Troubleshooting - Sharp MX-M350U Operation Manual

TROUBLESHOOTING

If a problem or question arises, try to solve the situation using the following information before contacting your
authorised SHARP dealer.
The image cannot be scanned.
Cause: The original is loaded upside down.
Solution:Place the original face down.
A moiré (stripe pattern) appears on the scanned image.
Cause: A slight amount of
Solution:If you are using the document glass, try shifting the position and/or angle of the original on the document
glass.
The scanned image is fuzzy or has smudges.
Cause: The document glass or the underside of the document cover is dirty.
Solution:To clean the document glass and the underside of the document cover, see page 6-2 of the operation
manual (for general information and copier operation).
The scanned image is clipped.
Cause: The set original scanning size is smaller than the actual original size.
Solution:Set the actual original size.
If you have intentionally set a smaller size than the actual original size, place the original taking into
account the guides for the set original size. For example, when scanning an A4 (8-1/2" x 11") original
using a B5 (5-1/2" x 8-1/2") setting, align the original using the scale at the left edge to fit the area you
wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.
The scanned image is upside down or on its side.
Cause: The original was not placed in the correct orientation.
Solution:Place the original in the correct orientation. (Refer to page 4-4 of the operation manual (for general
information and copier operation).)
You wish to rotate the scanned image 90°.
Cause: The orientation of the placed document cannot be changed.
Solution:Use the "ROTATE THE IMAGE 90 DEGREES" checkbox.
The scanned image range is on the opposite side of the selected image range.
Cause: The original was placed with the left and right sides reversed.
Solution:Place the original in the correct orientation. (Refer to page 4-4 of the operation manual (for general
information and copier operation).)
The received image data cannot be opened.
Cause: The viewer program used by the recipient does not support the format of the received image data.
Solution:Try selecting a different file type (TIFF or PDF) and/or a different compression format (NONE, MH (G3), or
MMR (G4)) when sending the image data. (Refer to
Otherwise, open to use Sharpdesk or a viewer program that supports the above combinations of file types
and compression formats.
sometimes appears when printed matter is scanned.
moiré
(page 2-15)
(page 2-15)
page 2-19.)
7-2