Zoom Cable Modem/Router User Manual page 111

Solution

You may need to register your modem's MAC address with your cable provider.
When your provider asks for your MAC address tell them the CM MAC address on
your Cable Modem/Router's bottom label.

Restart your computer or other devices connected to the Cable Modem/Router. This
ensures that they receive a correct IP address from the router.
Problem
My computer/devices are not connecting wirelessly to the Cable Modem/Router.
Solution
Try the following:

Check the wireless security settings on the device not connecting to the router and
verify that your device is using the same wireless security and password as the
Cable Modem/Router. The default wireless settings can be found on the bottom
label of your router. These settings must match the settings on your device.

Check the signal strength of your wireless connection. Most wireless adapters have
some type of signal strength meter that shows how strong your wireless signal is.
Windows users, click the Wireless icon in your system tray to check signal
strength. If your signal strength is not strong enough, try the following:

Reorient the antennas on the Cable Modem/Router.

If possible, move the Cable Modem/Router to another area.

Move the device trying to access the Cable Modem/Router to a
different location, ideally closer to the Cable Modem/Router.

Change the wireless channel. You may experience performance issues with your
wireless network, you may want to change the wireless channel your device is
using. To do that, follow these steps:
1
Open the Zoom Configuration Manager by entering the following in your
Web browser's address bar:
2
In the Login dialog box, type the following User Name and Password in
lower case, then click Login.
User Name: admin
Password: admin
3
Click Wireless on the menu bar to open the Wireless page.
4
On the Radio page, from the Control Channel drop-down menu, select a
channel that is 5 channels away from the current channel you are using.
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