Chapter 5: Troubleshooting Guidelines; Introduction; Error Conditions - Avaya one-X 9600 Series Installation And Maintenance Manual

Chapter 5: Troubleshooting Guidelines

Introduction

This chapter describes problems that might occur during both installation and normal operation
of the 9600 Series SIP IP Telephones and possible ways of resolving these problems.
This chapter contains the following sections:
Descriptions of error conditions and methods for resolving them.
Error and status messages, and methods for resolving them.

Error Conditions

There are three areas where installers can troubleshoot problems before seeking assistance
from the system or LAN administrator:
1. Check both the power and Ethernet wiring for the following conditions:
Whether all components are plugged in correctly.
Check LAN connectivity in both directions to all servers - DHCP, HTTP, HTTPS, Avaya
Communication Manager, and/or SIP Proxy server.
If the telephone is supposed to be powered from the LAN, ensure that the LAN is
properly administered and is compliant with IEEE 803.3af.
2. If you are using static addressing:
Use the VIEW Craft procedure to find the names of the files being used and verify that
these filenames match those on the HTTP/HTTPS server. See
Option
correct files are being used.
Use the ADDR Craft procedure to verify IP Addresses. See
Installation
3. If the 9600 Series SIP IP Telephone is not communicating with the system (DHCP, HTTP, or
CM call server), make a note of the last message displayed, as described in
Table 3. Consult the system administrator.
4. If you expect the telephone to be IEEE-powered, verify with the LAN administrator that IEEE
power is indeed supported on the LAN.
on page 49 for more information. Check the Avaya Web site to verify whether the
on page 36 for information.
The View Administrative
Static Addressing
Table 2
Issue 3 December 2008
and/or
55