Troubleshooting The Installation - Ubee DDW365 User Manual

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Primary Network screen. Refer to
The serial number can also be found on the device label. Refer to
the Device Label on page
 If using WPS, enter the WPS personal identification number (PIN). The WPS PIN
is a randomly-generated number found on the Wireless Primary Network screen.
Refer to
found on the device label. Refer to
 WPA-WPA2 TKIP+AES is the default encryption method.
3. Confirm connectivity by opening a Web browser and going to any Web site
(for example, http://www.wikipedia.org) or access the Web interface for the DDW365.
Note
The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to
User Interface on page
If you have wireless issues or questions, refer to
Wireless Network on page
2.3

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.
 None of the LEDs are on when I power on the DDW365.
 Check the connection between the power outlet and the power cord. Verify the
power outlet is energized and the power cord is connected to the power outlet.
 Check the connection between the power cord and the cable modem. Power off
the cable modem and wait for 5 seconds and power on the modem again. If the
problem still exists, there may be a hardware problem.
 The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit
where Ethernet cables are connected.
 Restart the computer so that it can re-establish a connection with the cable
modem.
 Check for a resource conflict (Windows users only):
1.
2.
 Verify that TCP/IP is the default protocol for your network interface card.
 Power cycle the cable modem by removing the power cord from the electrical
outlet and plugging it back in. Wait for the cable modem to re-establish
communications with your cable service provider.
 Check General Connectivity Issues:
Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014
Example pre-shared key: B7Y3R11000049
Using the Primary Network Option on page
16.
93.
Right-click My Computer on your desktop and choose Properties.
Choose the Device Manager tab and look for a yellow exclamation point or red
network interface card (NIC) in the Network Adapters field. If you see either one, you may
have an interrupt request (IRQ) conflict. Refer to the manufacturer's documentation or ask
your service provider for further assistance.
Using the Primary Network Option on page
10.
Understanding the Device Label on page
Deploying and Troubleshooting the
Troubleshooting the Installation
Understanding
77. The WPS PIN can also be
Using the Web
77.
10.
over the
X
15