Table of Contents
Advertisement
Tone First / Voice
First Signalling
Tone First Signalling
Voice First
Signalling
Uniform Call
Distribution
VIPedge UG
12/12
The IP telephone date can only be changed one day before or after
Note:
the telephone system date. The day will change automatically when
the date is changed.
To change the time
From the IP telephone, dial #654 and enter HHMMSS#
•
Example: To change the time to 01:30 PM
HH = Hour, example 13 (range is 00~23, 24 hour clock must be
entered)
MM = Minutes 30 (range is 00~60. It must be within 15 minutes of
system time.)
SS = Seconds (range is 00~60).
The time set must be within 15 minutes of system time.
Note:
To determine the signalling on the telephone circuit.
When the telephone rings and the called party must press Spkr or lift the
handset in order to receive the call.
The telephone does not ring when it is being called, rather a long tone is
heard, followed by the caller's voice coming through the speaker. This method
automatically starts in a hands free mode and allows both parties to speak
with each other.
The calling party has control over whether Tone First or Voice First
Note:
Signaling is being used. The ability to switch between the two is setup
by the System Administrator.
To change the signalling method while placing the call
1. Enter the extension number
2. Press 1 to turn on Tone First Signaling.
3. Press 2 to turn on Voice First Signaling.
Uniform Call Distribution (UCD) provides a simplified ACD service based on
the Distributed Hunt feature. Incoming calls are answered by the voice mail
Auto Attendant function or they can be directly routed to the UCD (Distributed
Hunt) Pilot number. The call will go to the next agent or, if all agents are busy,
the call will camp-on to the Distributed Hunt pilot and ring-back tone or Music-
on-Hold (MOH) will be sent.
This feature distributes incoming calls to available agents. Agents must be
logged into the group to receive UCD calls. The following illustration shows
the typical call flow for this service.
1. Agent logs into the UCD group.
The call is received from PSTN or extension.
TOSHIBA
VIPedge
Feature Operations
47
Advertisement
Table of Contents
