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192 | Performance Series HREP2 DVR User Guide
Problem
It fails to connect to the web or mobile
application.
I can access the web or mobile application but
still no video image is displayed.
www.honeywell.com/security
Table C-1
Frequently Asked Questions (cont'd)
Action
• Check if the network cable is properly connected to the WAN
• You must have set the port forwarding if using a router.
• If you cannot get access with the DDNS address, use the IP
• If the DVR is connected to the router, use the IP address of the
• You must have set the port forwarding if using a router.
• This may happen when the communications provider or
• Try to access the web or mobile application using the new
(UP Link) port of the unit.
address of the DVR instead.
DVR.
You can check the IP address of the router in NETWORK
STATUS
EXTERNAL IP ADDRESS.
network administrator has blocked the service port of the
DVR.
Change the RTSP port and HTTP port numbers to different
ones and set the port forwarding again.
port numbers.
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