Zoom Gateway/Router V3 User Manual
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Zoom Gateway/Router V3 User Manual

Zoom Gateway/Router V3 User Manual

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  • Page 1 U S E R G U I D E...
  • Page 2 NOTICE NOTICE NOTICE NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

  • Page 3: Table Of Contents

    Contents ... 5 VERVIEW NSTALLATION NSTRUCTIONS 1.1 W ’ S IN THE ACKAGE 1.2 Q UICK TART NSTRUCTIONS Step 1: Installing the Software ... 8 Step 2: Installing the Hardware ... 9 Step 3: Configuring Internet Explorer...12 Step 4: Configuring Your V3 ...14 Step 5: Setting up VoIP Service ...18 1.3 T IP C...
  • Page 4 4.3 S ETTING IREWALL ATABASES IP Group ...60 Service Group...62 Time Group ...62 A DSL I PPENDIX NTERNET ETTINGS IP P PPENDIX HONE NSTALLATION Plug Multiple Phones Directly into the V3 ...67 Use Cordless Phones to Link to the V3 ...67 PPENDIX AC AND INUX...

  • Page 5: Overview

    If you are an Internet service provider, a VoIP service provider, or a system administrator, additional information is available in the Technical Reference Manual at www.zoom.com The Technical Reference manual includes information such as voice parameters and dialing plan configurations.

  • Page 6: Installation Instructions

    Installation Instructions This chapter covers the basic instructions needed to install your V3 and place VoIP calls. 1.1 What’s in the Package Software CD-ROM Phone Cord Power Cube Ethernet Cable USB Cable Zoom V3 User’s Guide...

  • Page 7: What You Will Need

    In addition, you may have a phone-jack adapter to adapt the RJ-11 phone cord for a different phone jack (certain countries only). If anything is missing or damaged, contact Zoom Customer Support or your retailer or distributor. What You Will Need An Ethernet cable modem or Ethernet DSL modem.

  • Page 8: Quick Start Instructions

    3 3 3 3 When the process is complete, you will be prompted to click Finish and then Shut Down to turn off your computer. Remove the CD from your CD drive before you shut down your computer. Zoom V3 User’s Guide...

  • Page 9: Step 2: Installing The Hardware

    Step 2: Installing the Hardware Installing the Hardware is a two-step process, Making the Connections, and Powering Up. Making the Connections 1 1 1 1 The software must be installed before you proceed. Then, unplug or turn off the power to your PC and everything connected to your PC.
  • Page 10 V3’s LAN ports (1, 2, 3, or 4) and plug the other end into the computer’s Ethernet port. USB - Plug one end of the USB cable into the V3’s USB port and the other end into the computer’s USB port. Zoom V3 User’s Guide...
  • Page 11 Powering Up To ensure that all the devices you just connected to the V3 install correctly, you need to power up each device one at a time. Follow these steps carefully. 1 1 1 1 Plug in the modem’s Power Supply, and turn on the modem’s on/off switch if it has one.

  • Page 12: Step 3: Configuring Internet Explorer

    Internet Options and then click the Internet Options icon. Windows 98/Me/2000 users: From the desktop, click the Start button, point to Settings, and then click Control Panel. In Control Panel, click the Internet Options icon. Zoom V3 User’s Guide...
  • Page 13 2 2 2 2 In the Internet Properties dialog box, click the Connections tab. 3 3 3 3 On the Connections tab, click Setup. 4 4 4 4 Windows XP users: In the Welcome to the New Connection Wizard dialog box, click Next. If you see a Location Information dialog box, click Cancel to return to the Welcome dialog box, and click Next again.

  • Page 14: Step 4: Configuring Your V3

    Navigator) and try to connect to a familiar Web address. 2 2 2 2 If you connect successfully, your installation is complete and you’re ready to browse the Web! Continue with Step 5: Setting up VoIP Service on page 18. Zoom V3 User’s Guide...
  • Page 15 Modem 1 1 1 1 Open the Zoom Configuration Manager. You should have a Zoom icon on your desktop. You must double-click this icon to open up the Zoom Configuration Manager. (If you do not have an icon, open your Web browser, type http://10.2.2.2 and press Enter.)
  • Page 16 If you can’t call them, the tables beginning on page should help you figure it out. 4 4 4 4 Click Save Changes. The screen may change slightly, depending on the type of DSL you select. Zoom V3 User’s Guide...
  • Page 17 (usually your email address or the characters preceding the @ sign in your email address) and a password (NOT the username and password that you used to get into the Zoom Configuration Manager.) If you cannot remember or cannot find your username and password, call your service provider and tell them you have misplaced your username and password.

  • Page 18: Step 5: Setting Up Voip Service

    Just be sure to start the VoIP calls with the # symbol (except in VoIP Only Mode where you don’t use the #). Redial - You may redial a VoIP number just as you would redial any other number, using the redial feature on your phone. Zoom V3 User’s Guide...

  • Page 19: Setting The V3 For Voip Only Mode

    To put the V3 in VoIP Only Mode, follow these steps: 1 1 1 1 From the Zoom Configuration Manager, click the Voice Over IP icon at the top of the page. 2 2 2 2 Check the VoIP Only Mode box.

  • Page 20: Front Panel Description

    Frequently Asked Questions on the CD. Macintosh and Linux Users: You will find Customer Support information and User Documentation in Adobe PDF format in the appropriately named folders in the directory of the CD-ROM that came with your V3. Zoom V3 User’s Guide...

  • Page 21: Changing The V3'S Password & Resetting The Unit To Its Default Settings

    From time to time, Zoom may release improved firmware. This is available at www.zoom.com , along with upgrade instructions. We recommend that you check this site periodically for updates. 1.7 Changing the V3’s Password & Resetting the Unit to Its Default Settings To change the V3’s Password, click the Advanced Setup icon at...

  • Page 22: Windows Users: Removing The V3

    1 1 1 1 From the desktop, select Start | Programs | Zoom VoIP Gateway | Uninstall. 2 2 2 2 When prompted to confirm your choice, click Yes...

  • Page 23: Voice Over Ip Settings

    If you’re not sure you can check by going to the Advanced VoIP Setup page (Double-click the Zoom V3 icon on your desktop, then the Voice over IP button on the opening page, then the Advanced VoIP Setup button.) If the User ID box is filled in, your V3 is preset;...
  • Page 24 Auto Account Configuration 1 1 1 1 Open the Voice Over IP page. Click the Zoom V3 icon on your desktop, then the Voice over IP icon at the top of the opening page to display the Voice over IP setup page.
  • Page 25 3 3 3 3 If your service provider gave you a Filename, enter it in the Filename box. If you did not get a Filename from your service provider, leave the box as it is. 4 4 4 4 Go to the box labeled Encryption. Your service provider should have told you whether encryption should be on (box checked) or off (box unchecked).
  • Page 26 1 1 1 1 Open the Advanced VoIP Setup page. Double-click the Zoom V3 icon on your desktop. In lowercase letters, enter admin for the username and zoomvoip for the password. Click the Voice over IP icon at the top of the opening page to display the Voice over IP setup page.
  • Page 27 2 2 2 2 Under Service Configuration, click the Auto Account Configure box to remove the checkmark. 3 3 3 3 Enter the User ID, Authorization ID, Password, Domain/Realm, and SIP Proxy Address in the appropriate boxes. These five boxes must be filled in correctly.

  • Page 28: Call Forwarding And Call Waiting

    However, to activate these functions, you must enter the V3’s VoIP call management commands using your telephone keypad. The section immediately following the table, Activating Call Management Features, explains how to do this. on page 18 or continue below. Zoom V3 User’s Guide...

  • Page 29: Enabling Call Management Features

    Enabling Call Management Features Enable Call Forwarding Click to turn on the call forwarding feature. Then select (click) the options listed below that you want to use. Forward Calls To Enter the phone number of the location where you want to forward incoming VoIP calls.

  • Page 30: Activating Call Management Features

    If not, you need to re-enter the command: # <Forward code> <Forward Number> # Then the forwarding feature you have selected will become active. You will hear a stutter dial tone while call forwarding is active. Zoom V3 User’s Guide...
  • Page 31 Sample Table of Enable/Disable Codes Function Forward All * 7 2 Forward Busy * 7 4 Forward No Ans * 7 5 Forward Deactivate * 7 3 Call Waiting Disable *7 0 To deactivate Call Forwarding, enter # < Forward Deactivate code > # Note: Deactivating call forward from the keypad only deactivates the last phone number programmed—that is, the currently active...

  • Page 32: Playing Online Games

    Insert the Xbox Communicator module into the Xbox Controller expansion slot (top slot) and then insert the headset plug into the Communicator module. ® , go to page 33. ® Zoom V3 User’s Guide...

  • Page 33: Using Your V3 With Play Station ® 2

    3 3 3 3 Activate your Xbox Live account: The Xbox Live CD should still be in your Xbox. We recommend that you watch a video that explains the installation process: Select Xbox Live from the menu. Then, from the Dashboard, select Xbox Live and follow the prompts.
  • Page 34 Outside game players need to know the V3’s WAN IP address. To find this address, click the System Status icon at the top of any Zoom Configuration Manager page and scroll down to the WAN Status section. Zoom V3 User’s Guide...

  • Page 35: Setting Up The V3 For Peer- To-Peer Gaming And Multiplayer Game Hosting

    3.3 Setting Up the V3 for Peer- to-Peer Gaming and Multiplayer Game Hosting There are only two cases where you need to set up your V3 for online gaming. — If you are using your computer to play a “peer-to-peer” or “head-to-head”...

  • Page 36: Setting Up A Virtual Server

    DMZ instructions on page 44. Warning! Every time you open an additional port, it decreases the effectiveness of your firewall, so the less ports you open the better. Zoom V3 User’s Guide...
  • Page 37 2 2 2 2 Choose an IP address for Gaming. Double-click the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser just the way you would normally type a web address) to get to the V3’s Zoom Configuration Manager. Click the Advanced Setup icon, then click LAN Settings.
  • Page 38 Address and Subnet Mask shown below, unless you chose an IP address in Step 2 other than 10.2.2.16, in which case you should enter the number that you chose instead of 10.2.2.16. 10.2.2.16 255.255.255.0 10.2.2.2 10.2.2.2 Zoom V3 User’s Guide...
  • Page 39 IP address 10.2.2.16 Subnet mask 255.255.255.0 Now click the DNS Configuration tab at the top of the menu. Then click Enable DNS. Enter any name (i.e., your name, the words “My Computer”, a favorite word, or any other letters or numbers) in the box labeled Host:.
  • Page 40 Note: If you are using another version of Linux and you are unsure how to enter this information, consult the help file or documentation that came with your operating system. continue with 10.2.2.16 255.255.255.0 10.2.2.2 10.2.2.2 Zoom V3 User’s Guide...
  • Page 41 Virtual Server button. If you already closed the Zoom Configuration Manager, double- click the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser) and click the Advanced Setup icon. 8 8 8 8 Configure the Virtual Server.

  • Page 42: Configuration Page

    UDP. Host IP Address Fixed IP address of the host computer— this is the same IP address that you chose in Step 2 and entered in Step 4, probably 10.2.2.16. Zoom V3 User’s Guide...
  • Page 43 Outside game players will need to know the V3’s WAN IP address. To find this address, click the System Status icon at the top of any Zoom Configuration Manager page and scroll down to the WAN Status section. Chapter 3: Playing Online Games...

  • Page 44: Setting U P Admz

    Windows Help or the documentation that came with your software or computer. IP address Subnet mask Default gateway or router (V3’s LAN IP address) Preferred DNS server or Name server 10.2.2.16 (see Step 1 below) 255.255.255.0 10.2.2.2 10.2.2.2 Zoom V3 User’s Guide...
  • Page 45 1 1 1 1 Choose an IP address. Double-click the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser just the way you would normally type a web address) to get to the V3’s Zoom Configuration Manager. Click the Advanced Setup icon, then click LAN Settings.
  • Page 46 Address and Subnet Mask shown below, unless you chose an IP address in Step 1 other than 10.2.2.16, in which case you should enter the number that you chose instead of 10.2.2.16. 10.2.2.16 255.255.255.0 10.2.2.2 10.2.2.2 Zoom V3 User’s Guide...
  • Page 47 IP address 10.2.2.16 Subnet mask 255.255.255.0 Now click the DNS Configuration tab at the top of the menu. Then click Enable DNS. Enter any name (i.e., your name, the words “My Computer”, a favorite word, or any other letters or numbers) in the box labeled Host:.
  • Page 48 Note: If you are using another version of Linux and you are unsure how to enter this information, consult the help file or documentation that came with your operating system. continue with 10.2.2.16 255.255.255.0 10.2.2.2 10.2.2.2 Zoom V3 User’s Guide...
  • Page 49 DMZ button to open the DMZ Configuration page. If you already closed the Zoom Configuration Manager, double-click the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser) and click the Advanced Setup icon.

  • Page 50: Using The V3'S Advanced Firewall

    IP packets. In general, you will want to do this to prevent unwanted packets from entering your network (this is the purpose of the wall in the first place). Zoom V3 User’s Guide...
  • Page 51 By default, the firewall will allow only those packets to enter that you are likely to need; for example, in response to a request for a web page, or as part of a VoIP call you make. You may want to accept other, specific packets, perhaps to facilitate Internet gaming, or because you want people outside your network to access a server you have set up.

  • Page 52: Main Firewall Features

    Click the Protection Policy link to display the basic and advanced protections. Protection policies provide a defense from the most common methods of tampering with the security of a network. All the defense mechanisms listed below are enabled by default. Zoom V3 User’s Guide...
  • Page 53 IP Spoof Inspects so-called “trusted” IP addresses to ensure checking legitimacy. Ping of Death Prevents oversized ping packet fragments (totaling checking more than 65,536 bytes) from getting through— which cause the computer to hang or crash. Land Attack Guards against attackers who mimic source and checking destination ports and IP addresses, causing infinite loops and system crashes.

  • Page 54: Hacker Log

    Advanced Setup page and click System Log .) General Attacks are those most likely to occur—Land Attack, Reassembly Attack, ICMP Redirection, and Source Routing. Deny Policy and Allow Policy are tied to inbound and outbound firewall policies (see page 56). Zoom V3 User’s Guide...

  • Page 55: Service Filtering

    V3 to receive RIP (Routing Information Protocol) requests from an external source. The Technical Reference Manual contains details about RIP; go to www.zoom.com Disabled by default. Enable it to allow your V3 to receive DHCP requests from an external source.

  • Page 56: Creating Inbound /Outbound Policies

    That is, for an inbound policy, the source address appears on the WAN side, and the destination appears on the LAN side; for an outbound policy, the source is on the LAN side and the destination is on the WAN side. Zoom V3 User’s Guide...

  • Page 57: Inbound Policies

    Inbound Policies Inbound firewall policies allow you to filter the traffic that arrives over the Internet—from the WAN side to the V3 LAN side— based on rules that you set up. Src IP Source IP address to which this rule should apply.* Dest IP Destination IP address to which this rule...

  • Page 58: Outbound Policies

    Outbound firewall policies allow you to filter the traffic that users inside the firewall—on the V3’s LAN side—are allowed to send out over the Internet—to the WAN side. Src IP Source IP address to which this rule should apply.* Zoom V3 User’s Guide...
  • Page 59 Dest IP Destination IP address to which this rule should apply.* Src Port Source Port number to which this rule should apply.* Dest Port Destination Port number to which this rule should apply.* Transport Protocol Protocol to be used. Choices are All, TCP, UDP, ICMP, AH, ESP, GRE.

  • Page 60: Setting U P Firewalld

    (or users) to have Internet access, you can set up an IP group that includes those computers and then set up an outbound policy that blocks Internet access for that IP group. Zoom V3 User’s Guide...
  • Page 61 IP/Mask There are three ways to use this database. Choices are Single IP , IP Range , or Subnet Mask . Your selection depends on whether you want to specify one IP address for an entire group, a range of IP addresses for a group, or a range of subnet masks for a group.

  • Page 62: Service Group

    Internet during the day, you can set up a time group that blocks Internet access from 8am to 5pm. Time windows are useful when configuring inbound and outbound firewall policies for a particular group of individuals. Zoom V3 User’s Guide...
  • Page 63 Time Window Name Name of your choosing. Purpose is to identify the group that you want to associate with a given time period. Maximum length=19 characters. Time Period Starting and ending time window—day, hour, minute, and AM or PM. Once you have filled in these fields, click Add/Modify this entry. A new page displays, showing the new entry at the top, with two buttons Modify and Delete.

  • Page 64: Table

    If your service provider is not shown, and the settings for Service Provider Not Shown Service Provider Not Shown Service Provider Not Shown Service Provider Not Shown don’t work, try the settings for the company that provides local phone service in your area. Zoom V3 User’s Guide...
  • Page 65 USA Service Providers DSL Connection Type AllTel (1) PPPoE AllTel (2) 1483 August.net (1) 1483 August.net (2) 1483 BellSouth PPPoE CenturyTel (1) PPPoE CenturyTel (2) 1483 Covad PPPoE Earthlink (1) PPPoE Earthlink (2) PPPoE 1483 Qwest (1) PPPoA Qwest (2) PPPoA SBC (1) PPPoE...
  • Page 66 Spain-Telefonica (1) PPPoE Spain-Telefonica (2), 1483 Terra Spain-Wanadoo (1) PPPoA Spain-Wanadoo (2) PPPoE Spain-Wanadoo (3) 1483 Sweden-Telenordia PPPoE Sweden-Telia 1483 Switzerland PPPoE Turkey(1) PPPoE Turkey(2) PPPoA UK (1) PPPoA UK (2) PPPoE Venezuela-CANTV 1483 Vietnam PPPoE Zoom V3 User’s Guide...

  • Page 67: Appendixa Dsl Internet S

    Appendix B VoIP Phone Installation Options Your V3 gateway makes it easy to make both VoIP calls over the Internet and regular phone calls using your standard phone service. You can plug a single telephone into the V3’s PHONE jack. You may prefer to connect more than one phone to the V3 so that you can make VoIP calls from other rooms.

  • Page 68: Settings

    Click Apply Now (or Save if prompted) and close the 5 5 5 5 Network pane. For Mac OS X, you’re done with your network settings. Now 6 6 6 6 return to Configuring Your V3 on page 14. Zoom V3 User’s Guide...

  • Page 69: Linux Tcp/Ip Settings

    For Mac OS 7.6.1 - 9.2.2 1 1 1 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 2 2 2 Under Connect via:, select Ethernet built-in. Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field.
  • Page 70 Reboot with this command: /sbin/shutdown -r now. For Debian Add this line to the file /etc/network/interfaces: iface eth0 inet dhcp. Reboot with this command: /sbin/shutdown -r now. Now return to Configuring Your V3 on page 14. Zoom V3 User’s Guide...

  • Page 71: Tips

    You should see a WAN IP address listed. To get to the V3’s System Status page, double-click the Zoom icon on your desktop (or type 10.2.2.2 in your Web browser). Then log in by entering the User Name admin and the Password zoomvoip, and click the System Status icon.
  • Page 72 If you are unsuccessful, check to see if you have a WAN IP address (see page 71). If you do not, you should contact Zoom Technical Support. If you have a WAN IP address, but can’t connect to the Internet, make sure that: Your Ethernet or USB cable connections are okay.

  • Page 73: Appendixd Troubleshooting

    1 1 1 1 First open the Windows TCP/IP Properties dialog box. How you do this depends on your version of Windows: —For Windows 2000: From the desktop click the Start button, point to Settings and then Network and Dial-up Connections. Then right-click (NOT left-click) Local Area Connection, select Properties, highlight your NIC card’s TCP/IP entry (it should start with TCP/IP and have the characters 10/100, NIC, or Ether in it –...
  • Page 74 Your service provider’s broadband connection is functioning properly by placing a call to customer support. I type http://10.2.2.2 into my Web browser’s address bar, but the V3’s Network Password box won’t open so I can’t communicate with the V3. Zoom V3 User’s Guide...

  • Page 75: Oip And Phone Troubleshooting

    If you are using a Macintosh or Linux computer, your Internet settings may need adjustment; turn to page 68 for instructions. If you are using Mac OS X 10.3 and above, renew your IP address: Go to System Preferences | Network. Click the Configure button and then the Renew DHCP Lease button.
  • Page 76 When I try to make a VoIP call to a standard PSTN number, the call doesn’t go through. Make sure that: You have signed up for PSTN service with your VoIP service provider. Contact your provider’s customer support department if necessary. Zoom V3 User’s Guide...
  • Page 77 You are dialing according to the guidelines your service provider gave you. Your provider’s web site should provide instructions and examples. For instance, you may need to dial local calls as though they were long distance. Or, you may need to dial a call within your country as though you were calling from outside the country—beginning with an international prefix such as 00, followed by the country code, city code or...
  • Page 78 If you do not notice the V3’s change in dial tone after you press # to begin a VoIP call, we recommend that you change your VoIP dial tone to make it more easily recognizable. See page 25 for help changing your ring tones. Zoom V3 User’s Guide...

  • Page 79: Nformation

    Appendix E Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX.

  • Page 80: European Declaration Of Conformity

    Note: If you do not use the supplied phone cord, use an equivalent of minimum AWG 26 line cord. Note: The V3’s WAN port is not allowed to connect directly to the telecommunications network. Test Report electrical safety EMC-emissions Zoom V3 User’s Guide...

  • Page 81: Declaration Of Conformity

    None Manufacturer Zoom Technologies, Inc. Brand Zoom V3 VoIP Gateway/Router Type Series 0225; Models 5567, 5570, 5577, 5580, 1612, 1615, 1622, 1625, 9222, 9225, 9232, 9235 is tested to and conforms with the essential requirements for protection of health and the safety of the user...
  • Page 82 Zoom V3 User’s Guide...
  • Page 83 Appendix E: Regulatory Information...
  • Page 84 3545-B 27329 ©2005...

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