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VIPedge UG
12/12
Call Information – Each call in the call history appears as one line in the Call
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Display area. The column headers indicate what information is shown in each
column.
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Column 1 (Icons) – Indicates whether or not a call is an incoming call
or outgoing call (arrow pointing right = incoming, arrow pointing left =
outgoing) and the call is answered or not (Green = answered, pink =
not answered).
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Year Day Time – Shows the date and time that the call completed (not
started). This column also includes the day-of-week for the first call of
each day.
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Phone – the phone number you dialed (outgoing,) or the CallerID
Number / ANI (incoming.)
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Name – The name of the person you called (based on Outlook), or
who called you (based on CallerID.)
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Dur –The Duration or length of time the call spent on this Call
Manager extension, in hours, minutes, and seconds. This time does
not include any time the call spent on any other extensions before or
after being on this extension.
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Acct Code – Shows the account code, if any, that was attached to this
call. Customers often use Account Codes to indicate something about
the call, such as the Customer ID, the result code of the call (i.e.
"order was placed", "needs follow-up", "unable to reach – party was
busy"), etc. This account code could have been attached to the call
prior to reaching this phone, or it could have been added or changed
by you while it was on your extension. Call History logs the current
Account Code when the call leaves the Call Manager extension.
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Type – This can either be IC or CO indicating the type of call, internal
or external. It also indicates the Station (Hunt Group, Announcement
(AA), and voicemail.
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Notes – Shows the 'Notes' that were taken during this call. These
Notes could have been attached to the call prior to reaching this
phone, and/or they could have been added or changed by you while it
was on your extension. Call History logs the current set of Notes
when the call leaves the Call Manager extension.
To Call – Double-click the desired number from the list.
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Drag and Drop to Call – You can select a call and then use your mouse to
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drag and drop it to either the Call window or the LCD Display to start the
dialing of that number.
Drag and Drop to Create Speed Dial Button – You can select a call and then
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use your mouse to drag and drop it to a Call Manager button.
Drag and Drop to Add to Speed Dial List – You can select a call and then use
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your mouse to drag and drop it to your Personal Directory.
Additional Options – Right-click on the entry to access a menu of other
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functions:
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Call Now – Dial the phone number using Call Manager.
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View Info – Provides a read-only view of all of the information about
the call, including the "Notes."
TOSHIBA
Using Companion Applications
VIPedge
187
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