Polycom SoundStation 6000 User Manual
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Summary of Contents for Polycom SoundStation 6000
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Page 1: User Guide
User Guide ® for the SoundStation IP 6000 Phone SIP 3.0.2 April, 2008 Edition 1725-15645-001 Rev. A SIP 3.0.2... -
Page 2: Patent Information
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. -
Page 3: About This Guide
Also, read the Parts List and the Safety and Compliance section in this guide before you set up and use the phone. This guide includes regulatory compliance information that your system administrator should review. You can also view this guide at www.polycom.com/support/voip/. - Page 4 User Guide for the SoundStation IP 6000 Phone...
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Page 5: Table Of Contents
Contents Contents About This Guide ....... . . iii 1 Getting Started with Your Phone ....1-1 Parts List . - Page 6 User Guide for the SoundStation IP 6000 Phone Searching for Contacts ........2-19 Searching for Contacts in Your Local Contact Directory .
- Page 7 Contents 4 Using the Advanced Features of Your Phone ... 4-1 Handling Multiple Call Appearances ......4-1 Using Buddy Lists .
- Page 8 User Guide for the SoundStation IP 6000 Phone viii...
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Page 9: Getting Started With Your Phone
SoundStation IP 6000 conference phone. The SoundStation IP 6000 conference phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology. Some of the key features of the phone include: •... -
Page 10: Parts List
User Guide for the SoundStation IP 6000 Phone Parts List The following items are included in your basic SoundStation IP 6000 package: • SoundStation IP 6000 Conference Phone • 25-foot Network Cable • Quick Start Guide Make sure your conference phone package contains each item. If any item is missing, see your system administrator. -
Page 11: Connecting Network And Power Sources
Getting Started with Your Phone Connecting Network and Power Sources There are two ways to connect your phone to the network and a power source. Your system administrator can tell you which of the following methods best suits your teleconferencing needs: •... -
Page 12: Ac Power
User Guide for the SoundStation IP 6000 Phone AC Power To connect your phone to the network using AC power, make sure you have the optional AC Power Kit. The AC Power Kit contains a Power Adapter, Regional Power Cord, and a Power Insertion Cable. The following figure shows how to connect your phone to the network using optional AC power. -
Page 13: Connecting Optional Extension Microphones
Getting Started with Your Phone Connecting Optional Extension Microphones Connect the free end of the optional extension microphone cable to one of the microphone connectors on the phone. The following figure shows the optional extension microphones connected to the microphone connectors on the phone. 1 - 5... -
Page 14: Features Of The Phone
User Guide for the SoundStation IP 6000 Phone Features of the Phone The following figure shows the primary hardware features of your phone console. Feature Description Speaker Allows for ringer and hands-free audio output. Microphones Provide 360 coverage by three internal microphones. - Page 15 Getting Started with Your Phone The following figure shows the primary key buttons, controls, and indicators on your phone console: Item Description Select key Allows you to: • Select a field of displayed data • Toggle features on or off Scroll keys Allow you to: •...
- Page 16 User Guide for the SoundStation IP 6000 Phone Item Description Dial pad keys Contain 10 digits, 26 alphabetic characters, and other special characters available in context-sensitive applications. Redial key Automatically dials the last number you called. Call key Initiates or ends a call. Soft keys Select specific context-sensitive functions that display on the screen above each soft key.
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Page 17: Understanding Line And Call Icons
Getting Started with Your Phone Understanding Line and Call Icons Icon Line or Call State Description Active call A call is in progress using HD Voice. The active call icons merge into one icon on the phone screen. The following figure shows what displays on the screen during an active call: Conference A conference is in progress. -
Page 18: Navigating Menus And Entering Data
User Guide for the SoundStation IP 6000 Phone Navigating Menus and Entering Data To navigate menus and enter data, follow these tips: Note After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. If you want to... - Page 19 Getting Started with Your Phone If you want to... Then do this... Enter text in a specific Press the Encoding soft key. language When in text entry mode, the language the text will display in appears at the top of the screen. Delete text you entered Press the <<...
- Page 20 User Guide for the SoundStation IP 6000 Phone 1 - 12...
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Page 21: Customizing Your Phone
Customizing Your Phone You can customize your SoundStation IP 6000 conference phone by adjusting certain settings, including language, volume, time and date, display contrast, backlight intensity, and ring type. You can also add contacts to the phone’s local Contact Directory. This chapter shows you how to customize your phone. -
Page 22: Configuring Basic Settings
User Guide for the SoundStation IP 6000 Phone Configuring Basic Settings To configure basic phone settings, press , and then select Settings > Basic to view the basic phone settings you can customize. This section includes the following topics: • Updating Preferences •... -
Page 23: Updating The Time And Date Display
Customizing Your Phone Language (Localization) 13. Norwegian (Norway) 14. Portuguese (Portugal) 15. Russian (Russia) 16. Spanish (Spain) 17. Swedish (Sweden) To change the language: 1. Press , and then select Settings > Basic > Preferences > Language. The Language screen displays. 2. - Page 24 User Guide for the SoundStation IP 6000 Phone To update the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date. The Time and Date screen displays. 2. Do one of the following: —...
- Page 25 Customizing Your Phone To change the order of the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date > Clock Order. The Clock Order screen displays. 2. Scroll to the clock order you want, and then press .
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Page 26: Updating The Display Contrast
User Guide for the SoundStation IP 6000 Phone Updating the Display Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: 1. Press , and then select Settings > Basic > Contrast. The Contrast screen displays. - Page 27 Customizing Your Phone Dim mode intensity is determined by the Backlight On intensity and the Backlight Idle intensity together as follows: Backlight On Intensity Backlight Idle Intensity Dim Intensity dimmer than low medium dimmer than medium medium high medium high medium high medium...
- Page 28 User Guide for the SoundStation IP 6000 Phone To change the backlight intensity: 1. Press , and then select Settings > Basic > Backlight Intensity. The Backlight Intensity screen displays. 2. Select Backlight On Intensity. The Backlight On Intensity screen displays. 3.
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Page 29: Updating The Ring Tone
Customizing Your Phone 8. Select Maximum Intensity. The Maximum Intensity screen displays. 9. Press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display, and then press the Ok soft key. 10. Press to return to the idle screen. -
Page 30: Setting Distinctive Ring Tones For Contacts
User Guide for the SoundStation IP 6000 Phone Setting Distinctive Ring Tones for Contacts Note Your company’s settings may override this feature. For more information, contact your system administrator. You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers. -
Page 31: Adjusting The Speaker And Ringer Volume
Customizing Your Phone Adjusting the Speaker and Ringer Volume To adjust the speaker volume: >> During a call, press either To adjust the ringer volume: >> When the phone is in the idle state, press either Using Call Lists Your phone maintains lists of missed, received and placed calls. Each list can hold up to 100 entries. -
Page 32: Managing Call Lists
User Guide for the SoundStation IP 6000 Phone Managing Call Lists You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call. -
Page 33: Managing Contacts
Customizing Your Phone The following figure shows a Placed Calls list. To manage your call list (press the More soft key to view all these options): — To return the call, press the Dial soft key. — To edit the phone number (if necessary) before you dial the number or store the call details in your Contact Directory, press the Edit soft key. -
Page 34: Adding Contacts To Your Local Contact Directory
User Guide for the SoundStation IP 6000 Phone The Directory screen displays, listing all the contacts in your directory. Scroll to view all your contacts. You can use the # key to Page Down, and the * key to Page Up. To view your Corporate Directory: >>... -
Page 35: Adding Contacts Manually
Customizing Your Phone Adding Contacts Manually You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory. To add a contact manually: 1. Press , and then select Features > Contact Directory. The Directory screen displays. - Page 36 User Guide for the SoundStation IP 6000 Phone — (Optional.) Set the Ring Type. For information on setting the ring type, see Updating the Ring Tone on page 2-9. — (Optional.) Assign a Divert Contact. The Divert Contact identifies the third party to which you want this contact’s calls sent.
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Page 37: Adding Contacts From Call Lists
Customizing Your Phone Adding Contacts From Call Lists You can save call information from a call list to your local Contact Directory. To add a contact to the local Contact Directory from a call list: 1. Do one of the following: —... -
Page 38: Adding Contacts To Your Contact Directory From A
User Guide for the SoundStation IP 6000 Phone Adding Contacts to Your Contact Directory From a Corporate Directory You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory. To add a contact to your local Contact Directory from a Corporate Directory: 1. -
Page 39: Corporate Directory
Customizing Your Phone Searching for Contacts You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone). Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria. -
Page 40: Searching For Contacts In A Corporate Directory
User Guide for the SoundStation IP 6000 Phone Searching for Contacts in a Corporate Directory Search for a contact by scrolling through the directory, or entering specific search criteria. Note You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. - Page 41 Customizing Your Phone To update a contact in your local Contact Directory: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact whose information you want to update, or search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-19).
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Page 42: Deleting Contacts From Your Local Contact Directory
User Guide for the SoundStation IP 6000 Phone Deleting Contacts From Your Local Contact Directory You can delete contacts from your local Contact Directory, but not from your Corporate Directory. To delete a contact from the local Contact Directory: 1. Press , and then select Features >... -
Page 43: Managing Incoming Calls
Customizing Your Phone To place a call to a contact in the Corporate Directory: 1. Press , and then select Features > Corporate Directory. The Corporate Directory screen displays. 2. Scroll to the contact you want to call. Or, search for the contact (see Searching for Contacts in a Corporate Directory on page 2-20). - Page 44 User Guide for the SoundStation IP 6000 Phone To send incoming calls from a particular contact directly to voice mail: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-19).
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Page 45: Diverting Calls
Customizing Your Phone Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a contact to a third party: 1. Press , and then select Features > Contact Directory. The Directory screen displays. -
Page 46: Understanding Shared Lines
User Guide for the SoundStation IP 6000 Phone Understanding Shared Lines Note Shared lines is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator. If two phones share a line, an incoming call to one number will cause both phones to ring. - Page 47 Using the Basic Features of Your Phone Your SoundStation IP 6000 conference phone is designed to be used like a regular conference phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, conduct a multi-party conference call, or perform other basic and more advanced functions.
- Page 48 User Guide for the SoundStation IP 6000 Phone Placing Calls You can place a call off-hook (with a dial tone), or on-hook (without a dial tone). If you place a call off-hook, you have the option of dialing a contact using a URL, or using the last call return (LCR) feature (if enabled for your phone).
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Page 49: Using The Basic Features Of Your Phone
Using the Basic Features of Your Phone Note Instead of entering a phone number from memory, you can access call lists, directories, and speed dial lists to display and dial the number for you. • To access a call list, press the Menu key, and then select Features > Call Lists >... -
Page 50: Answering Calls
User Guide for the SoundStation IP 6000 Phone Answering Calls To answer a call: >> Press the Answer soft key. The three LEDs flash green when the phone rings. Note To ignore Incoming calls, press the Reject soft key (for private lines) or the Silence soft key (for shared lines). -
Page 51: Muting The Microphone
Using the Basic Features of Your Phone Muting the Microphone To mute the microphone: >> During a call, press The three console LEDs glow red to indicate that the other party (or parties) cannot hear you. You can still hear all other parties while Mute is enabled. To turn off the Mute feature, press again. -
Page 52: Holding And Resuming Calls
User Guide for the SoundStation IP 6000 Phone Holding and Resuming Calls You can place up to eight calls on hold on your phone. (For information on placing conference calls on hold, see Holding and Resuming Conferences on page 3-8.) To place a call on hold: >>... -
Page 53: Setting Up Conferences
Using the Basic Features of Your Phone Setting Up Conferences You can set up a conference in one of two ways: • Using the Confrnc soft key. • Using the Join soft key, if you have an active call and a call on hold. Setting Up a Conference Using the Conference Soft Key To set up a conference using the Conference soft key: 1. -
Page 54: Holding And Resuming Conferences
User Guide for the SoundStation IP 6000 Phone To set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, press the Join soft key. The Active:Conference screen displays. -
Page 55: Splitting Conferences
Using the Basic Features of Your Phone Splitting Conferences When a conference has been established, a Split soft key is available. When you split a conference, you end the conference and put all parties on hold. To split a conference: >>... -
Page 56: Performing A Consultative Transfer
User Guide for the SoundStation IP 6000 Phone Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back sound, and then transfer the call. -
Page 57: Forwarding Calls
Using the Basic Features of Your Phone Forwarding Calls Note Your company’s settings may override this feature. For more information, contact your system administrator. Call forwarding is not available on shared lines. You can set up your phone to forward incoming calls to another party (static forwarding), or you can forward a call as your phone rings (dynamic forwarding). - Page 58 User Guide for the SoundStation IP 6000 Phone 3. Do one of the following: — If you selected Always, the Call Forward Always screen displays. Enter a number to forward all incoming calls to. — If you selected No Answer, the Call Forward No Answer screen displays.
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Page 59: Forwarding Calls Dynamically
Using the Basic Features of Your Phone To disable call forwarding: 1. From the idle screen, press the Forward soft key. The Forwarding Type Select screen displays, showing the forwarding type that is enabled. The following screen shows the forwarding type “Always” enabled. 2. -
Page 60: Using Do Not Disturb
User Guide for the SoundStation IP 6000 Phone 3. Press the Forward soft key. The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled. Using Do Not Disturb To prevent your phone from ringing, activate the Do Not Disturb feature. -
Page 61: Managing Speed Dial Entries
Using the Basic Features of Your Phone The following figure shows what the idle screen looks like with Do Not Disturb enabled. Managing Speed Dial Entries Use the speed dial feature for fast, automated dialing. To use speed dial, you enter a speed dial index number instead of entering a complete phone number. -
Page 62: Using Voice Mail
User Guide for the SoundStation IP 6000 Phone 2. Scroll to the user’s entry, and then press the Edit soft key. The Edit Contact screen displays. 3. Use the Next and Prev soft keys to scroll to the Speed Dial Index field, and then update the speed dial index number. - Page 63 Using the Basic Features of Your Phone To listen to voice mail messages: 1. Press , and then select Features > Messages > Message Center. The Messages screen displays, indicating the number of urgent, new, and old messages you have. 2.
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Page 65: Using The Advanced Features Of Your Phone
Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundStation IP 6000 conference phone. If you require additional information or assistance with these features, contact your system administrator. For information on the basic features of your phone, see Chapter 3, Using the Basic Features of Your Phone. -
Page 66: Using Buddy Lists
User Guide for the SoundStation IP 6000 Phone Using Buddy Lists Note Monitoring the status (presence) of contacts in a buddy list is an optional feature that your system administrator enables. Your system may not support it. For more information, contact your system administrator. A buddy list is a list of users/devices whose status, or “presence,”... -
Page 67: Selecting Contacts To Monitor
Using the Advanced Features of Your Phone The following figure shows what the idle screen looks like when you assign a presence status (in this case, “Be right back”). If you assign the status “Online” (the default status), the presence status does not display on the screen. Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. -
Page 68: Blocking Contacts From Viewing Your Status
User Guide for the SoundStation IP 6000 Phone 4. Use the Next and Prev soft keys to scroll to the Watch Buddy field, and then use the scroll keys or the Change soft key to choose Enabled or Disabled. When Watch Buddy is enabled, the contact is added to your buddy list and you can monitor the contact’s status. -
Page 69: Using Your Blocked List To Unblock Contacts
Using the Advanced Features of Your Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next and Prev soft keys to scroll to the Block Buddy field, and then use the scroll keys or the Change soft key to choose Enabled or Disabled. -
Page 70: Monitoring The Status Of Contacts In Your Buddy List
User Guide for the SoundStation IP 6000 Phone Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list, except those contacts that have blocked you from viewing their status. (To add contacts to your buddy list, see Selecting Contacts to Monitor on page 4-3.) -
Page 71: Using Instant Messaging
Using the Advanced Features of Your Phone To view and change your privacy list: 1. Press , and then select Features > Presence > Buddy Status > Privacy List. 2. Scroll to the contact. 3. Press the Edit soft key. 4. -
Page 72: Managing Instant Messages
User Guide for the SoundStation IP 6000 Phone Managing Instant Messages From the Instant Messages screen, you can view instant messages, delete a message, or create a new message. Messages display in the order they are received (the first message received displays first). To manage instant messages: 1. -
Page 73: Restarting The Phone
Using the Advanced Features of Your Phone The Instant Messages screen displays. The phone number or URL you entered or selected displays on the screen. 3. Do one of the following: — To choose from various pre-scripted short messages, press the Select soft key. - Page 74 User Guide for the SoundStation IP 6000 Phone To restart the phone: 1. Press , and then select Settings > Advanced. The Password screen displays. 2. Enter your password, and then press the Enter soft key. The Advanced screen displays. 3.
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Page 75: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 6000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take. -
Page 76: Power And Startup
User Guide for the SoundStation IP 6000 Phone Power and Startup Symptom Problem Corrective Action The display shows “Network Link The network cable is not properly Verify that the network cable is properly is Down.” connected. connected: • Check the cable termination at the switch or hub (furthest end of the cable from the phone). -
Page 77: Controls
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does Do one of the following: not respond. • Check for a response from other feature keys or from the dial pad. •... -
Page 78: Access To Screens And Systems
User Guide for the SoundStation IP 6000 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The phone is not in an active Do one of the following: press a feature key. state. •... -
Page 79: Calling
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: • Check that the display is illuminated. • Ensure the network cable is inserted properly on the underside of the phone. -
Page 80: Displays
User Guide for the SoundStation IP 6000 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: The display is incorrect. • Check that the display is illuminated. The display has bad contrast. -
Page 81: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 82 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 83 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
- Page 84 User Guide for the SoundStation IP 6000 Phone Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.
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Page 85: Index
Index Index Symbols calls answering 3–4 # key, page down shortcut 1–10 and call lists 2–11 * key, page up shortcut 1–10 dialing using speed dials 3–2, 3–3 dialing using URLs 3–2 Numerics distinguishing by ring type 2–23 1/A/a soft key 1–10 diverting 2–25 ending 3–4 forwarding 3–11... - Page 86 User Guide for the SoundStation IP 6000 Phone contacts adding to Contact Directory 2–14 fields, enabling and disabling 1–11 blocking and unblocking 4–4 forwarding calls 3–11 calling 2–22, 2–23 deleting 2–22 managing 2–13 hardware, troubleshooting 5–6 saving from Corporate Directory 2–18 searching for in Contact Directory 2–19 HD Voice, description of 1–9 searching for in Corporate Directory 2–20...
- Page 87 Index microphones, testing 5–6 Resume soft key 3–4, 3–6 Microsoft Office Live Communications resuming calls 3–6, 3–8 Server 2005 4–2, 4–6 Retain Search feature 2–20 missed calls list 2–11 ring tones multiple call appearances 4–1 and associated number 2–10 selecting 2–9 mute key, about 1–7 setting for contacts 2–10, 2–23 muting the microphone 3–5...
- Page 88 User Guide for the SoundStation IP 6000 Phone time and date display, updating 2–3 time and date, updating 2–5 transferring calls 3–9 troubleshooting phone issues 5–1 Unblock soft key 4–5 unregistered line, description of 1–9, 5–5 uppercase characters, entering 1–10 URLs, entering 1–10 URLs, using to dial 3–2 voice mail, using 2–23, 3–16...
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