Konica Minolta FAX 9820 User Manual page 90

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Your Konica FAX 9820 is a complex machine with
many features and functions. Many problems you
experience may be due to improper programming. If
you are experiencing a problem, read through the
following list of problems and solutions before calling
your local dealer or qualified service agent.
The display is blank. Make sure your machine is turned on.
Check the power cord to make sure that it is securely plugged
into the machine and into the wall outlet. Check your wall outlet to
make sure that it has power.
Nothing happens when you press the control panel keys.
Open and close the upper cover.
If that does not solve the problem, turn the machine off, wait ten
seconds, then turn it on again.
The display tells you to replace paper even though there is
paper in the paper tray. Make sure that the paper is properly
stacked in the tray. Then check for a paper jam in the paper feed
path.
Your documents jam in the scanner. Check the document for
wrinkles, tears or other damage. If it is damaged, try making a
copy of the document on a photocopier and faxing or scanning
the copy. Make sure there are no staples or paper clips and that
the paper is clean and dry. Make sure the document is not wider
than your machine can load.
Your machine won't dial. Check the power cord and wall
outlet. Make sure that your telephone line (not your external
telephone or handset) is connected to the LINE outlet on the
back of your machine—see page 17. If you have an external
telephone connected, lift the handset and check for a dial tone. If
you do not hear one, there may be a problem with your
telephone line. If you do hear a dial tone, your machine may be
using the wrong dialing method (pulse or tone) for your area. If
you hear changing tones instead of dialing pulses and you know
that your area uses pulse dialing, refer to the MF(TONE)/
DP(PULSE) dial parameter setting on page 61.
The display shows a communication error. A "COMMUN.
ERROR" message indicates any of a number of problems.
• You may be trying to communicate with an incompatible fax
machine (your machine can only communicate with ITU-T
Group 3 fax machines).
• The remote machine may not be able to perform the function
that you want, such as polling or confidential messages.
• The remote machine may be out of paper or experiencing a
paper jam.
• Bad telephone line conditions can cause communication errors. Try
sending the fax again and check to make sure you are dialing the
correct telephone number.
• If you have to dial a prefix number to get an outside line, or if
you are dialing internationally, you may need to enter a pause
(using the Pause One Touch key) after the dial prefix or
international dialing code to tell your machine to wait for a dial
tone.