HP BladeSystem c-Class Troubleshooting Manual page 63

Step Insight Display reports blue device errors action and verification
Action
Step 1
Reseat the Onboard Administrators and the OA tray:
1 Remove all Onboard Administrators installed in the enclosure.
2 Remove the OA tray.
3 Install the OA tray in the original bay.
4 Install the Onboard Administrators in the original bays.
The active Onboard Administrator automatically reboots.
Verification
If the Insight Display no longer reports any blue devices, then the repair is complete.
If the Insight Display reports any blue devices, then continue to the next step.
Action
Step 2
Access the Onboard Administrator web-based interface. Determine if an IP address has
been obtained by iLO for the server blade in the device bay.
The Insight Display can report the device bay as blue for many reasons:
•
iLO cannot obtain an IP address because of a problem with the DHCP service.
•
The DHCP gateway is not configured properly or is not available.
•
The EBIPA function of the OA is requesting an existing or duplicate IP address.
•
The iLO firmware version is incompatible with the ROM or Onboard Administrator
version.
The Onboard Administrator log provides more information for troubleshooting.
Verification
If iLO has not obtained an IP address, then verify that the Onboard Administrator and iLO
are configured properly. See the Onboard Administrator user guide and the iLO
documentation on the HP website (http://www.hp.com/support).
If an IP address was obtained for the server blade, continue to the next step.
Action
Step 3
Verify that compatible versions of iLO, Onboard Administrator, and server blade ROMs
are installed on the device. For more information, see the firmware and upgrades
compatibility matrix on the HP website (http://www.hp.com/go/bladesystemupdates).
HP provides two tools for proper firmware updates and maintenance:
•
HP Smart Update Manager (on page 95)
•
HP BladeSystem Firmware Maintenance Tool
(http://www.hp.com/go/bladesystemupdates)
Verification
After updating the firmware for the device, reboot the Onboard Administrator.
•
If the Insight Display no longer reports any blue devices, then the repair is complete.
•
If the Insight Display reports any blue devices, then continue to the next step.
Action
Step 4
If Virtual Connect modules are installed in the enclosure, verify that the device has a VC
profile. For more information on configuring VC profiles, see the latest version of the HP
Virtual Connect for c-Class BladeSystem User Guide on the HP website
(http://www.hp.com/go/vc).
Action
Step 5
Determine that the server blade is powered on using one of the following methods:
•
Use the Onboard Administrator web-based interface.
•
Use the server blade LEDs.
A server blade that is powered off appears as a dark green device on the Insight Display.
If the Onboard Administrator Power Delay/Sequencing function is enabled, a device that
is delayed during power-up sequencing is blue on the Insight Display.
Enclosure troubleshooting 63