Displays; Audio; Testing Phone Hardware - Polycom SoundStation 6000 User Manual

User Guide for the SoundStation IP 6000 Phone

Displays

Symptom
There is no display.
The display is incorrect.
The display has bad contrast.
The display is flickering.

Audio

Symptom
The speaker has no audible
sound.

Testing Phone Hardware

5 - 6
Problem
Power is not correctly applied to
the phone.
The contrast needs adjustment.
Certain types of older fluorescent
lighting cause the display to
appear to flicker.
Problem
Speaker volume is low.
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone's microphones, keypad mappings, and display. See your system
administrator for instructions on how to perform these tests.
To access the diagnostics menus:
>>
Press , and then select Status > Diagnostics > Test Hardware >
Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Corrective Action
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
• If your phone uses Power over
Ethernet (PoE), have your system
administrator check that the switch is
supplying power to the phone.
Adjust the screen contrast. (See
the Display Contrast on page 2-6.)
Try the following:
• Move the phone away from the lights.
• Replace the lights.
Corrective Action
Adjust the speaker volume. During a call,
press either the volume up or volume
down key.
Updating