Controls - Polycom SoundStation 6000 User Manual

Controls

Symptom
The dial pad does not work.
Problem
The dial pad on the phone does
not respond.
Troubleshooting Your Phone
Corrective Action
Do one of the following:
• Check for a response from other
feature keys or from the dial pad.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet screen,
scroll to LAN port and verify that it is
Active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it is not accessible,
contact your system administrator).
• Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and losing
current status information.
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