Zoom Cable modem/router Quick Start

C A B L E M O D E M / R O U T E R W I T H
W I R E L E S S - N Q U I C K S T A R T
This Quick Start describes how to connect the Model 5352 Cable Modem/Router to
a cable modem service and how to use Model 5352 for Internet access by wireless
or Ethernet-capable devices. More detailed information, including information about
advanced features, is in the User Manual on our website at
www.zoomtel.com/5352manual
Package Contents

Cable modem/router

Power cube

Ethernet cable
Before Installing Your Cable Modem/Router
Your cable service provider needs to know your modem's CM-MAC ADDRESS,
which is printed on a label on the bottom of your modem. You can provide this when
you order cable modem service; or if you already ordered service, by calling the
cable company BEFORE installing your modem. You may also be asked for your
cable modem's model name and number, which is ZOOM 5352. If you need the
modem's serial number, you can find it near the MAC address on the label.
System Requirements
• You need to connect the cable modem/router to a cable modem service that uses
any of the popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable
modem service, please speak with your cable service provider.
• To access the Internet, you need a computer, tablet, or smartphone that has
either an Ethernet port or Wi-Fi compatible wireless capability.
If your cable service provider supplied a cable modem starter kit, please continue
below. If you don't have or choose not to use the cable modem starter kit from your
service provider, please go to Setup if you don't use a cable modem starter kit.
If your cable service provider provided a cable modem starter kit
Some cable service providers supply a cable modem starter kit that can be useful
when you install your cable modem. The kit may include a coaxial cable for
connecting between a wall jack and your cable modem. (These are also available at
most electronics retailers.) The kit will include instructions, and may also include a
CD with software. If you receive a kit like this, we recommend that you read the kit's
instructions and use them to install your Zoom cable modem/router. This modem is
a DOCSIS 3.0 modem/router certified by CableLabs, and connects like a normal
cable modem.
You will need to plug in the modem's power cube, connect to cable modem service
using a coaxial cable, and then connect to a computer, tablet, or smartphone using
either the included Ethernet cable or Wi-Fi compatible wireless capability. (See
Using the Cable Modem/Router to Make a Wireless Connection).
Note: Please refer to the Hardware Connection section if you would like to see a
diagram of the back of the cable modem and a description of the connections. You
will probably need to take a plastic cap off the RF connector.
After you have installed your cable modem and it has synchronized itself with the
cable network, your cable modem can connect your computers, tablets,
smartphones and other WiFi compatible or Ethernet-enabled devices to the Internet.
Note: It normally takes 5 to 30 minutes to establish an Internet link the first time a
cable modem/router connects to a cable service provider. This allows the cable
modem to connect to the appropriate channels for communication. You'll see the
DS, US, and/or Online modem lights on your cable modem flashing until the Online
light stays steady green to signal success.
Now open the browser of a device connected through a cable or wirelessly to your
modem/router. If the browser works, your cable modem is working!
 If you want to connect the modem/router wirelessly to a Wi-Fi compatible
device, see Connecting the Cable Modem/Router Wirelessly to Some
Device.
 If you want to connect additional computers/devices using the
modem/router's Ethernet/LAN ports, please see Read This Only if You
Are Connecting Additional Computers and/or Other Devices to the
Cable Modem/Router's Ethernet ports.
 If you want to configure advanced options, please refer to the User Manual
on our website at www.zoomtel.com/5352manual
Setup if you don't use a cable modem starter kit
1
Be sure your computer is on and the cable modem is unplugged.
Note: Please refer to the Hardware Connection section if you would like to see
a diagram of the back of the cable modem and a description of the connections
as you read the following steps.
2
If there's a plastic cap on the RF connector at the back of the cable modem,
remove the cap. Connect and securely fasten the coaxial cable onto the round,
silver RF connector. If the other end of the coaxial cable is loose, connect that
end securely to a cable outlet or splitter.
 You can connect a coaxial cable between an open cable service wall jack
and the cable modem. (If no wall jack is available, you can use a coaxial
T connector or splitter to share an existing connection with a TV, for
example.)
 Alternatively, there may already be a coaxial cable that is connected to
service and that has an open end for connecting to the cable modem.
3
Plug the power cube into the POWER connector on the rear panel of the cable
modem and into an electrical outlet. Make sure the On/Off switch on the back
of the cable modem is on. The cable modem/router should go on with the
Power LED lit up.
Note: It normally takes 5 to 30 minutes to establish an Internet link the first time a
cable modem/router connects to a cable service provider. This allows the cable
modem to connect to the appropriate channels for communication. You'll see the
DS, US, and/or Online modem lights on your cable modem flashing until the Online
light stays steady green to signal success.
4
Check to make sure you have Internet access. If you have a computer, connect
the modem's Ethernet cable to any Ethernet port (LAN 1, 2, 3, or 4) on the rear
panel of the cable modem/router and connect the other end to an Ethernet port
on your computer. Now open your browser and go to a familiar Web site to
check that the cable modem is working. If it is, your cable modem is ready for
use! Whether or not you have a computer, you can connect wireless or
Ethernet devices to the Internet through your working modem/router.
 For Internet access using a smartphone, tablet, or other wireless device,
see Connecting the Cable Modem/Router Wirelessly to Some Device.
 If you want to connect additional computers or other devices using the
modem/router's Ethernet/LAN ports, please see Read This Only if You
Are Connecting Additional Computers and/or Other Devices to the
Cable Modem/Router's Ethernet ports.
 If you want to configure advanced options, please refer to the User Manual
on our website at www.zoomtel.com/5352manual
Please note the following:

Do not block the modem/router vents in any way.

Do not use the modem/router where it's very hot or very cold.

The modem/router can be horizontal or vertical. To put the cable
modem/router in a vertical orientation, use the swiveling "foot" at the bottom
of the unit.
Hardware Connection
DESCRIPTION
Four 10/100/1000 auto-sensing Ethernet ports for
LAN 1-4
computers and other devices that have an
(Gigabit Ethernet 1-4)
Ethernet port.
Press and hold this recessed button at least 8
seconds in the unlikely event that you want to
RESET restore the default factory settings. This button is
recessed to prevent accidental resets of your
cable modem/router.
RF / Cable Connect your coaxial cable line to this port.
POWER Connect the supplied power cube to this port.
ON/OFF SWITCH
Powers the cable modem/router on or off.
Connecting the Cable Modem/Router Wirelessly to Some Device
A Wi-Fi compatible computer, smartphone, game station, or other device can
access the Internet wirelessly through the Cable Modem/Router. You can connect
up to 253 devices wirelessly. To make the wireless connection, follow these steps:
1
First locate the wireless connection setup on your device, and then select the
cable modem/router network with the same name as the SSID name on the
bottom of your cable modem/router. For example, on Windows computers, click
the wireless connection icon on the Task Bar, click Available Wireless
Networks, select the correct SSID from the list of available wireless networks,
and then click the Connect button.
2
Next you will be prompted to enter the Security Key or Password for your
wireless network. The WPA/WPA2 security key is printed on the bottom label of
your cable modem/router.
Cable Modem Bottom Label:
3
Open your device's browser and go to a website to test your wireless setup. If it
works, congratulations! If it doesn't, please see the Troubleshooting Tips in
the User Manual on the CD.
Note: If you want to change the default SSID or the Security Key, please refer to
the User Manual on our website at www.zoomtel.com/5352manual