical specifications Table 6-1: Mechanical specifications Weight 105g (3.70 oz.) Length 109.9 mm (4.33 in.) Width 69.12 mm (2.72 in.) Thickness 15.5 mm (0.61 in.) Environmental specifications Table 6-2: Environmental specifications Operating temperature 0° C to 35° C (32°...
  • Page 66 Sierra Wireless Mobile Hotspot User Guide 4112754...

  • Page 67: Regulatory And Safety Information

    (that is, have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the AirCard 770S Mobile Hotspot are used in a normal manner with a well-constructed network, the AirCard 770S Mobile Hotspot should...

  • Page 68: Proper Battery Use And Disposal

    Regulatory Information for North America Caution: The AirCard 770S Mobile Hotspot must be 1 cm or more from users during operation, to satisfy FCC / IC RF exposure requirements. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.
  • Page 69 Regulatory and Safety Information Where appropriate, the use of the equipment is subject to the following condi- tions: (EMI) Note: – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation.
  • Page 70 Sierra Wireless Mobile Hotspot User Guide 4112754...

  • Page 71: Index

    Index About, details, 38 homepage, accessing, 14 accessories included, 13 add a wireless device, 18 Admin Login, 15 icons on the LCD, 11 change, 36 Internet, connect to, 13 forgot, 55 address, 57 alerts, 31 troubleshooting, 61 view, 31 APN, configure, 51 auto connect, 27...
  • Page 72 Sierra Wireless Mobile Hotspot User Guide security credentials, 15 forgot, 55 settings, download and restore, 44 view connected devices, 24 passthrough, 48, 50 card, inserting, 40 security, enable, 47 messages, 29 software update, 39 WAN information, view, 48 specifications, 65...

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