Chapter 30: Diagnostics And Troubleshooting - Avaya 1230 Administration

Diagnostics and troubleshooting
If the display indicates that the server is unreachable and it continuously resets, some parameters
must be configured. Things to consider when setting parameters:
• Enter requested information in the menu fields by pressing the number keys on the dialpad.
Press the asterisk (*) key to enter a period (.) when entering an IP address.
• To record the entry and advance the initialization to the next parameter, press OK.
• To abandon the manual configuration process and restart the power-up, press Cancel.
• To manually enter parameters, use the BKSpace or Clear soft keys to edit the default entry.
BKSpace deletes each character as the key is pressed. Clear deletes the entire entry.
• Each parameter must have a corresponding entry.
Problem: Software download failure:
If you are having trouble downloading software, review the following.
• Are the Server URL and Protocol parameters correct in the IP Deskphone's Device Settings
> Provisioning dialog?
• Is the IP Deskphone connecting to the TFTP server log?
Check any firewall configuration settings to allow TFTP protocol access.
• Is the syntax within the 12xxSIP.cfg correct? See
Supported sections describe the syntax of the configuration file.
• Does DOWNLOAD_MODE = AUTO and is VERSION less than the current running software
version? If a file does not download using the AUTO selection, it is possible the version number
is not high enough. A version number exists permanently on the IP Deskphone until a higher
version number is downloaded through the device configuration file or you can select Services
> File Manager on the IP Deskphone.
• Check FILENAME. Does this exist on the TFTP server?
• Check to make sure your firewall settings allow for the provisioning protocol (TFTP, FTP, OR
HTTP) to go through.
Problem: Software conversion failures:
There are four different boot loaders in the FLASH and application load. Various boot loaders are
used to recover the IP Deskphone if a failure occurs.
• If a conversion fails before anything is written to FLASH, the IP Deskphone reboots with the
previous software load.
• If the software download fails while the application is being written to FLASH, there are two
possible recovery methods:
- If an application file was not created, after power up the IP Deskphone jumps to the BootC
loader and downloads a new application load using the same mechanism as the application.
- If the application is executed and the file created is corrupted, the IP Deskphone crashes. In
this case, force the IP Deskphone to use BootC by pressing the UP key and "2" during
power up.
SIP Software for Avaya 1200 Series IP Deskphones-Administration
332
Creating the provisioning files
Comments? infodev@avaya.com
on page 45.
March 2015