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User Manual
M O D E L 5 3 6 0 Q U I C K S T A R T
This Quick Start describes how to connect the Model 5360 cable modem/router to a cable modem
service, and how Ethernet-capable and wireless computers, smartphones, tablets, smart TVs, and other
devices can use Model 5360 for Internet access.
Package Contents
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Cable modem/router
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Power cube
We strongly recommend that you stand the cable modem vertically. Placing the modem vertically will
normally give you better wireless reception and improve modem cooling. Please rotate the base so it
supports the modem case. After you stand your cable modem upright, remember to adjust your antennas
for best reception – normally with each one pointing up and away from the other antenna.
Before installing your cable modem, please read this.
You need to connect the cable modem to a cable modem service that uses any of the popular DOCSIS
standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak with your cable
service provider.
Your cable service provider will need to know your modem's MAC ADDRESS, which is printed on a
label on the bottom of your modem, and the account number of your cable service. Your account
number can be found on your bill, or you can call your service provider and ask them for your account
number. You need to provide this information when you order cable modem service, or when calling the
cable company after installing your modem, or when filling out the account setup web page that may
appear when you first connect your cable modem to your provider's network. You may also be asked for
your cable modem's model name and number, which is ZOOM 5360. If you need the modem's serial
number, you can find it near the MAC address on the label.
If you are replacing an "old" cable modem, do this:
1
Disconnect the coaxial cable from the old cable modem and connect it to your Zoom modem. If
the coaxial cable has a screw-on connector, turn the connector clockwise when tightening the
cable onto the Zoom cable modem.
2
If there's an Ethernet cable plugged into the old cable modem, unplug the Ethernet cable from the
old cable modem and plug it into any of the Zoom cable modem's LAN jacks.
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Ethernet RJ-45 cable
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This Quick Start flyer
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Table of Contents
Related Manuals for Zoom 5360
Summary of Contents for Zoom 5360
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Page 1: Package Contents
You may also be asked for your cable modem's model name and number, which is ZOOM 5360. If you need the modem's serial number, you can find it near the MAC address on the label. -
Page 2: If This Is A First-Time Cable Modem Installation (That Is, You Are Not Replacing An "Old" Cable Modem), Do This
Zoom cable modem. (If you’re not sure a cable is live, you can see whether you get a good TV signal when that cable is used with a working TV set-top box.) Here are some ways you can get... - Page 3 Ethernet cable to a computer is difficult or impossible, you can make a wireless connection as discussed below in “Connecting Model 5360 wirelessly to some device.” Connect the Zoom power cube between the Zoom cable modem and a live power jack. Go to “Now that your cable modem is connected, do this.” below.
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Page 4: Hardware Connection
SSID name on the bottom label. The SSID name on the bottom label is for model 5360’s 2.4 GHz frequency band. Model 5360’s 5 GHz band has the same name plus -5G at the end, and is only visible if your wireless device works at 5 GHz. If your device supports both frequencies, you can pick either SSID. - Page 5 Default Wireless Network Name/SSID Default Wireless Password When your Model 5360’s Online light is solid green as discussed above, open your device’s browser and go to a website to test your wireless setup. If it works, congratulations! If it doesn’t, please see the Troubleshooting Tips in the User Manual.
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Page 6: Front Panel Leds
Password: admin The Status page should appear. If the Status page doesn’t appear, please see Troubleshooting Tips. Front Panel LEDs Model 5360 has several lights on its front panel to help you monitor the cable modem/router’s status. LIGHT COLOR DESCRIPTION... - Page 7 2.4 GHz wireless band is enabled O FF: 2.4 GHz wireless band is not enabled Blinking: Data is flowing and wireless is connected on the Green 5 GHZ band 5 GHz wireless band is enabled O FF: 5 GHz wireless band is not enabled Blinking: WPS is in discovery mode (LED blinks for up to 2 minutes) LED lit solid after WPS configuration is...
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Page 8: Troubleshooting Tips
Troubleshooting Tips Problem: I cannot access the Internet. What should I do first? Solution: Try the following: Make sure that your Cable Modem/Router’s MAC address is registered with your cable provider. When your provider’s representative or setup software asks for your MAC address, you can find the CM MAC address on your modem/router’s bottom label. - Page 9 Wireless icon in your system tray to check signal strength. If your signal strength is not strong enough, try reorienting the antennas on the Cable Modem/Router. Change the wireless channel. To do that, follow these steps: Open the Zoom Configuration Manager by entering the following in your Web browser's address bar: http://192.168.0.1 In the Login dialog box, type the following User Name and Password in lower case, and then click Login.
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Page 10: If You Need Help
You will see status information about your cable modem/router and its connection that you can read back to your service provider. Problem: What if I'm told that my Model 5360 cable modem/router isn't approved for my cable modem service? ®... -
Page 11: Return Of Defective Units
Please note that you are responsible for any charges (including brokerage or customs and duties) associated with shipping the defective unit to Zoom for repair. During the first year Zoom will pay return ground shipping to the customer in the Continental U.S. and U.K. After the first year you may be required to pay a shipping and handling fee.