1. Manuals
  2. Brands
  3. CyberData Manuals
  4. Intercom System
  5. 011211x
  6. Operation manual

CyberData 011211x Operation Manual

Voip v3 indoor intercom
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
The IP Endpoint Company
VoIP V3 Indoor Intercom
Operations Guide
Part #011211*, RAL 9003, Signal White Color
*Replaces #011111
Document Part #930500I
for Firmware Version 8.0.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 011211x and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for CyberData 011211x

Summary of Contents for CyberData 011211x

  • Page 1 The IP Endpoint Company  VoIP V3 Indoor Intercom Operations Guide Part #011211*, RAL 9003, Signal White Color *Replaces #011111 Document Part #930500I for Firmware Version 8.0.0 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
  • Page 3 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930500I Operations Guide...

  • Page 4: Important Safety Instructions

    To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Warning The PoE connector is intended for intra-building connections only and does not route to the outside plant. GENERAL ALERT CyberData Corporation 930500I Operations Guide...
  • Page 5 Revision 930500I, which was released on April 17, 2014 and corresponds to firmware version 8.0.0, has the following changes: • Updates Section 2.3.4, "Link and Activity LEDs" • Updates Section 2.4.3, "Log in to the Configuration Home Page" • Updates Section C.4, "Warranty" Operations Guide 930500I CyberData Corporation...

  • Page 6: Table Of Contents

    A.5 Wall Cutout Dimensions ......................65 A.6 PCB Dimensions ........................66 Appendix B Setting up a TFTP Server B.1 Set up a TFTP Server ......................67 B.1.1 In a LINUX Environment ....................67 B.1.2 In a Windows Environment ..................67 Operations Guide 930500I CyberData Corporation...
  • Page 7 C.4.1 Warranty & RMA Returns within the United States ............70 C.4.2 Warranty & RMA Returns outside of the United States ..........71 C.4.3 Spare in the Air Policy ....................71 C.4.4 Return and Restocking Policy ..................71 C.4.5 Warranty and RMA Returns Page ................71 Index Operations Guide 930500I CyberData Corporation...

  • Page 8: Chapter 1 Product Overview

    To identify the VoIP V3 Indoor Intercom, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 011211. Figure 1-1. Model Number Label WWW.CYBERDATA.NET VoIP V3 INTERCOM, PoE, INDOOR ON- LY,RAL 9003,RoHS COMPLIANT 011211A / 021078C 211000001 Model number Operations Guide 930500I CyberData Corporation...

  • Page 9: Typical System Installation

    To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Warning The PoE connector is intended for intra-building connections only and does not route to the outside plant. GENERAL ALERT Operations Guide 930500I CyberData Corporation...

  • Page 10: Product Features

    1.3 Product Features The VoIP V3 Indoor Intercom has the following features: • Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters are entered statically into the CyberData product's internal webpage. • SIP compliant • Dual speeds of 10 Mbps and 100 Mbps •...

  • Page 11: Supported Protocols

    • Packet Time 20 ms • Audio Encodings PCMU (G.711 mu-law) PCMA (G.711 A-law) 1.5 Supported SIP Servers The following link contains information on how to configure the Intercom for the supported SIP servers: http://www.cyberdata.net/support/voip/server.html Operations Guide 930500I CyberData Corporation...

  • Page 12: Product Specifications

    Dimensions 5.118” x 5.118” x 2.25” (H x W x D) Weight 0.71 lbs./shipping weight of 1.1 lbs. (0.32 kg/shipping weight of 0.5 kg) Part Number 011211 a.This number replaces the 011111 number. Figure 1-3. Operations Guide 930500I CyberData Corporation...

  • Page 13: Chapter 2 Installing The Voip V3 Indoor Intercom

    2 Installing the VoIP V3 Indoor Intercom 2.1 Parts List Table 2-1 illustrates the VoIP V3 Indoor Intercom parts. Table 2-1. Parts List Quantity Part Name Illustration Intercom Assembly Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide 930500I CyberData Corporation...

  • Page 14: Intercom Components

    2.2 Intercom Components Figure 2-1 shows the components of the Intercom. Figure 2-1. Intercom Components Speaker Call Button Section 2.2.1, "Call Button for  and the Call Button LED" information about the functionality of the Call Button. Operations Guide 930500I CyberData Corporation...

  • Page 15: Call Button And The Call Button Led

    The Call Button LED will still blink during initialization and calls. • The Call Button LED flashes briefly at the beginning of RTFM mode. Figure 2-2. Call Button and Call Button LED Call Button and Call Button LED Operations Guide 930500I CyberData Corporation...

  • Page 16: Intercom Setup

    *Contacts 1 and 2 on the J3 terminal block are only for powering the Intercom from a non-PoE 12 VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the Intercom and void the product warranty. Operations Guide 930500I CyberData Corporation...

  • Page 17: Connecting The Intercom To The Auxiliary Relay

    DTMF tones generated from the phone being called. The DTMF tones are selectable from the web interface as well. Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833 DTMF generation. Operations Guide 930500I CyberData Corporation...
  • Page 18 Figure 2-4. Auxiliary Relay Wiring Diagram Example of External Relay (not supplied) High PIV UltraFast Solid State Controlled Device Switching Diode Such As Mechanical Electric Door Strike Relay Strobe Light Output Contacts AC or DC rated Intercom PCB Depending Upon Controlled Device Requirements AC or DC...

  • Page 19: Identifying The Voip Intercom Connectors

    See the following Figures and Tables to identify the connectors and functions. Figure 2-5. Connector Locations Table 2-2. Connector Functions Connector Function Call Button. LED Interface Microphone Interface Speaker Interface Proximity Sensor Interface - N/A Operations Guide 930500I CyberData Corporation...
  • Page 20 Table 2-3. Connector Functions Connector Function PoE Network Connection (RJ-45 ethernet) Terminal Block (see Figure 2-3) Factory Only—Console Port Factory Only—JTAG Factory Only—Reset Factory Only—Watch Dog Factory Only—Boot Mode JP10 Disables the intrusion sensor when installed. Operations Guide 930500I CyberData Corporation...

  • Page 21: Link And Activity Leds

    Link LED above the Ethernet port (Figure 2-7) indicates that the network connection has been established. • The square, YELLOW Activity LED (see Figure 2-7) blinks when there is network activity. Figure 2-7. Network LEDs Link Activit Operations Guide 930500I CyberData Corporation...

  • Page 22: Rtfm Button

    10.10.10.10 if a DHCP server is not present). Note Pressing and holding the RTFM button for longer than five seconds will restore the device to the factory default settings. Figure 2-9. RTFM Button (SW1) Operations Guide 930500I CyberData Corporation...

  • Page 23: Adjust The Volume

    The device will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Figure 2-10. RTFM Button 2.3.6 Adjust the Volume You can adjust the volume through the Speaker Volume setting on the Device Configuration Page. Operations Guide 930500I CyberData Corporation...

  • Page 24: Configure The Intercom Parameters

    Table 2-4. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930500I CyberData Corporation...

  • Page 25: Intercom Web

    Link to the Sensor Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. Operations Guide 930500I CyberData Corporation...

  • Page 26: Log In To The Configuration Home Page

    Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.   CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/support/voip/discovery.html...
  • Page 27 Installing the VoIP V3 Indoor Intercom Log in to the Configuration Home Page Figure 2-11. Home Page Operations Guide 930500I CyberData Corporation...
  • Page 28 Press the Export Configuration button to download the current board configuration. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930500I CyberData Corporation...

  • Page 29: Configure The Device

    Installing the VoIP V3 Indoor Intercom Configure the Device 2.4.4 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2- Figure 2-12. Device Configuration Page Operations Guide 930500I CyberData Corporation...
  • Page 30 Intercom speaker until someone presses the button. Button Lit When Idle When selected, the Call Button remains lit when idle. Play Ringback Tone When selected, you will hear a ringback tone while making a call. Operations Guide 930500I CyberData Corporation...
  • Page 31 3. The device will play back the recorded audio. Click on the Test Relay button to do a relay test. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930500I CyberData Corporation...

  • Page 32: Configure The Network Parameters

    Installing the VoIP V3 Indoor Intercom Configure the Network Parameters 2.4.5 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-13). Figure 2-13. Network Configuration Page Operations Guide 930500I CyberData Corporation...
  • Page 33 Intercom if appropriate. 4. Connect the Intercom to the target network. 5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom. Operations Guide 930500I CyberData Corporation...

  • Page 34: Configure The Sip Parameters

    Configure the SIP Parameters 2.4.6 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-14). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 2-14. SIP Configuration Page Operations Guide 930500I CyberData Corporation...
  • Page 35 Type the Outbound Proxy Port number (8 character limit). Register with a SIP Server Check this box to enable SIP Registration. For information about Point-to-Point Configuration, see Section 2.4.6.2, "Point-to-Point Configuration". Re-registration Interval (in seconds) Type the SIP Registration lease time (in seconds) Operations Guide 930500I CyberData Corporation...
  • Page 36 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 64. Operations Guide 930500I CyberData Corporation...
  • Page 37 Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-15. SIP Configuration Page Set to Point-to-Point Mode Intercom is set to NOT register with a SiP server Operations Guide 930500I CyberData Corporation...
  • Page 38 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930500I CyberData Corporation...

  • Page 39: Configure The Nightringer Parameters

    Nightringer requires SIP Registration. Nightringer cannot be used in peer to peer mode. GENERAL ALERT 1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-16. Figure 2-16. Nightringer Configuration Setup Operations Guide 930500I CyberData Corporation...
  • Page 40 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click on the Save button. Operations Guide 930500I CyberData Corporation...

  • Page 41: Configure The Sensor Configuration Parameters

    Loop an audio file out of the Intercom speaker until the sensor is deactivated • Call a preset extension and play a pre-recorded audio file (once) Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930500I CyberData Corporation...
  • Page 42 Installing the VoIP V3 Indoor Intercom Configure the Sensor Configuration Parameters 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-17). Figure 2-17. Sensor Configuration Page Operations Guide 930500I CyberData Corporation...
  • Page 43 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930500I CyberData Corporation...

  • Page 44: Configure The Multicast Parameters

    The Multicast Configuration page allows the Intercom to join up to 10 paging zones for receiving ulaw/alaw encoded RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many devices can be in a given paging zone.
  • Page 45 SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all prioritized. Ringtones and Ringtones all play at the same priority level. This means that it is possible to have a nightring tone Nightringtones and a normal ringtone playing at the same time. Operations Guide 930500I CyberData Corporation...

  • Page 46: Configure The Audio Configuration Parameters

    The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-19). Figure 2-19. Audio Configuration Page Operations Guide 930500I CyberData Corporation...
  • Page 47 Installing the VoIP V3 Indoor Intercom Configure the Audio Configuration Parameters Figure 2-20. Audio Configuration Page (continued) 2. On the Audio Configuration page, enter values for the parameters indicated in Table 2-15. Operations Guide 930500I CyberData Corporation...
  • Page 48 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Page tone Corresponds to a simple tone used for beep on initialization and beep on page (24 character limit).
  • Page 49 RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-21 through Figure 2-23. Figure 2-21. Audacity 1 Figure 2-22. Audacity 2 Operations Guide 930500I CyberData Corporation...
  • Page 50 Configure the Audio Configuration Parameters When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-23. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930500I CyberData Corporation...

  • Page 51: Configure The Event Parameters

    Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-24. Event Configuration Page Table 2-16 shows the web page items on the Event Configuration page. Operations Guide 930500I CyberData Corporation...
  • Page 52 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. Operations Guide 930500I CyberData Corporation...
  • Page 53 Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 54 Installing the VoIP V3 Indoor Intercom Configure the Event Parameters User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?>...
  • Page 55 Installing the VoIP V3 Indoor Intercom Configure the Event Parameters User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?>...

  • Page 56: Configure The Autoprovisioning Parameters

    Installing the VoIP V3 Indoor Intercom Configure the Autoprovisioning Parameters 2.4.12 Configure the Autoprovisioning Parameters 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.  Figure 2-25. Figure 2-25. Autoprovisioning Configuration Page Operations Guide 930500I CyberData Corporation...
  • Page 57 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930500I CyberData Corporation...
  • Page 58 The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.
  • Page 59 3. The board downloads and writes the firmware file again. CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
  • Page 60 Delete button on the Audio Configuration page which will restore the default audio file. You can also change the autoprovisioning file with the word default set as the file name. Operations Guide 930500I CyberData Corporation...

  • Page 61: Upgrade The Firmware And Reboot The Intercom

    3. Log in to the Intercom home page as instructed in Section 2.4.3, "Log in to the Configuration Home Page". 4. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-26. Operations Guide 930500I CyberData Corporation...
  • Page 62 Shows the current firmware version. Use the Browse button to navigate to the location of the Intercom firmware file that you want to upload. Click on the Submit button to automatically upload the selected firmware and reboot the system. Operations Guide 930500I CyberData Corporation...

  • Page 63: Reboot The Intercom

    To reboot a Intercom, log in to the web page as instructed in Section 2.4.3, "Log in to the Configuration Home Page". 1. Click Reboot (Figure 2-27). A normal restart will occur. Figure 2-27. Reboot System Section Reboot Operations Guide 930500I CyberData Corporation...

  • Page 64: Command Interface

    Play the "2" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_2=yes" Play the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_3=yes" Operations Guide 930500I CyberData Corporation...
  • Page 65 Play the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_intrusionsensortriggered=yes" Play the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_doorajar=yes" Operations Guide 930500I CyberData Corporation...
  • Page 66 Delete the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_rebooting=yes" Delete the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_restoringdefault=yes" Operations Guide 930500I CyberData Corporation...
  • Page 67 --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data "intrusiontest=yes" a.Type and enter all of each http POST command on one line. b. Must be in point-to-point mode see Section 2.4.6.2, "Point-to-Point Configuration" Operations Guide 930500I CyberData Corporation...

  • Page 68: Appendix A Mounting The Indoor Intercom

    Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration Sheet Metal Screw Plastic Ribbed Anchor Table A-2. Gang Box Mounting Components Quantity Part Name Illustration #6-32 FlatHead Countersunk Machine Screw Operations Guide 930500I CyberData Corporation...

  • Page 69: Cable Connections

    A.2 Cable Connections Figure A-1 shows how to properly connect the VoIP Intercom. Figure A-1. Cable Connections PCBA 021078D PCBA Mounting Screws Push-Button to J2 Back Plate Speaker to J7 Microphone to J6 Mounting Screws Operations Guide 930500I CyberData Corporation...

  • Page 70: Wall Mounting Option

    (4 Places) on Wall Backplate Cable Slots Pick One of Four Mounting Hole Closed for Ground Wire Connection Wall Cutout Cable Entr Slot Network Cable & Ground Wire (Not Provided) 121001A Screw Accessor Kit Mounting Screw (3x) Operations Guide 930500I CyberData Corporation...

  • Page 71: Gang Box Option

    Two Gang Box Entr Slot Ground Wire (Not Provided) Ground Wire Connect to Mounting An Available Mounting Hole Screw (3x) 121002B Screw Accessor Kit Two Gang Box use four Single Gang Box use two Operations Guide 930500I CyberData Corporation...

  • Page 72: Wall Cutout Dimensions

    Figure A-4. Maximum Recommended Wall Cutout Dimensions 0.25 [6.4] Top Cable Entr Opening 0.25 [6.4] Wall Cutout 0.25 [6.4] 0.25 [6.4] Top Cable Entr Closed Di ensions are in Inches [Milli eter] Operations Guide 930500I CyberData Corporation...

  • Page 73: Pcb Dimensions

    A.6 PCB Dimensions Figure A-5 shows the PCB dimensions and the intrusion sensor range. Figure A-5. PCB Dimensions and Intrusion Sensor Range 1.169 [29.70] Effective Range for Intrusion Sensor to Function fro 3 to 14 ø0.138 [ø3.51] 0.551 [14.00] Fits #6-32 Machine Screw 0.118 [3.00] 0.063 [1.60] (4 Places)

  • Page 74: Appendix B Setting Up A Tftp Server

    1. Install and start the software. 2. Select File Configure Security tab Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 930500I CyberData Corporation...

  • Page 75: Appendix C Troubleshooting/Technical Support

    Select the support page for your product to see a list of frequently asked questions for the CyberData product: C.2 Documentation The documentation for this product is released in an English language version only.  You can download PDF copies of CyberData product documentation from the VoIP V3 Indoor Intercom product page at: http://www.cyberdata.net/products/voip/digitalanalog/intercomindoorv3/docs.html Operations Guide...

  • Page 76: Contact Information

    3 Justin Court  Monterey, CA 93940  Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html Operations Guide...

  • Page 77: Warranty

    If an End of Life device cannot be repaired, a replacement of a current version of the device may be offered at MSRP. Products shipped to CyberData, both within and out of warranty, are shipped at the expense of the customer. CyberData will pay return shipping charges for repaired products.

  • Page 78: Warranty & Rma Returns Outside Of The United States

    C.4.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...

  • Page 79: Index

    IP address 15 configurable parameters 23 audio configuration 39 contact information 69 night ring tone parameter 41 contact information for CyberData 69 audio configuration page 39 Current Network Settings 26 audio encodings 4 current network settings 26...
  • Page 80 50 mounting green link light 14 gang box mounting 64 gang box option 64 maximum recommended wall cutout dimensions 65 wall cutout dimensions 65 wall mounting 63 home page 19 wall mounting components 61 Operations Guide 930500I CyberData Corporation...
  • Page 81 SIP server lease 28 configuring 17 user ID, SIP 28 mounting 61 SIP registration 28 parts list 6 SIP remote SIP port 28 product features 3 SIP server 28 product overview password for login 28 product features 3 Operations Guide 930500I CyberData Corporation...
  • Page 82 63 warranty 70 warranty & RMA returns outside of the United States 71 warranty and RMA returns page 71 warranty policy at CyberData 70 web access password 17 web access username 17 web configuration log in address 19...

Table of Contents