Cisco 7962G Administration Manual page 153

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message
No CTL installed
Programming Error
Successful—MD5
TFTP access error
TFTP file not found
TFTP error
TFTP server not
authorized
OL-18913-01
Description
A certificate trust list (CTL) file is not
installed in the phone.
The phone failed during programming.
The phone attempted an 802.1X
transaction and authentication achieved.
TFTP server is pointing to a directory
that does not exist.
The requested load file (.bin) was not
found in the TFTPPath directory.
The phone does not recognize an error
code provided by the TFTP server.
The specified TFTP server could not be
found in the phone's CTL.
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1
Possible Explanation and Action
Occurs if security is not configured. If security is
configured, because the CTL file does not exist on the
TFTP server.
For more information, refer to Cisco Unified
Communications Manager Security Guide.
Attempt to resolve this error by power cycling the
phone. If the problem persists, contact Cisco
technical support for additional assistance.
The phone achieved 802.1X authentication.
If you are using DHCP, verify that the DHCP
•
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the
Configuration Menu" section on page 4-5
details on assigning a TFTP server.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
Contact the Cisco TAC.
The DHCP server has the wrong configuration
•
file for the TFTP server. In this case, update the
TFTP server configuration to specify the correct
TFTP server. The CTL file was made and then the
TFTP server address changed. In this case,
regenerate the CTL file.
If the phone is using a static IP address, the phone
•
may be configured with the wrong TFTP server
address. In this case, enter the correct TFTP
server address in the Network Configuration
menu on the phone.
• If the TFTP server address is correct, there may
be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.
Status Menu
"Network
for
7-7