Sun Solaris Operating Systems - HP BladeSystem c-Class Troubleshooting Manual

Sun Solaris operating systems

Collect the following information:
•
Operating system version number
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Type of installation selected: Interactive, WebStart, or Customer JumpStart
•
Which software group selected for installation: End User Support, Entire Distribution, Developer System
Support, or Core System Support
•
If HP drivers are installed with a DU:
DU number
o
List of drivers in the DU diskette
o
•
The drive subsystem and file system information:
Number and size of partitions and logical drives
o
File system on each logical drive
o
•
A list of all third-party hardware and software installed, with versions
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A detailed description of the problem and any associated error messages
•
Printouts or electronic copies (to e-mail to a support technician) of:
/usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
o
/var/adm/messages
o
/etc/vfstab
o
/usr/sbin/prtconf
o
Contacting HP 101