Ubee DDW365 User Manual
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Ubee DDW365 User Manual

Wireless cable modem
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Ubee DDW365
Wireless Cable Modem
Firmware Version: 8.14.2009
Subscriber User Guide
Time Warner Cable
www.ubeeinteractive.com
8085 S. Chester Street, Suite 200
Englewood, CO 80112
1.888.390.8233
Sales (email): amsales@ubeeinteractive.com
Support (email): amsupport@ubeeinteractive.com
October 2013

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  • Page 1 Ubee DDW365 Wireless Cable Modem Firmware Version: 8.14.2009 Subscriber User Guide Time Warner Cable www.ubeeinteractive.com 8085 S. Chester Street, Suite 200 Englewood, CO 80112 1.888.390.8233 Sales (email): amsales@ubeeinteractive.com Support (email): amsupport@ubeeinteractive.com October 2013...
  • Page 2 Ubee Interactive continuously improves its products and reserves the right to make changes to the product described in this document without notice. Ubee Interactive does not assume any liability that may occur due to the use of the product described in this document.

  • Page 3: Table Of Contents

    2.1 Setting Up and Connecting the DDW365 ........
  • Page 4 6.2 Using the IP Filtering Option ..........39 6.3 Using the MAC Filtering Option .

  • Page 5: Introduction

    Introduction Welcome to the Ubee family of data networking products. This guide is specific to the DDW365 Wireless Cable Modem for subscribers of Time Warner Cable services. This document serves the following purposes:  Provides instructions on how to install, connect and operate the device.

  • Page 6: Understanding Safety And Regulatory Information

    (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 7: Understanding Connections And Applications

    The package for the DDW365 contains the following items: Item Description 1 - RJ45 Cable (Ethernet) Length ~ 6.0 ft RoHS & UL compliant Sample image, actual appearance subject to change. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 8: Understanding The Device Panels, Connections And Leds

    The following images represent the device front and rear panels. Connection descriptions are provided in section 1.5.2., and LED descriptions are provided in section 1.5.3. Front Panel Rear Panel Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 9: Understanding Led Behavior

    On – Locked to US and DS channels and registered OK. Flashes – When a firmware upgrade is in progress, and POWER LED and ONLINE LEDs are ON solid. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 10: Understanding Specifications, Standards, And Firmware

    WiFi client attaches successfully, the LED remains On for 5 minutes, then turns Off. REAR PANEL Color Description – An Ethernet device is connected to the DDW365 at 1000 Mbps speeds (Gigabit ETH1 Green/ On Green Ethernet). ETH2 Orange –...
  • Page 11  SNMP support  TR-069 capable Physical and Environmental  Dimensions: 220mm, 8.625” (W) x 220mm, 8.625” (H) x 42mm, 1.625” (D)  Weight: 825g (1.8 lbs.) (Contains internal PSU) Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 12: Understanding Default Values And Logins

     WPA Pre-shared Key = Unique key for each device. Also called the network key. The pre-shared key for the DDW365 is “DDW365” plus the last 6 characters (3 octets) of the modem’s MAC address, with letters entered in UPPER case. Refer Using the Primary Network Option on page 66 for more information.

  • Page 13: Installing The Ddw365

    To set up the device: 1. Remove the contents from the device packaging. 2. Place the DDW365 in a central location to connect to other devices, such as PCs or gaming consoles.  Place the DDW365 and wireless clients in open areas far away from transformers, heavy-duty motors, microwave ovens, refrigerators, fluorescent lights, and other manufacturing equipment.

  • Page 14: 2.2Connecting Devices To The Network

     For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher. 4. Connect the power cable included in the product package to the back of the DDW365 and plug the other end into the power outlet.
  • Page 15 2.2.2 Connecting a Wireless Device Use the following steps to connect a wireless device to the DDW365 (for example, a laptop computer). Default values are shown in the steps below. Some regions may change default values using the DDW365 or XML configuration file.

  • Page 16: Troubleshooting The Installation

    DDW365 and wait for 5 seconds and power it on the again. If the problem still exists, there may be a hardware problem.  The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the DDW365 are not lit where Ethernet cables are connected.

  • Page 17: Using The Web User Interface

    Using the Web User Interface The Web user interface (UI) for the DDW365 is easy to use and allows you to view and configure settings for your device. You can validate the installation by accessing the Web user interface on the device.

  • Page 18: Logging Out Of The Web Interface

    Log out when finished using the Web user interface. Steps To log out of the user interface: 1. Click Logout from the main menu. The logout screen is displayed. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 19 Logging Out of the Web Interface 2. To begin a new user interface session, click Back to Login. The Cable Modem Information screen is displayed. Click Login to access the login screen. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 20: Understanding The Status Menu

    The Software option displays the device’s internal software and hardware configuration. Steps To view software information: 1. Click Status from the main menu. 2. Click Software from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 21: Using The Software Option

    Defines if network access is enabled. When enabled, the Network Access user is allowed to access the network. Displays the IP address for the cable modem. Cable Modem IP Address Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 22: Using The Connection Option

    (upstream channels). Steps To view connection information: 1. Click Status from the main menu. 2. Click Connection from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 23 Displays connection status and if the DDW365 is operational. Connectivity State Displays the status on boot up and if the device is operational. Boot State Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 24: Using The Account Option

    Displays the time the device has been active. Duration Displays when the cable modem’s certificate expires. Expires Using the Account Option Use the Account option to change the Admin password and the User username and passwords. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 25: Using The Diagnostics Option

    Use the Ping utility to test network connectivity between devices by sending a test message to a specific device. You can also confirm the size of data sent is the same as the size of data received. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 26 Defines the packet size (bytes of data) to send for the ping Ping Size operation. Default is 64. Defines the number of ping commands to send to the ping No. of Pings target. Default is 3 pings. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 27 3. Choose Traceroute from the Utility drop-down menu. 4. Enter new parameter values or accept the default values. 5. Click Start Test. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 28: Using The Client List Option

    Clear Results deletes previous test results in the Results table. Displays the results of the trace. Results Using the Client List Option The Client List screen displays computers and devices connected to the DDW365. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 29 Displays the method of how clients are connected to the Interface device (for example, Ethernet LAN, Wireless). Refreshes the client list. This may be useful when testing Refresh network connectivity between connecting clients and the DDW365. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 30: Using The User Default Option

    When you select Apply, you will be notified that the device has been reset. Click RELOAD. The Login screen will then appear. Applies the options selected on this screen. Apply Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 31: Understanding The Basic Menu

    Use the Setup option to configure common gateway parameters. Steps To configure setup options: 1. Click Basic from the main menu. 2. Click Setup from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 32 Label Description Defines the local IP address, which is the default gateway IP Address address for all wired LAN hosts that connect to the DDW365. Displays the LAN interface’s hardware address. MAC Address Interface/Prefix Indicates no interface or prefix has been specified.

  • Page 33: Using The Dhcp Option

    Steps To configure DHCP settings: 1. Click Basic from the main menu. 2. Click DHCP from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 34 This results in slow Web browsing until the device gets a new IP address via DHCP. Saves changes. Apply Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 35: Using The Ddns Option

    The host can then be contacted by other hosts on the Internet, even if its IP address changes. The DDNS service for the DDW365 is provided through a third-party and can be purchased from Dynamic Network Services Inc. at www.dynDNS.com.

  • Page 36: Using The Backup Option

    Displays if the DDNS service is enabled or disabled. Status Saves changes. Apply Using the Backup Option The Backup option lets you backup your gateway configuration or restore the DDW365 to a previously saved configuration. Steps To use the backup option: 1. Click Basic from the main menu.
  • Page 37 To restore the device to a previously saved configuration, click the Browse button. The File Upload dialog box appears and allows you to select the previously saved backup file. Highlight the file and click ‘Open’. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 38 You are then notified that the device has been reset. Click ‘RELOAD’. You are then presented with the login screen. Enter the Username and Password to return to the User Interface. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 39: Using The Time Option

    Time Zone Offset Greenwich Mean Time. For example: 8 hours means GMT +8, -1 hour means GMT -1. Saves changes. Apply Resets the screen to factory defaults when clicked. Reset Values Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 40: Understanding The Advanced Menu

    Understanding the Advanced Menu Advanced options provide settings to configure your DDW365, such as MAC filtering and port forwarding. Topics See the following topics:  Using the Options Option on page 36  Using the IP Filtering Option on page 39 ...

  • Page 41: Using The Options Option

    Remote management can be achieved by using SNMP, web/HTTP or telnet. Optimizes the bandwidth utilization compared with unicast Multicast Enable (especially video streaming applications). Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 42 When enabled, all wireless traffic sourced from the primary Primary Network Bridged SSID will be bridged. Allows the DDW365 to act as the “relay” device. Each PC that DNS Relay wants to access a URL does not have to send a DNS request to a DNS server on the Internet.

  • Page 43: Using The Ip Filtering Option

    Using the MAC Filtering Option on page Steps To filter IP addresses: 1. Make sure a PC is connected to the DDW365 and both devices are powered on and functioning. 2. Log in to the DDW365 Web user interface. Refer to...

  • Page 44: Using The Mac Filtering Option

    The MAC Filtering option allows you to filter MAC addresses to block Internet traffic from specific network devices on the LAN. MAC filtering establishes a list and any host on this list is not able to access the network through the DDW365. Steps To filter MAC addresses: 1.

  • Page 45: Using The Port Filtering Option

    Steps To configure port filters: 1. Click Advanced from the main menu. 2. Click Port Filtering from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 46 End Port Selects the protocol type. Options are UDP, TCP, or Both. Protocol Activates the rule and filters out all traffic on the specified Enabled ports. Saves changes. Apply Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 47: Using The Forwarding Option

    Using the Forwarding Option Using the Forwarding Option Forwarding tells the DDW365 to which computer on the local area network to send data. If your host systems or applications have communications issues with the Internet, you can use forwarding to resolve the following issues: ...
  • Page 48 1. Access the Web interface of the DDW365, see Accessing the Web User Interface Locally on page 2. Click Advanced from the main menu. 3. Click Forwarding from the left menu. 4. Click Create IPv4. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 49 Enabled Stops creating the forwarding rule and returns you to the Cancel previous Forwarding screen. Saves changes. Apply Shows a list of common applications and their ports. Port Map Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 50 4. Define ports used by the Xbox in the Local Start Port and Local End Port fields. Define the same ports used by the Xbox in the External Start Port and External End Port fields. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 51: Using The Port Triggers Option

    1. John requests a file from the Real Audio server (port 7070). Port 7070 is a “trigger” port and causes the device to record John’s computer IP address. The DDW365 associates John's computer IP address with the “target” port range of 6970-7170.
  • Page 52 2. The Real Audio server responds to a port number ranging between 6970-7170. 3. The DDW365 forwards the traffic to John’s computer IP address. 4. Only John can connect to the Real Audio server until the connection is closed or expires.

  • Page 53: Using The Pass Through Option

    To configure a pass through table: 1. Click Advanced from the main menu. 2. Click Pass Through from the left side menu. The pass through fields are explained following this screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 54: Using The Dmz Host Option

    Steps To set up a DMZ host: 1. Connect a PC to an Ethernet port on the DDW365. Make sure both devices are powered on and functioning. 2. Connect a Home Gateway (or other device you wish to be in the DMZ) to an Ethernet port on the DDW365.
  • Page 55 Internet from a PC connected to the Home Gateway. Label Description Defines the IP address of the host to be exposed. DMZ Address Saves changes. Apply Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 56: Understanding The Firewall Menu

    Understanding the Firewall Menu Use these instructions to configure the DDW365 firewall settings to control what types of traffic are allowed on your network. The firewall can block certain Web-oriented cookies, Java scripts, and pop-up windows. It is highly recommended the Firewall is left enabled at all times to protect against denial of service (DoS) attacks.

  • Page 57: Using The Local Log Option

    To define local log reporting: 1. Click Firewall from the main menu. 2. Click Local Log from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 58: Using The Remote Log Option

    To configure the firewall remote log: 1. Click Firewall the main menu. 2. Click Remote Log from the left side menu. The Remote Log fields are explained following this screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 59 Logs when the DDW365 is configured/modified by a user or Product Configuration Events administrator. Defines the IP address of the Syslog server. to SysLog server at 192.168.0. Saves changes. Apply Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 60: Understanding The Parental Control Menu

    Understanding the Parental Control Menu Parental Controls allow you to control Internet access for users on the DDW365 network. Parental Controls provides the following features:  Define user/password access.  Block specific Web sites and Web sites based on keywords.
  • Page 61 White List Access Only checkbox to force the DDW365 to execute the policy for the selected user. Selects a defined time access rule to apply to the selected Time Access Rule user. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 62: Using The Basic Option

    1. Click the Parental Control link from the top of the screen. 2. Click Basic from the left side of the screen. The Basic fields are explained following this screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 63 Add Keyword button and click Add Keyword. The keyword is added to the list. Removes a keyword from the keyword list. Select the keyword Remove Keyword from the list, and click Remove Keyword. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 64: Using The Tod Filter Option

    1. Click the Parental Control link from the top of the screen. 2. Click ToD Filter from the left side of the screen. The ToD Filter fields are explained following this screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 65: Using The Local Log Option

    Protocol: Select the protocol type. Options are UDP, TCP, or Both. Saves all changes when clicked. Apply Using the Local Log Option The Local Log option displays Parental Control event log reporting. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 66 Displays the user who triggered this event log. User Displays the source IP address of this event. Source To empty the displayed log entries, click Clear Log. Clear Log Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 67: Understanding The Wireless Menu

    Steps To configure wireless operations: 1. Click Wireless from the main menu. 2. Click Radio from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 68: Using The Wireless Radio Option

    20 MHz channel. The default is 20MHz. Only when using 40MHz Bandwidth should you choose the Sideband for Control Channel Lower or Upper 20MHz. (40MHz only) Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 69 To search for wireless access points: 1. Click Scan Wireless APs at the bottom of the Wireless Radio screen. Results are displayed in a new window. 2. Click Refresh to update the results. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 70: Using The Primary Network Option

    2. Click Primary Network from the left side menu. Field descriptions are listed below the screen example. This example shows the settings when the modem is in the 2.4GHz band. Wireless default values are discussed in Understanding Default Values and Logins on page Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 71 (SSID). Refer to Enabling a Closed Network on the Primary Network on page 70 to set up a closed network. Note: WPS must be disabled before Closed Network can be enabled. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 72 Allows the device to generate the best possible random Group Key Rotation Interval group key and update all the key-management capable stations periodically. This field is set to 0 by default. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 73 WPS Setup AP Defines the universal unique identifier (UUID) for this device. UUID Defines the Personal Identification Number for this device. Creates a new PIN for this device. Generate AP PIN Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 74: Using The Access Control Option

    Note: WPS must be disabled before Closed Network can be enabled. Using the Access Control Option Use the Access Control option to configure which clients can access your wireless network. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 75 Deny creates a list of wireless clients that you do not want to have access to your wireless network. Enter the MAC addresses of these clients in the MAC Addresses fields. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 76: Using The Wi-Fi Multimedia Option

    If a new traffic stream creates a data transmission demand that exceeds the current network capacity, the new traffic stream reduces the throughput of the other traffic streams. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 77 To configure the multimedia wireless option: 1. Click Wireless from the main menu. 2. Click WMM (Wi-Fi Multimedia) from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 78 AC_BK – Background, high throughput. Bulk data that requires maximum throughput and is not time-sensitive is sent to this queue (for example, FTP data).  AC_VI – Video  AC_VO – Voice Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

  • Page 79: Using The Bridging Option

    Apply Using the Bridging Option Use the Bridging option to configure the DDW365 to act as a wireless network bridge and establish wireless links with other wireless access points. To establish a bridge, you need to know the MAC address of the peer device, that must be in wireless bridging mode as well.

  • Page 80: Deploying And Troubleshooting The Wireless Network

    Selecting a Wireless Channel on page 79 Understanding Received Signal Strength Received signal strength (RSSI) is measured from connected wireless client devices to the DDW365. This value can significantly impact wireless speeds/performance. It is determined by:  Materials (for example, open air, concrete, trees) ...
  • Page 81 Brick, Concrete Wall (Note 1) 2dB to 3dB Glass Window (not tinted) 13dB Double Pane Coated Glass 10dB Bullet Proof Glass 13dB to 19dB Steel / Fire Exit Door Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 82 Click the Wireless networking icon, click “Open Network and Sharing Center,” then click “Wireless Network Connection.” c. Review the speed and signal strength in the Status window. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 83 Deploying and Troubleshooting the Wireless Network Selecting a Wireless Channel You may need to change the wireless channel on which the DDW365 operates when you are in computing, test, and other environments where several wireless access points may be operating in the 2.4GHz range.

  • Page 84: Glossary

    IP address. The DNS system is actually its own network. If one DNS server does not know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 85 Gateway A local device, usually a router, that connects hosts on a local network to other networks – sometimes with different incompatible communication protocols. The DDW365 is an example of a gateway. Headend A main facility to process and distribute Internet communication signals.
  • Page 86 A device that forwards data between networks. An IP router forwards data based on IP source and destination addresses. Routing Information Protocol (RIP) A protocol in which routers periodically exchange information with one another to determine minimum-distance paths between sources and destinations. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 87 A uniform resource identifier (URI) that specifies where a known resource is available and how to retrieve it. Upstream A term to describe the direction of data from the customer to the network service provider. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...
  • Page 88 Wireless Local Area Network (WLAN) A communications network that uses high frequency radio signals to allow wireless devices to communicate with each other within a limited geographic area. Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013...

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