CyberData 010935B Operation Manual
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CyberData 010935B Operation Manual

Cyberdata voip intercom operations guide
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Download this manual See also: Setup Manual
VoIP Intercom
Operations Guide
Part #010935B
Document Part #930242F
for Firmware Version 3.3.2
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601

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Summary of Contents for CyberData 010935B

  • Page 1 VoIP Intercom Operations Guide Part #010935B Document Part #930242F for Firmware Version 3.3.2 CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930242F Operations Guide...
  • Page 4 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930242F Operations Guide...
  • Page 5 Revision History Revision Date Released Description of Changes 10/3/2008 This is the first release of the 010935B manual. 11/17/2008 Updated Figure 2-8. 12/8/2008 Updates Section 2.1.3, "Set up the Intercom". Updates Figure 2-17 through Figure 2-24. Updates Table 2-6 Table 2-7.

  • Page 6: Table Of Contents

    B.1.1 In a LINUX Environment ......................41 B.1.2 In a Windows Environment ....................41 B.1.3 In a Solarwinds Server Environment ..................41 Appendix C Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) ....................42 C.2 Documentation ............................42 C.3 Contact Information ..........................42 C.4 Warranty ...............................43 Index Operations Guide 930242F CyberData Corporation...

  • Page 7: Chapter 1 Product Overview

    1.1 How to Identify This Product To identify the VoIP Intercom, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 010935B. Figure 1-1. Model Number Label WWW.CYBERDATA.NET VoIP INTERCOM, PoE...

  • Page 8: Typical System Installation

    Figure 1-2, Figure 1-3, and Figure 1-4 illustrate how the VoIP Intercoms can be installed as part of a VoIP phone system. Figure 1-2. Typical Installation—Door Entry/Access Control Figure 1-3. Typical Installation—Mass Notification Operations Guide 930242E CyberData Corporation...
  • Page 9 Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930242E CyberData Corporation...

  • Page 10: Product Features

    ● Network downloadable product firmware ● Doubles as a paging speaker ● Call button ● Call activity indicator (light) ● Tamper proof design ● One dry contact relay for auxiliary control ● Three year warranty Operations Guide 930242E CyberData Corporation...

  • Page 11: Supported Protocols

    8 Watts Peak Power Network Rate 10/100 Mbps Power Requirement 802.3af compliant or 5V at 1000 mA Protocol Part Number 010935B Dimensions 5” x 5” x 2.5” Weight 1.6 lbs./shipping weight of 2.2 lbs. Auxiliary Relay (0.7 kg/shipping weight of 1.0kg)

  • Page 12: Dimensions

    Product Overview Dimensions 1.7 Dimensions Figure 1-5. Dimensions—Size of Unit With Case 5.0 [127] 5.0 [127] 2.3 [59] inches [millimeter] Operations Guide 930242E CyberData Corporation...
  • Page 13 Product Overview Dimensions Figure 1-6. Dimensions—Size of Unit Without Case 5.000 3.700 1.830 4.200 Operations Guide 930242E CyberData Corporation...

  • Page 14: Chapter 2 Installing The Voip Intercom

    2 Installing the VoIP Intercom 2.1 Parts List Table 2-1 illustrates the SiP VoIP and PoE Speaker parts. Table 2-1. Parts List Quantity Part Name Illustration Intercom Assembly Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide 930242F CyberData Corporation...

  • Page 15: Intercom Setup

    Relay Contact: (2A at 30 VDC or 0.4A at 125 VAC for continuous loads) 3 = Normally Open Common 4 = Normally Open Contact 5 = Door Sense Input 6 = Door Sense Ground Reference Operations Guide 930242F CyberData Corporation...

  • Page 16: Connecting A Device To The Auxiliary Relay

    Electric Door Strike Relay Strobe Light Output Contacts VoIP Intercom AC or DC rated Depending Upon Controlled Device Requirements AC or DC Power Source POWER SUPPLY MAX. 30 VDC @ 1A Auxiliary Relay Wiring Contacts Operations Guide 930242F CyberData Corporation...

  • Page 17: Identifying The Voip Intercom Connectors

    Intercom Setup 2.1.3 Identifying the VoIP Intercom Connectors Figure 2-9, Figure 2-10, and Table 2-2 to identify the connectors and functions. Figure 2-9. J2, J5, and J6 Connector Locations Figure 2-10. J1 and J7 Connector Locations Operations Guide 930242F CyberData Corporation...
  • Page 18 Jumper Setting PoE Network Connection (RJ-45 ethernet) J-Tag (Factory only) Terminal Block (see Figure 2-7) Call-Button/LED interface Reset (Factory only) Microphone Interface Speaker Interface Console (Factory only) JP11 RTFM (see Section 2.1.6, "RTFM Switch Jumper") Operations Guide 930242F CyberData Corporation...

  • Page 19: Call Button And Indicator Light

    You can press the Call button to terminate an active call whether the call was an incoming call ● or a call that was initiated by you. Figure 2-12. Call Button and Indicator Light Call button and indicator light Operations Guide 930242F CyberData Corporation...

  • Page 20: Network Connectivity, And Data Rate

    2-14). The Link light changes color to confirm the auto-negotiated baud rate: • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. Figure 2-13. Network Connector Prior to Installation Ethernet Activity Link Operations Guide 930242F CyberData Corporation...
  • Page 21 Installing the VoIP Intercom Intercom Setup 2.1.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-14. Network Connector Operations Guide 930242F CyberData Corporation...

  • Page 22: Rtfm Switch Jumper

    4. The Intercom will announce the IP address. 5. After the Intercom has rebooted, remove the jumper from JP11. 6. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1. Operations Guide 930242F CyberData Corporation...

  • Page 23: Adjust The Volume

    5. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1. Figure 2-16. RTFM Switch Jumper 2.1.7 Adjust the Volume You will be only able to adjust the volume through the network configuration page. Operations Guide 930242F CyberData Corporation...

  • Page 24: Configure The Intercom Parameters

    IP address conflicts. Table 2-3. Factory Default Settings Parameter Factory Default Setting IP Addressing static IP Address 192.168.3.10 Web Access Username admin Web Access Password admin Subnet Mask 255.255.255.0 Default Gateway 192.168.3.1 Operations Guide 930242F CyberData Corporation...

  • Page 25: Log In To The Configuration Home Page

    Make sure that the PC is on the same IP network as the Intercom. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
  • Page 26 Primary Dial-Out Shows the current primary dial-out number Link to the Intercom Setup web page. Link to the Network Setup web page. Link to the SIP Setup web page. Link to the Upgrade Firmware web page. Operations Guide 930242F CyberData Corporation...

  • Page 27: Configure The Network Parameters

    Enter the DNS Server 2 address. Click this button to save your configuration settings. Changing a parameter that has an asterisk next to it will cause a system reboot when saved. Link to the Intercom Setup page. Operations Guide 930242F CyberData Corporation...
  • Page 28 Intercom if appropriate. 4. Connect the Intercom to the target network. 5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom. Operations Guide 930242F CyberData Corporation...

  • Page 29: Set Up The Intercom

    Installing the VoIP Intercom Configure the Intercom Parameters 2.1.3 Set up the Intercom 1. Click the Intercom Setup button to open the Intercom Setup page. See Figure 2-19. Figure 2-19. Intercom Setup Operations Guide 930242F CyberData Corporation...
  • Page 30 Intercom audio quality and volume. Click on this button to do an audio test. Generates a voice message for testing the Intercom audio quality and volume. Link to the Home page. Link to the Network Setup page. Operations Guide 930242F CyberData Corporation...
  • Page 31 Table 2-6. Intercom Setup Parameters (continued) Web Page Item Description Link to the SIP Setup page. Link to the Sensor Setup page. Link to the Upgrade Firmware page. 3. After changing the parameters, click Save Settings. Operations Guide 930242F CyberData Corporation...

  • Page 32: Configure The Sip Parameters

    Remote SIP Port* Enter the Remote SIP Port number (default 5060). Local SIP Port* Enter the Local SIP Port number (default 5060). SIP User ID* Enter the SIP User ID (up to 25 alphanumeric characters). Operations Guide 930242F CyberData Corporation...
  • Page 33 Link to the Intercom Setup page. Link to the Network Setup page. Link to the Upgrade Firmware page. Link to the Home page. 3. After changing the parameters, click Save Settings. Operations Guide 930242F CyberData Corporation...
  • Page 34 Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-21. SIP Setup Page Set to Point-to-Point Mode Board is set to not register with a SiP server Operations Guide 930242F CyberData Corporation...
  • Page 35 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930242F CyberData Corporation...

  • Page 36: Configure The Sensor Setup Parameters

    Note Calling a preset extension can be setup as a point-to-point call, but currently can't send delayed DTMF tones. Click Sensor Setup to open the Sensor Setup page (Figure 2-22). Figure 2-22. Sensor Setup Page Operations Guide 930242F CyberData Corporation...
  • Page 37 Link to the Intercom Setup page. Link to the Network Setup page. Link to the Upgrade Firmware page. Link to the Home page. 5. After changing the parameters, click Save Settings. Operations Guide 930242F CyberData Corporation...

  • Page 38: Upgrade The Firmware And Reboot The Intercom

    5. Log in to the Intercom home page as instructed in Section 2.1.1, "Log in to the Configuration Home Page". 6. Click the Upgrade Firmware button to open the Firmware Upgrade page. See Figure 2-23. Figure 2-23. Firmware Upgrade Page Operations Guide 930242F CyberData Corporation...
  • Page 39 Therefore, in the case of a firmware upgrade to version 3.3.0 or later, CyberData recommends that you go to the Intercom Setup page and make sure the following values are set properly.
  • Page 40 Installing the VoIP Intercom Upgrade the Firmware and Reboot the Intercom Table 2-9. Firmware Upgrade Parameters (continued) Web Page Item Description Link to the Home page. Click on this button to reboot the system. Operations Guide 930242F CyberData Corporation...

  • Page 41: Reboot The Intercom

    To reboot a Intercom, log in to the web page as instructed in Section 2.1.1, "Log in to the Configuration Home Page". 1. Click Upgrade Firmware to open the Firmware Upgrade page (Figure 2-24). Figure 2-24. Reboot System Section 2. Click Reboot. A normal restart will occur. Operations Guide 930242F CyberData Corporation...

  • Page 42: Appendix A Mounting The Intercom

    Table A-1. Drop Ceiling Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration Outlet Box Plugs Flush Mounting Plate 8-32 x 1/4" Flat Head Phillips Machine Screw 10-24 x 5/16" Pan Head Phillips Machine Screw Operations Guide 930242E CyberData Corporation...
  • Page 43 To mount the Intercom: 1. Plug the Ethernet cable into the Intercom Assembly (see Figure A-1). Section 2.1.5, "Network Connectivity, and Data Rate" explains how the Link and Status LEDs work. Figure A-1. Network Connector Prior to Installation Operations Guide 930242E CyberData Corporation...
  • Page 44 10-24 X 5/16" PAN HEAD PHILLIPS MACHINE SCREW to secure the Intercom. Figure A-1. VoIP Intercom Assembly 010935A VoIP Intercom, PoE Assembly 4 x Mounting Screw Face Plate PCB Assembly 2 Gang Box Operations Guide 930242E CyberData Corporation...
  • Page 45 Otherwise, use the outlet box plug to plug the exit hole. Figure A-2. Mounting the VoIP Intercom Assembly HOLE PLUG CONDUIT Figure A-3 shows the restrictions of the conduit going into the box. Figure A-3. Conduit Restrictions Not to Exceed 0.1" CONDUIT (1/2”) Operations Guide 930242E CyberData Corporation...
  • Page 46 Mount the Intercom Figure A-4 shows how to properly mount the VoIP Intercom. Figure A-4. Mounting Flush Mounting Plate (2 x) Flat Head Phillips Machine Screw (2 x) Mounting Screw Not Provided Operations Guide 930242E CyberData Corporation...

  • Page 47: Appendix B Setting Up A Tftp Server

    You can find several options online for setting up a Solarwinds server. This example explains how to use the Solarwinds freeware TFTP server, which you can download from the VoIP Intercom product page at: http://www.cyberdata.net/support/voip/index.html Operations Guide 930242E CyberData Corporation...

  • Page 48: Appendix C Troubleshooting/Technical Support

    Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:...

  • Page 49: Warranty

    CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

  • Page 50: Index

    Web interface 18 factory default settings 17 configuration home page 19 firmware CyberData contact information, corporate, sales, tech upgrading an older version of the intercom firmware support, service 42 to version 3.3.0 33 where to download the latest firmware 33...
  • Page 51 SIP port 26 product features 4 local SiP port 26 product specifications 5 log in address 19 supported protocols 5 supported SiP servers 5 typical system installation 2 product specifications 5 protocols supported 5 Operations Guide 930242E CyberData Corporation...
  • Page 52 15 SiP servers supported 5 yellow link light 14 SiP user ID 26 solarwinds 41 speaker output 5 speaker volume 20 static IP addressing 21 status LED 37 subnet mask 18, 21 supported protocols 5 Operations Guide 930242E CyberData Corporation...

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