Zoom 5352 Quick Start Manual
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Zoom 5352 Quick Start Manual

Modem/router
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See also: User Manual
This Quick Start describes how to connect the Model 5352 Cable Modem/Router to a cable modem
service and how to use Model 5352 for Internet access by wireless or Ethernet-capable devices. More
detailed information, including information about advanced features, is in the User Manual on our website
at
www.zoomtel.com/5352manual

Package Contents

•
Cable modem
•
Power cube
•
Ethernet RJ-45 cable
•
This Quick Start flyer
Before installing your cable modem, please read this.
You need to connect the cable modem to a cable modem service that uses any of the popular DOCSIS
standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak with your cable
service provider.
Your cable service provider will need to know your modem's MAC ADDRESS, which is printed on a
label on the bottom of your modem. You provide this when you order cable modem service, or by
calling the cable company before or after installing your modem, or by entering your CM-MAC ADDRESS
on an account setup web page that appears when you first connect your cable modem to your provider's
network. Normally your cable service provider will tell you when to provide the CM-MAC address. You
may also be asked for your cable modem's model name and number, which is ZOOM 5352. If you need
the modem's serial number, you can find it near the MAC address on the label.
If you are replacing an "old" cable modem, do this:
1
Disconnect the coaxial cable from the old cable modem and connect it to your Zoom modem. If
the coaxial cable has a screw-on connector, turn the connector clockwise when tightening the
cable onto the Zoom cable modem.
2
If there's an Ethernet cable plugged into the old cable modem, unplug the Ethernet cable from
the old cable modem and plug it into any of the Zoom cable modem's LAN jacks.
M O D E L 5 3 5 2
Q U I C K S T A R T

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Summary of Contents for Zoom 5352

  • Page 1: Package Contents

    Normally your cable service provider will tell you when to provide the CM-MAC address. You may also be asked for your cable modem's model name and number, which is ZOOM 5352. If you need the modem's serial number, you can find it near the MAC address on the label.

  • Page 2: If This Is A First-Time Cable Modem Installation (That Is, You Are Not Replacing An "Old" Cable Modem), Do This

    Connect the Zoom power cube between the Zoom cable modem and a live power jack. DO NOT use your old cable modem’s power cube on your Zoom cable modem. Make sure the cable modem’s Power Switch is ON. What you do next depends on your cable modem company. Typically you can call your cable modem company’s support department and tell them your cable modem is hooked up.
  • Page 3 Please note the following: • Do not block Model 5352’s vents in any way. • Model 5352 can be horizontal or vertical. To put the cable modem/router in a vertical orientation, use the swiveling “foot” at the bottom of the unit.

  • Page 4: Hardware Connection

    ON/OFF SWITCH Powers the cable modem/router on or off. Connecting Model 5352 wirelessly to some device A Wi-Fi compatible computer, smartphone, game station, or other device can access the Internet wirelessly through your Cable Modem/Router. You can connect up to 253 devices wirelessly. To make...
  • Page 5 Cable Modem Bottom Label: When your Model 5352’s Online light is solid green as discussed above, open your device’s browser and go to a website to test your wireless setup. If it works, congratulations! If it doesn’t, please see the Troubleshooting Tips in the User Manual.

  • Page 6: Advanced Features

    Advanced Features You can configure advanced features after logging in to the Zoom Configuration Manager. Go to the section Logging in to the Zoom Configuration Manager. You may want to refer to the User Manual on our website at www.zoomtel.com/5352manual for information about all the options on the cable modem/router menu.

  • Page 7: Front Panel Leds

    Front Panel LEDs Your Zoom cable modem has several lights on its front panel to help you monitor the cable modem/router’s status. LIGHT COLOR DESCRIPTION Blinking: WPS is in discovery mode (LED blinks for up to 2 minutes) ON: LED lit solid for 30 seconds after WPS...

  • Page 8: Troubleshooting Tips

    "free", that's almost never true. When in doubt, check the cable service provider’s Web site! • In the unlikely event that you are told that your Zoom modem is not approved by your cable modem service, please email us at cableOK@zoomtel.com or call us at (617)753-0963.

  • Page 9: If You Need Help

    Please note that you are responsible for any charges (including brokerage or customs and duties) associated with shipping the defective unit to Zoom for repair. During the first year Zoom will pay return ground shipping to the customer in the U.S. and U.K. After the first year you may be required to pay a shipping and handling fee.

  • Page 10: Limited Warranty

    Zoom. Zoom will replace software at no charge if there is a defect in materials or workmanship for a period of 30 days from date of original retail purchase, provided the defective software is returned to Zoom. Shipments from Zoom will normally be via U.S.
  • Page 11 Safety Issues & Warnings WARNING: Risk of electric shock. Do NOT expose to water or moisture. The cable modem is a high-performance communications device designed for home and office environments. Do NOT use the cable modem outdoors. Keep the cable modem in an environment that is between 0°C and 40°C (between 32°F and 104°F).

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