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Dialer
Main Screen
VIPedge UG
12/12
The Dialer allows Call Manager users to easily schedule phone calls to be placed
later. For example, when a sales representative arrives in the morning he may
know he needs to make calls to 15 of his customers, so from MS Outlook he can
drag/drop the contact information of all 15 of the customers into his Dialer. When
the designated time arrives for each call to be placed the user will be presented
with a pop-up screen alerting him it's time to place the call. Once the call is
finished, the user will be presented with another pop-up screen requesting
information about whether the call was successful and if not whether it should
called again later (for example if the party was busy).
The Dialer tab displays all calls yet to be placed as well as calls that have recently
been completed, plus as the status of the dialers and the phone. This information
is shown on the main screen similar to the following:
Fly out/Fly in button – is used dock the window back to the main screen of
•
Call Manager or if its already docked to hide it 'inside' the main screen.
Setup – Brings up the Dialer configuration screen.
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Reset button – Puts Dialer back to its initial state.
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Enabled Checkbox – This is the checkbox in the toolbar. This box indicates
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whether the dialer is enabled. This allows the user to easily Enable (Start) or
Disable (Stop) the entire dialer function. For example, if you need to take a
break to do some paperwork, you could simply disable the power dialer until
you're ready to start making calls again.
Add Call – Click the Add Call button to place a dialer call. The AddDialer box
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displays.
Phone Status – this shows whether the phone is idle, busy, in Do-Not-
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Disturb, etc.
Calls Display Area – this area shows the list of calls that have been placed or
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have yet to be placed (details below).
Column Headers – these show what information is contained in each
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column. Using your mouse, you can resize and reposition these headers to
customize your viewing area.
TOSHIBA
Using Companion Applications
VIPedge
177
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