HP BladeSystem c-Class Troubleshooting Manual page 60

Procedures: KVM module troubleshooting
CAUTION:
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION:
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
The Onboard Administrator firmware must be a minimum of version 2.10 to support the c3000 KVM module.
Step
Step 1
Step 2
Step 3
Step 4
Procedures: KVM Linux troubleshooting
CAUTION:
avoid possible data loss, always secure permission before powering down an enclosure.
Some troubleshooting procedures require powering down an entire enclosure. To
To avoid data loss, do not remove an Onboard Administrator when the Insight
KVM module troubleshooting action and verification
Action
Be sure the KVM module is fully connected by removing and reconnecting the KVM
module.
Verification
If the KVM Menu appears at the bottom of the Insight Display Main Menu, then the repair
is complete.
If the KVM Menu does not appear at the bottom of the Insight Display Main Menu, then
continue to the next step.
Action
Be sure the Onboard Administrator is connected fully by removing and reinstalling the
Onboard Administrator.
Verification
If the KVM Menu appears at the bottom of the Insight Display Main Menu, then the repair
is complete.
If the KVM Menu does not appear at the bottom of the Insight Display Main Menu, then
continue to the next step.
Action
Remove the KVM module and replace it with a known-working KVM module.
Verification
If the KVM Menu appears at the bottom of the Insight Display Main Menu, then the repair
is complete.
If the KVM Menu does not appear at the bottom of the Insight Display Main Menu, then
continue to the next step.
Action
Remove the Onboard Administrator and install a known-working Onboard Administrator.
If the KVM Menu appears at the bottom of the Insight Display Main Menu, then replace the
original Onboard Administrator:
1 Save the enclosure configuration.
2 Remove the original Onboard Administrator.
3 Install a known-working Onboard Administrator.
4 Update the enclosure configuration with the information saved previously.
The repair is complete.
If the KVM Menu does not appear at the bottom of the Insight Display Main Menu, then
contact an authorized service provider to complete the midplane assembly replacement
(on page 66).
Some troubleshooting procedures require powering down an entire enclosure. To
Enclosure troubleshooting 60