Troubleshooting Table - Fujitsu P3AM-5382-03ENZ0 Installing, Starting Up And Maintaining

Chapter 4 Troubleshooting

4.2 Troubleshooting Table

4.2 Troubleshooting Table
Power
Tape movement
FUJITSU Storage ETERNUS LT20 S2 LTO Library Installing, Starting Up and Maintaining
Problem
Library does not power on
No display messages appear
Tape stuck in drive
Tape stuck in storage slot
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Copyright 2014 FUJITSU LIMITED
Solution
•
Check all power cord connections.
•
Make sure the power switch on the front panel is in
the ON position.
•
Make sure there is power to the outlet.
•
Try another working outlet.
•
Replace the power cord.
•
Contact your service representative.
•
Make sure the power cord is connected.
•
Make sure the power switch is on.
• Power cycle the library.
•
Download library firmware.
•
Contact your service representative.
•
Power cycle the library, allow it to complete
initialization, which in rare cases can take as long as
10 minutes, and then retry unloading the tape using
the library operator control panel.
• Allow the tape drive to complete all operations. This
may take as long as ten minutes if you reset or cycle
power on the library while the cartridge is positioned
at the physical end of the media.
• Make sure that the backup software is not reserving
the slot or preventing the tape drive from ejecting the
cartridge. The backup software needs to cancel the
reservation and any hold it has on the tape drive.
Temporarily disconnecting the library from the host
server and power cycling eliminates the host and its
software as a problem source.
•
Contact your service representative.
See "4.3 Removing Stuck Tapes from Slots" (page 72).
P3AM-5382-03ENZ0