CyberData 010935F Operation Manual
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CyberData 010935F Operation Manual

Voip intercom
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VoIP Intercom
Operations Guide
Part #010935F
Document Part #930242L
for Firmware Version 6.0.1
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601

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  • Page 1 VoIP Intercom Operations Guide Part #010935F Document Part #930242L for Firmware Version 6.0.1 CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
  • Page 3 Section 4.1.6.2, "Restore the Factory Default Settings". • Updates Section 4.1.4.2, "Call Button LED Function". • Updates Figure 4-5, "Call Button and Call Button LED". • Adds Figure 4-10, "Call Button and Call Button LED". Operations Guide 930242L CyberData Corporation...

  • Page 4: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930242L Operations Guide...
  • Page 5 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930242L Operations Guide...

  • Page 6: Table Of Contents

    7.4.2 Warranty & RMA Returns Outside of the United States ............. 70 7.4.3 Spare in the Air Policy ......................71 7.4.4 Return and Restocking Policy ....................71 7.4.5 Warranty and RMA Returns Page ..................71 Index Operations Guide 930242L CyberData Corporation...

  • Page 7: Chapter 3 Product Overview

    To identify the VoIP Intercom, look for a model number label similar to the one shown in Figure 3-1. The model number on the label should be 010935. Figure 3-1. Model Number Label WWW.CYBERDATA.NET VoIP INTERCOM, PoE WITH INTRUSION DETECTION 010935F / 021043A 035000001 Model number Operations Guide 930242L CyberData Corporation...

  • Page 8: Typical System Installation

    Figure 3-3. Typical Installation—Mass Notification Generic PoE Hub Strobe Speaker Loudspeaker IP Phone IP PBX Server Light Amplifier Figure 3-4. Typical Installation—Emergency Phone Generic PoE Hub VoIP Intercom IP Phone IP Phone IP PBX Server IP Phone Operations Guide 930242L CyberData Corporation...
  • Page 9 Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930242L CyberData Corporation...

  • Page 10: Product Features

    One dry contact relay for auxiliary control ● Autoprovisioning ● Configurable audio files ● Night Ringer ● Three year warranty ● Peer-to-peer capable ● Door closure and tamper alert signal ● Optional Torx screws with driver kit Operations Guide 930242L CyberData Corporation...

  • Page 11: Supported Protocols

    802.3af compliant or 5V at 1000 mA Protocol Part Number 010935D Dimensions 5” x 5” x 2.5” Weight 1.6 lbs./shipping weight of 2.2 lbs. Auxiliary Relay (0.7 kg/shipping weight of 1.0kg) 2 A at 30 VDC Operations Guide 930242L CyberData Corporation...

  • Page 12: Dimensions

    Product Overview How to Identify This Product 3.7 Dimensions Figure 3-5. Dimensions—Size of Unit With Case 5.00 [127.0] 2.36 [60.0] 4.64 [117.8] WALL CUTOUT DIMENSIONS ARE IN INCHES [MILLIMETER] Operations Guide 930242L CyberData Corporation...
  • Page 13 Product Overview How to Identify This Product Figure 3-6. Dimensions—Size of Unit Without Gang Box 5.000 [127.0] 1.985 [50.4] DIMENSIONS ARE IN INCHES [MILLIMETER] 4.200 [106.7] Operations Guide 930242L CyberData Corporation...

  • Page 14: Chapter 4 Installing The Voip Intercom

    4 Installing the VoIP Intercom 4.1 Parts List Table 4-1 illustrates the SiP VoIP and PoE Speaker parts. Table 4-1. Parts List Quantity Part Name Illustration Intercom Assembly Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide 930242L CyberData Corporation...

  • Page 15: Intercom Setup

    3 = Normally Open Common 4 = Normally Open Contact 4 = Normally Open Contact 5 = Door Sense Input 5 = Door Sense Input 6 = Door Sense Ground Reference 6 = Door Sense Ground Reference Operations Guide 930242L CyberData Corporation...

  • Page 16: Connecting A Device To The Auxiliary Relay

    Electric Door Strike Relay Strobe Light Output Contacts VoIP Intercom AC or DC rated Depending Upon Controlled Device Requirements AC or DC Power Source POWER SUPPLY MAX. 30 VDC @ 1A Auxiliary Relay Wiring Contacts Operations Guide 930242L CyberData Corporation...

  • Page 17: Identifying The Voip Intercom Connectors

    4.1.3 Identifying the VoIP Intercom Connectors See the following Figures and Tables to identify the connectors and functions. Figure 4-3. J2, J5, and J6 Connector Locations Table 4-2. Connector Functions Connector Function Call Button. LED Interface Microphone Interface Speaker Interface Operations Guide 930242L CyberData Corporation...
  • Page 18 Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only JP10 Disables the intrusion sensor when installed. RTFM (see Section 4.1.6, "RTFM Switch") Operations Guide 930242L CyberData Corporation...

  • Page 19: Call Button And The Call Button Led

    The Call Button LED will still blink during initialization and calls. • The Call Button LED flashes briefly at the beginning of RTFM mode. Figure 4-5. Call Button and Call Button LED Call button and Call Button LED Operations Guide 930242L CyberData Corporation...

  • Page 20: Network Connectivity, And Data Rate

    4-7). The Link light changes color to confirm the auto-negotiated baud rate: • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. Figure 4-6. Network Connector Prior to Installation Ethernet Link Activity Operations Guide 930242L CyberData Corporation...
  • Page 21 Installing the VoIP Intercom Intercom Setup 4.1.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 4-7. Network Connector Operations Guide 930242L CyberData Corporation...

  • Page 22: Rtfm Switch

    The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Note Pressing and holding the RTFM switch for longer than five seconds will restore the speaker to the factory default settings. Operations Guide 930242L CyberData Corporation...

  • Page 23: Restore The Factory Default Settings

    Intercom will automatically restart. 7. After the Intercom has rebooted, remove the jumper from JP11. 8. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1. Operations Guide 930242L CyberData Corporation...
  • Page 24 Installing the VoIP Intercom Intercom Setup Figure 4-9. RTFM Switch (SW1) Figure 4-10. Call Button and Call Button LED Call button and Call Button LED Operations Guide 930242L CyberData Corporation...

  • Page 25: Adjust The Volume

    Table 4-4. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930242L CyberData Corporation...

  • Page 26: Intercom Web

    Link to the Sensor Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. Operations Guide 930242L CyberData Corporation...

  • Page 27: Log In To The Configuration Home Page

    Make sure that the PC is on the same IP network as the Intercom. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
  • Page 28 Intercom Setup 2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (Figure 4-11): Web Access Username: admin Web Access Password: admin Figure 4-11. Home Page Operations Guide 930242L CyberData Corporation...
  • Page 29 Shows the current status of the Nightringer mode. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930242L CyberData Corporation...

  • Page 30: Configure The Device

    Installing the VoIP Intercom Intercom Setup 4.2.3 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 4-12. Figure 4-12. Device Configuration Page Operations Guide 930242L CyberData Corporation...
  • Page 31 Intercom speaker until someone presses the button. Button Lit When Idle When selected, the Call Button remains lit when idle. Play Ringback Tone When selected, you will hear a ringback tone while making a call. Operations Guide 930242L CyberData Corporation...
  • Page 32 2. The device will beep (indicating the end of recording). 3. The device will play back the recorded audio. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930242L CyberData Corporation...

  • Page 33: Configure The Network Parameters

    . If you select DHCP, go to Step Network Settings IP Address Enter the Static IP address. Subnet Mask Enter the Subnet Mask address. Default Gateway Enter the Default Gateway address. Operations Guide 930242L CyberData Corporation...
  • Page 34 Intercom if appropriate. 4. Connect the Intercom to the target network. 5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom. Operations Guide 930242L CyberData Corporation...

  • Page 35: Configure The Sip Parameters

    Intercom Setup 4.2.5 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 4-14). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 4-14. SIP Configuration Page Operations Guide 930242L CyberData Corporation...
  • Page 36 Strings and DTMF Tones (using rfc2833)". Extension ID Type the desired Extension ID (64 character limit). Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Operations Guide 930242L CyberData Corporation...
  • Page 37 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 The maximum number of total characters in the dial-out field is 64. Note Operations Guide 930242L CyberData Corporation...
  • Page 38 Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 4-15. SIP Configuration Page Set to Point-to-Point Mode Intercom is set to NOT register with a SiP server Operations Guide 930242L CyberData Corporation...
  • Page 39 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930242L CyberData Corporation...

  • Page 40: Configure The Nightringer Parameters

    The Nightringer is designed to be used in buildings where calls made after hours are directed to a ring group. 1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 4-16. Figure 4-16. Nightringer Configuration Setup Operations Guide 930242L CyberData Corporation...
  • Page 41 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click on the Save button. Operations Guide 930242L CyberData Corporation...

  • Page 42: Configure The Sensor Configuration Parameters

    • Loop an audio file out of the Intercom speaker until the sensor is deactivated • Call a preset extension and play a pre-recorded audio file (once) Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930242L CyberData Corporation...
  • Page 43 Installing the VoIP Intercom Intercom Setup 1. Click Sensor Config to open the Sensor Configuration page (Figure 4-17). Figure 4-17. Sensor Configuration Page Operations Guide 930242L CyberData Corporation...
  • Page 44 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930242L CyberData Corporation...

  • Page 45: Configure The Multicast Parameters

    The Multicast Configuration page allows the Intercom to join up to 10 paging zones for receiving ulaw/alaw encoded RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many speakers can be in a given paging zone.
  • Page 46 Installing the VoIP Intercom Intercom Setup 1. Click on the Multicast Configuration button to open the Multicast Configuration page. See Figure 4-18. Figure 4-18. Multicast Configuration Page Operations Guide 930242L CyberData Corporation...
  • Page 47 SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all Note prioritized. Ringtones and Ringtones all play at the same priority level. This means that it is possible to have a nightring tone Nightringtones and a normal ringtone playing at the same time. Operations Guide 930242L CyberData Corporation...

  • Page 48: Configure The Audio Configuration Parameters

    The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 4-19). Figure 4-19. Audio Configuration Page Operations Guide 930242L CyberData Corporation...
  • Page 49 Installing the VoIP Intercom Intercom Setup Figure 4-20. Audio Configuration Page (continued) Operations Guide 930242L CyberData Corporation...
  • Page 50 Installing the VoIP Intercom Intercom Setup Figure 4-21. Audio Configuration Page (continued) Operations Guide 930242L CyberData Corporation...
  • Page 51 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Pagetone Corresponds to a simple tone that is unused by default (24 character limit).
  • Page 52 Web Page Item Description The Save button will download a new user audio file to the board once you've selected the file by using the Browse button. The Save button will delete any pre-existing user-uploaded audio files. Operations Guide 930242L CyberData Corporation...
  • Page 53 RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 4-22 through Figure 4-24. Figure 4-22. Audacity 1 Figure 4-23. Audacity 2 Operations Guide 930242L CyberData Corporation...
  • Page 54 Intercom Setup When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 4-24. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930242L CyberData Corporation...

  • Page 55: Configure The Event Parameters

    Click the Event Config button to open the Event Configuration page (Figure 4-25). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 4-25. Event Configuration Page Operations Guide 930242L CyberData Corporation...
  • Page 56 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. Operations Guide 930242L CyberData Corporation...
  • Page 57 Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 58 Installing the VoIP Intercom Intercom Setup User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...
  • Page 59 Installing the VoIP Intercom Intercom Setup User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...

  • Page 60: Configure The Autoprovisioning Parameters

    Installing the VoIP Intercom Intercom Setup 4.2.11 Configure the Autoprovisioning Parameters 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page. Figure 4-26. Figure 4-26. Autoprovisioning Configuration Page Operations Guide 930242L CyberData Corporation...
  • Page 61 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930242L CyberData Corporation...
  • Page 62 The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.
  • Page 63 3. The board downloads and writes the firmware file again. CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
  • Page 64 You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name. Operations Guide 930242L CyberData Corporation...

  • Page 65: Upgrade The Firmware And Reboot The Intercom

    4.3 Upgrade the Firmware and Reboot the Intercom Note To guard against failed firmware upgrades, units shipped from CyberData with firmware version 5.1.2 and later feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature.
  • Page 66 Shows the current firmware version. Use the Browse button to navigate to the location of the Intercom firmware file that you want to upload. Click on the Submit button to automatically upload the selected firmware and reboot the system. Operations Guide 930242L CyberData Corporation...
  • Page 67 Installing the VoIP Intercom Intercom Setup Table 4-18. Firmware Upgrade Parameters Web Page Item Description Click on the Reboot button to reboot the system. Operations Guide 930242L CyberData Corporation...

  • Page 68: Reboot The Intercom

    Section 4.2.2, "Log in to the Configuration Home Page". 1. Click Update Firmware to open the Upgrade Firmware page (Figure 4-28). Figure 4-28. Reboot System Section Reboot 2. Click Reboot. A normal restart will occur. Operations Guide 930242L CyberData Corporation...

  • Page 69: Appendix 5 Mounting The Intercom

    Outlet Box Plugs Flush Mounting Plate 8-32 x 1/4" Flat Head Phillips Machine Screw 10-24 x 5/16" Pan Head Phillips Machine Screw Tamper-resistant Torx Bit (T-15H) #6-32 x 5/8-inch Torx Security Flat Head 82° Countersunk Machine Screw Operations Guide 930242L CyberData Corporation...
  • Page 70 1. Plug the Ethernet cable into the Intercom Assembly (see Figure 5-1). Section 4.1.5, "Network Connectivity, and Data Rate" explains how the Link and Status LEDs work. Figure 5-1. Network Connector Prior to Installation Ethernet Link Activity Operations Guide 930242L CyberData Corporation...
  • Page 71 10-24 X 5/16" PAN HEAD PHILLIPS MACHINE SCREW to secure the Intercom. Figure 5-2. VoIP Intercom Assembly 2 Gang Box Face Plate PCB Assembly Security Torx Screw (4x) (1) Tamper-resistant Torx Bit (T-15H) (Requires 1/4-inch Driver Torx Bit Socket) Operations Guide 930242L CyberData Corporation...
  • Page 72 Figure 5-3. Mounting the VoIP Intercom Assembly Apply good quality waterproof sealant to all threads. HOLE PLUG CONDUIT Figure 5-4 shows the restrictions of the conduit going into the box. Figure 5-4. Conduit Restrictions Not to Exceed 0.1" CONDUIT (1/2”) Operations Guide 930242L CyberData Corporation...

  • Page 73: Flush Mounting

    Mount the Intercom Figure 5-5 shows how to properly mount the VoIP Intercom. Figure 5-5. Mounting Flush Mounting Plate (2x) Flat Head Phillips Machine Screw (2x) Mounting Screw (Not Provided) Operations Guide 930242L CyberData Corporation...

  • Page 74: Appendix 6 Setting Up A Tftp Server

    1. Install and start the software. 2. Select File Configure Security tab Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 930242L CyberData Corporation...

  • Page 75: Appendix 7 Troubleshooting/Technical Support

    Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:...

  • Page 76: Warranty

    2555 Garden Road Monterey, CA 93940 Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html 7.4 Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase.

  • Page 77: Spare In The Air Policy

    7.4.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...

  • Page 78: Index

    Web interface 19 configuration home page 22 configuration page configurable parameters 23, 25, 27 contact information 69 contact information for CyberData 69 AC voltages 3, 10 Current Network Settings 28 act light 15 current network settings 28 activate relay (door sensor) 38...
  • Page 79 LED 38 password play audio locally 38 for SIP server login 30 play audio remotely 38 login 22 IP address 19, 27, 28 restoring the default 19 IP addressing 27 play audio locally (door sensor) 38 Operations Guide 930242L CyberData Corporation...
  • Page 80 69 verifying sensor setup page 37 baud rate 14 sensor setup parameters 36 network activity 15 sensors 38 network connectivity 14 server address, SIP 30 service 69 setting up an intercom 9 settings, default 17 Operations Guide 930242L CyberData Corporation...
  • Page 81 & RMA returns outside of the United States 70 warranty & RMA returns within the United States 70 warranty and RMA returns page 71 warranty policy at CyberData 70 web access password 19 web access username 19 web configuration log in address 21...

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