HP BladeSystem c-Class Troubleshooting Manual page 51

Step
Procedures: DVD-ROM drive troubleshooting
CAUTION:
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION:
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
Step
Step 1
Step 2
Step 3
Enclosure DVD-ROM troubleshooting action and verification
Verification
The Insight Display displays a locked symbol for a short time.
1 When the locked symbol no longer appears, navigate to the DVD Connect Status
screen.
2 Verify that the DVD-ROM status icon next to the selected button is green, indicating that
the server blade is connected to the DVD-ROM drive. The selected button should now
read "Disconnect."
Some troubleshooting procedures require powering down an entire enclosure. To
To avoid data loss, do not remove an Onboard Administrator when the Insight
DVD-ROM drive troubleshooting action and verification
Action
Check the DVD-ROM drive status on the Insight Display Health Summary screen.
Verification
If the DVD-ROM drive status is black, then continue to the next step.
If the DVD-ROM drive status is gray, then the DVD-ROM drive is empty. Continue to step 3.
If the DVD-ROM drive status is dark green, then the DVD-ROM drive and DVD-ROM are
present, but not connected to any server blade. Continue to step 3.
If the DVD-ROM drive status is bright green, then the DVD-ROM drive is connected to at
least one server blade. Continue to step 5.
Action
Identify the enclosure being tested.
Verification
If the enclosure is an HP BladeSystem c3000 Enclosure with an internal DVD-ROM drive,
then continue to step 3.
If the enclosure is an HP BladeSystem c3000 Enclosure with an external DVD-ROM drive,
then continue to step 2 in "Procedures: HP BladeSystem c3000 Enclosure DVD-ROM
troubleshooting (on page 52)."
If the enclosure is an HP BladeSystem c7000 Enclosure external DVD-ROM drive, then
proceed to step 1 of "Procedures: External DVD-ROM troubleshooting (on page 54)."
Action
1 Eject the internal DVD-ROM drive.
•
For an HP BladeSystem c3000 Enclosure installed in a rack, press the top corner of
DVD-ROM drive.
•
For an HP BladeSystem c3000 Tower Enclosure, press the right corner of the
DVD-ROM drive.
1 Reseat the internal DVD-ROM drive.
Verification
If Insight Display DVD-ROM drive status is black, then proceed to step 2 of "Procedures:
Enclosure DVD-ROM troubleshooting (on page 50)."
If the DVD-ROM status is gray or green, then continue to the next step.
Enclosure troubleshooting 51