Konica Minolta Fax 9930 User Manual
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Konica Minolta Fax 9930 User Manual

Konica Minolta Fax 9930 User Manual

Konica fax 9930 fax machine user's manual
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FAX 9930
User's Manual

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Summary of Contents for Konica Minolta Fax 9930

  • Page 1 FAX 9930 User’s Manual...
  • Page 2 Overview User’s Manual...
  • Page 3 Konica Business Technologies, Inc. Marketing Department 500 Day Hill Road Windsor, CT 06095 Manual Part Number OP-9930-01 Konica FAX 9930 Please visit Konica Business Technologies Inc’s. multilingual web site at: http://www.Konicabt.com is a registered trademark of the United States NERGY Environmental Protection Agency.

  • Page 4: Table Of Contents

    Contents Overview Help and Helpful Hints ... 1 Where is the Help Key? ... 2 What Does Help Do? ... 2 Help List ... 3 Function List ... 3 Saving Money ... 4 Saving Time ... 6 Help Button ... 6 Speed Dial Numbers ...
  • Page 5 Answering Machine ... 38 Answering Machine and Telephone ... 38 Connecting Power ... 38 Loading Paper ... 39 Konica FAX 9930 Selecting Functions and Settings ... 40 Navigating the Function Menu ... 41 Primary Menu Functions ... 41 Using the Help Key ... 42 Setting Features...
  • Page 6 Setting Basic Features ... 48 Setting the Date and Time ... 48 Setting the Language ... 48 Setting Your Fax Machine’s ID... 49 TSI/CSI ... 49 Sender ID ... 49 Setting the TSI/CSI and Sender ID ... 49 Setting the Answering Mode ... 50 Procedure ...
  • Page 7 Connecting to a PBX... 60 Entering a PBX Dial Prefix ... 61 Clearing the PBX Dial Prefix ... 61 Konica FAX 9930 Programming Speed Dial Numbers ... 62 Types of Speed Dial Numbers ... 63 One-Touch Speed Dials ... 64 2 or 3 Digit Speed Dials ...
  • Page 8 Basic Faxing ... 76 Document Guidelines ... 76 General ... 76 Single Page Specifications ... 77 Multiple Page Specifications ... 77 Loading Documents ... 78 Resolution ... 79 Contrast ... 79 Sending a Fax ... 80 Using a One Touch Speed Dial Key ... 80 Using 2 or 3-digit Speed Dial ...
  • Page 9 Sending a Fax to a Group... 103 Finding a Group Name ... 103 Group Directory Report ... 103 Using Speed Dial/Search ... 104 Broadcasting ... 105 What is a Broadcast Fax? ... 105 Sending a Broadcast Fax ... 105 viii Konica FAX 9930...
  • Page 10 Advanced Operations ... 106 Delayed Faxing ... 107 What is Delayed Faxing? ... 107 Delayed Fax vs. Delayed Batch ... 107 Sending a Delayed Fax ... 108 Canceling Delayed Transmissions ... 109 Delayed Batch Transmission ... 110 Program the Delayed Batch Destination Number ... 110 Setting the Batch TX Time Function ...
  • Page 11 Create the Relay Password ... 134 Status of Relay Broadcast Report ... 135 Printing the Relay Fax at the Hub ... 136 Konica FAX 9930 Sending Documents Requested by Another Fax Machine (Polling Transmission) ... 137 Explanation of Polling Transmission Types ... 138 Feeder (Document Tray) Polling ...
  • Page 12 Customizing Features and Operations ... 147 Identifying Current Settings ... 148 Printing a Configuration Report ... 148 Changing Operation Functions ... 149 List of Operation Functions ... 150 Remote Diagnosis... 150 Transmission (TX) Mode Default ... 150 Memory Full Save ... 151 Instant Dial ...
  • Page 13 Group Directory Report ... 165 Printing the Group Directory ... 165 Configuration Report ... 165 Printing the Configuration Report ... 165 Konica FAX 9930 Function List ... 166 Printing the Function List ... 166 Message Confirmation Report ... 167 Printing the Message Confirmation Report ... 167 Message Confirmation Report Options ...
  • Page 14 Maintenance ... 172 Cleaning the Scanner Path ... 172 Replacing the Toner Cartridge ... 173 Toner Yield ... 173 Replacing the Image Drum ... 177 Image Drum Yield ... 177 Resetting the Drum Counter ... 179 Dual Line ... 180 What is Dual Line? ...
  • Page 15 Resetting the Image Drum Counter ... 200 Problem Checklist ... 201 Shipping Your Machine ... 208 United States and Canada ... 208 Latin America ... 208 Konica FAX 9930 Specifications ... 209 Dialing ... 209 General ... 210 Memory ... 211 Scanning ...

  • Page 16: Help And Helpful Hints

    Help and Helpful Overview Hints Your fax machine has many features and capabilities that will help you operate the machine save money save time The Help button provides valuable information to help you operate the machine. This section summarizes the features and capabilities directly connected to saving money and time.

  • Page 17: Where Is The Help Key

    Where is the Help Key? The Help key (1) is a control panel key. Konica FAX 9930 What Does Help Do? When you press the Help key, a Help List and Function List print. The Help List is a guide for using key features of the machine.

  • Page 18: Help List

    Help List The Help List covers the items listed below. Program Speed Dial Numbers Program Groups Sending a Fax to Multiple Locations (Broadcast) Sending a Fax to a Single Location Copying Delayed Faxing Function Settings Report Printing Message Confirmation Report Function List The Function List is a report of the product’s menu programming structure.

  • Page 19: Saving Money

    Most phone services offer lower phone rates during off-peak times and for local phone connections. Your fax machine allows you to take advantage of lower phone rates. Some savings depend on the options you have purchased and the type of fax machines you communicate with.
  • Page 20 Control Access to Your Machine You can control access to your machine. The method you use determines the amount of access control. A password must be entered or the machine cannot be used The machine can only be used by people who have the password.

  • Page 21: Saving Time

    This greatly reduces the number of keystrokes and time required when using these numbers. For more information, refer to “Programming Speed Dial Numbers.” Konica FAX 9930 Dual Access Your machine can multi-task. You can load and prepare a document for sending while the machine is receiving or sending another fax.

  • Page 22: Helpful Hints

    Helpful Hints Send a Fax and Save the Number If you enter a number to send a fax, and want to save it as a Speed Dial number, you can Enter the number. Place the document on the feeder. Press Speed Dial/Search. The machine goes to the next available (not yet programmed) Speed Dial number.

  • Page 23: Checking Information During Transmissions

    ENTER twice. Konica FAX 9930 Checking Information During Transmissions Your fax machine allows you to check the progress of a fax being sent by your machine. Press the # key twice while a fax is being sent from your machine.

  • Page 24: References

    References There are four very useful reference documents that you should print and keep near your fax. These documents are very helpful when programming your machine. Help and Function Lists Press Help and these lists print. The Help List provides instructions for using the control panel to access or program various machine settings and functions.

  • Page 25: Recording Addresses And Passwords

    Konica Dealer for assistance. Some of the features that use addresses and passwords are: Confidential Faxes See “Advanced Operations, Confidential Faxes.” Relay Faxes See “Advanced Operations, Relay Faxing.” Restrict Access See “Customizing Features and Operations, Changing Operation Functions, Restrict Access.” Konica FAX 9930...

  • Page 26: Introduction

    Introduction Overview Thank you for purchasing this fax machine. This desktop, plain-paper facsimile machine utilizes advanced light- emitting diode (LED) technology for quick and trouble-free transmission/reception of data and images. In addition to the many standard features, options can expand the machine’s capabilities.

  • Page 27: Features

    Group Faxing. Create as many as 20 groups of telephone numbers and send documents to multiple locations with a single selection. Konica FAX 9930 Automatic alternate call. Dials a second (alternative) telephone number if the number originally dialed is busy.
  • Page 28 Automatic redial and page retransmission. Ensures document transmission when a telephone number is busy or a problem occurs in the communications process. Advanced memory transmission/reception features. A number of convenient features including automatic reception into memory without printing—ideal for reception of confidential communications). Dual Access operations.

  • Page 29: Getting To Know Your Machine

    Displays status of machine and operation in progress One-Touch Keypad Use for one-touch dialing of preprogrammed telephone numbers and for entering alphabetic, numeric and special characters for programming and ID entries. Numeric Keypad Use to enter telephone numbers, program information, and manual dialing. Konica FAX 9930...
  • Page 30 Manual Paper Feeder Tray Fold out for manual paper feed (bypass paper tray). Use this to feed different types of paper directly into the machine. Copy Stacker Release Buttons Press these two buttons (one on each side), to gain entry to the toner/image drum area.
  • Page 31 Down position: copies exit the machine face up. Use this lever when copying or when using the optional Network Print or PC Print. Options vary according to the the model of your machine. See “Options and Accessories” Konica FAX 9930...
  • Page 32 With the MFP Kit, your fax can function as a printer, scanner, copier and PC-based fax machine. A parallel cable is included in the kit. Options vary according to the the model of your machine. See “Options and Accessories”...
  • Page 33 Install a new toner cartridge* when Replace Toner Cartridge appears on the display panel. * Only install toner cartridges specified by Konica for use in this machine! See “Maintenance.” Konica FAX 9930...

  • Page 34: Control Panel Keys And Indicators

    Control Panel Keys and Indicators ™ User’s Guide...
  • Page 35 Return to the previous operational layers in the programming of the machine. Move the cursor to the left during normal operation Konica FAX 9930 Shift Down Key: Use this key to: Move to the next option in the same operational layer when programming the machine.
  • Page 36 Enter Key: Use this key to: Determine/register a menu option or setting. Determine the location of a broadcast operation. Display the results of a transmission or printout a Message Confirmation Report when the machine is in the standby mode with no document set in the document tray.
  • Page 37 After pressing the key, you can hear the dial tone and dialing code through the machine’s speaker. Konica FAX 9930 18 Speed Dial/Search Key: After loading a document for faxing, press this key and then enter the programmed Speed Dial (One-Touch or 2 or 3-digit) number for the location.
  • Page 38 21 Stop Key: Use this key to: Cancel the operation shown on the display. Cancel the transmission of a fax (press twice within 3 seconds). Cancel an alarm (Alarm indicator light illuminates). Return to higher operational layers when programming the machine. 22 One-Touch Keypad Latch to Second Panel: Lifting this latch rotates the primary label plate for the One-Touch keypad, revealing a second panel.

  • Page 39: One-Touch Keypad

    After pressing the Search key, use these keys to make an alphabetical search for names of telephone numbers previously programmed. Konica FAX 9930 Using One-Touch Keys for Programming The One-Touch keys are also useful in the programming of names in the machine memory. In addition to the...
  • Page 40 Caps Key (One-Touch key #31): Use this key to switch between uppercase and lowercase when entering alphanumeric characters. Space Key (One-Touch key #36): Use this key to enter spaces when programming the machine. Unlike the Pause key, spaces provide easier reading only and have no effect on dialing characteristics.

  • Page 41: Accessing Second Panel Of One-Touch Keys

    1 through 80. For Speed Dials 81 and above, program the number(s) and print the Telephone Directory. See “Reports, Telephone Directory.” Konica FAX 9930 Signal Tones The machine emits sounds to identify specific conditions. Key Select Tone: This is a short beep that is emitted each time a key is pressed.

  • Page 42: Installation

    Installation Overview To install your fax machine, follow the steps in this section. Safety Installation Hints Operation and Maintenance Toner Cartridge and Image Drum Handling Toner Emergency First Aid Getting Started Where to Install Your Fax Machine Unpacking Setting Up Your Fax Machine...

  • Page 43: Safety

    The electrical outlet and phone jack should be installed near the equipment and should be easily accessible. The two TEL terminals on the back of the fax machine are only suitable for 2–wire devices. Not all standard telephones will respond to incoming calls when connected to an extension jack.

  • Page 44: Operation And Maintenance

    When relocating your fax machine, always disconnect the telephone line before disconnecting the power cord, then reconnect the power cord first. This fax machine is not intended to be used in parallel with any other telephone devices. Toner Cartridge and Image Drum Handling Leave unused toner cartridges and image drums in their packages until needed.

  • Page 45: Toner Emergency First Aid

    Where to Install Your Fax Machine Place your fax machine in a dust-free location away from direct sunlight. Allow several inches on each side of the fax machine to ensure adequate ventilation. Make sure that both power and telephone outlets are available nearby.

  • Page 46: Unpacking

    If any items are missing, contact Konica immediately. Keep your packing materials and carton in case you need to ship or transport the unit. 1 Fax Machine 2 Toner cartridge 3 Image drum (inside machine) 4 Power cord...

  • Page 47: Setting Up Your Fax Machine

    Setting Up Your Fax Machine 2 Press the release buttons located on both sides of the copy 1 Lift up on the document tray and swing it up and out of stacker. Lift up the stacker. the way. Konica FAX 9930...
  • Page 48 3 Move aside the protective sheet and grasp the image drum cartridge, then lift it out. Caution: Do not touch the green drum surface! 4 Grasp the protective sheet and pull it out. 5 Put the image drum cartridge back into place. 6 Press down at each end of the image drum cartridge to make sure it is installed correctly.

  • Page 49: Installing The Toner Cartridge

    The use of any other toner will result in the display of an operation error and in machine malfunction. Konica FAX 9930 2 Unwrap the toner cartridge and gently shake it to distribute the toner. Then carefully peel the tape from the bottom of the toner cartridge.
  • Page 50 4 Lower the right side down into the toner well. 6 Close the copy stacker and document tray. Make sure the cover is firmly closed. 5 Push the lock lever (in the direction of the arrow) until it stops. User’s Manual...

  • Page 51: Attaching The Document Stacker

    Attaching the Document Stacker Attach the document exit stacker on the back of the machine using the latching mechanism provided. Konica FAX 9930 Connecting to the Telephone Line 1 Insert one end of the telephone cord into the LINE jack in the back of the machine.

  • Page 52: Connecting Optional External Devices

    Telephone Important: Any external telephone or answering machine connected to your fax machine must be FCC (US) or CSA (Canada) approved. 1 Insert one end of the telephone cord into the TEL jack on the back of the fax machine.

  • Page 53: Answering Machine

    Answering Machine Refer to “Connecting an External Telephone.” You must have the TAD mode feature turned on for an answering machine to work with your fax machine. See “Setting Basic Features, Setting the Answering Mode.” Answering Machine and Telephone 1 Connect your answering machine to your fax machine.

  • Page 54: Loading Paper

    75% of the original length. Your fax machine is set at the factory to use letter size paper. To use a different paper size, change the 1’ST PAPER SIZE user function setting to match your new paper size.

  • Page 55: Iv | Konica Fax

    Functions are shown in the display as you navigate through the menu, using the navigation keys. If a document is loaded, menu functions for sending documents are displayed first. If no document is loaded, other menu functions are displayed. Konica FAX 9930...

  • Page 56: Navigating The Function Menu

    Navigating the Function Menu The menu is set up in a multilevel structure of functions, options, and settings. A function can include a number of options and settings. For example, Polling TX/RX includes 2 options—Polling TX and Polling RX. Each of these options includes a number of possible settings.

  • Page 57: Using The Help Key

    Help and Function Lists, which provide instructions for accessing menu items. These are helpful when you are setting your machine’s features. See “Help and Helpful Hints.” Konica FAX 9930 Setting Features There are two ways to navigate through the functions: Step Access The step access method moves through the function menu step by step.

  • Page 58: Using Step Access

    Using Step Access To navigate through the various functions step by step, use the navigation keys: Press the MENU/EXIT key to activate the function menu mode and to exit the function menu mode and return to standby state. Press SHIFT UP to move to the previous function or option Press SHIFT DOWN...

  • Page 59: Using Speed Access

    1 Press Menu/Exit. 2 Press 4 key. 3 Press 0 key. 4 Redial Tries function appears. 5 Enter the setting you want. Konica FAX 9930 Speed Access Numbers There are seven types of speed access numbers. Clock Adjustment ID/Password Programming...
  • Page 60 Speed Access Numbers (by Type) Clock Adjustment 00 Clock Adjustment ID/Password Programming 01 TSI/CSI 02 Sender ID 03 Personal Box 04 Memory Password Machine Settings 10 Auto Answer Mode 11 Monitor Volume 12 Buzzer Volume 13 User Language 14 Remote Diagnosis 15 TX Mode Default 16 No Toner Memory Receive 17 Memory Full Save...
  • Page 61 50 PBX Line 51 Flash/Earth/Normal * 52 Dial Prefix * Settings for 46, 47, 48, 49, and 51 should only be changed by Authorized Service Technicians. Konica FAX 9930 Incoming Options 60 Incoming Ring 61 Remote Receive 62 T/F Timer Program...
  • Page 62 Speed Access Numbers (by Type) LAN Options Functions 80 to 85 are reserved for future options. User’s Manual...

  • Page 63: Setting Basic Features

    (0-9), press Enter. If invalid data is entered, the Enter key will not operate. 4 Press Menu/Exit to return to standby mode. Konica FAX 9930 Setting the Language 1 Press Menu/Exit to enter the menu. 2 Using the numeric keys (0-9), enter speed access number 3 Select the language you want to appear on the display panel.

  • Page 64: Setting Your Fax Machine's Id

    Sender ID This is a descriptive title that identifies the sender—usually the location of your fax machine or the name of your company or office. It is printed at the top of every fax you send. You can enter up to 32 characters. The first 16...

  • Page 65: Setting The Answering Mode

    Set the answering mode based on how you want your machine to answer calls and what telephone equipment is connected to it. Choose the mode that best fits your needs. Konica FAX 9930 List of Modes Auto Receive Mode [FAX] Manual Receive Mode [TEL]...

  • Page 66: Manual Receive Mode [Tel]

    To use this feature, you must have an external, optional handset or telephone connected to your fax machine. When someone calls, your machine rings like a telephone. You can answer from an external telephone connected to your machine.

  • Page 67: Memory Reception Mode [Mem]

    Call Forwarding function. This function displays only when a forwarding number has been programmed. Konica FAX 9930 PC Fax Mode [PC] This mode is available only if an optional MFP Kit is installed.

  • Page 68: Dial And Incoming Call Parameter Settings

    Dial and Incoming Call Parameter Settings These settings allow you to control the way your machine dials telephone numbers and receives incoming calls. Setting these functions before beginning use of your machine will make your fax communications more efficient. Setting Dial and Incoming Call Parameters 1 Press Menu/Exit to enter the menu.

  • Page 69: Dial Parameter Settings

    The function controls how long your machine waits between each automatic redial attempt. Available settings are from 1 to 6 minutes. The default setting is 3 minutes between dialing attempts. Konica FAX 9930 Auto Start Speed Access no. 42. With this function set to ON, the machine automatically begins dialing as soon as a location is selected by pressing a One-Touch key or by entering another Speed Dial number.

  • Page 70: Busy Tone Detect

    Busy Tone Detect Speed access no. 44 This function allows your machine to detect a busy tone when sending a fax. Available settings are ON and OFF. ON is the default setting. Tone/Pulse (MF/DP) Speed access no. 45 This function controls which method your machine uses for dialing.

  • Page 71: Flash/Earth/Normal

    (if your machine is connected to a PBX). Available settings are NORMAL (N), flash (F) and earth (E). NORMAL (N) is the default setting. Konica FAX 9930 DIAL PREFIX Speed access no. 52 If your machine is connected to a PBX, use this function to tell your machine what access number is used to obtain an outside line from your PBX.

  • Page 72: Incoming Call Parameters

    Incoming Call Parameters Incoming Ring Speed access no. 60 This function offers a soft ringing sound through the machine’s built-in speaker when a call is received. If the function is set to OFF, the machine does not emit a ringing sound during incoming calls. If the function is set to ON, the machine emits a ringing sound when the machine is set to TEL (manual receive mode) or Ring Response is set to 20 sec (except 1 ring).

  • Page 73: Continuous Tone

    Pressing the Stop key turns off the tone. Available settings are ON and OFF. OFF is the default setting. Konica FAX 9930 PC/FAX Switch Speed Access no. 64 When set to ON, the machine automatically switches to FAX when fax reception by a connected personal computer is not possible.

  • Page 74: Other Basic Parameters

    Other Basic Parameters Monitor Volume Speed Access no. 11 The machine is equipped with a speaker for monitoring operations. This function provides a 5-level audio adjustment of the speaker. Available settings are OFF, Low, Mid, High-Mid, High. Mid is the default setting. Buzzer Volume Speed Access no.

  • Page 75: Paper-Size Setting

    (optional) paper tray. Default setting is Letter. * This setting is only available when the second tray is installed. Konica FAX 9930 Connecting to a PBX Private Branch Exchanges (PBXs) are private telephone systems used to route calls internally (for example, in a company).

  • Page 76: Entering A Pbx Dial Prefix

    Entering a PBX Dial Prefix 1 Press Menu/Exit to enter Menu. 2 Input speed access no. 50 (PBX Line), wait. 3 Press to select ON or OFF setting, press Enter. 4 Press until you reach Dial Prefix, press Enter*. 5 Input the digit(s) normally dialed to obtain an outside line from the PBX, press Enter.

  • Page 77: Vi | Konica Fax

    2 Digit Speed Dial 3 Digit Speed Dial Group Dial Konica FAX 9930 Each fax number that you enter or program into your machine can be up to 40 digits long. If you need to dial a number with more digits, use the chain dial feature.

  • Page 78: Types Of Speed Dial Numbers

    Types of Speed Dial Numbers One-Touch Speed Dial Numbers are spaces 01 to 80. They are called one-touch because you access them with one touch of a button. 2 Digit Speed Dial Numbers are spaces 81 to 99. They are called two-digit because you access them by entering their two-digit space designation (81 to 99).

  • Page 79: One-Touch Speed Dials

    Konica FAX 9930 Your fax machine is equipped with 80 one-touch keys. The first 40 are accessed directly from the “top” of the control panel.

  • Page 80: Or 3 Digit Speed Dials

    2 or 3 Digit Speed Dials In addition to one-touch speed faxing, you can program an additional 150 numbers for 2 or 3 digit entry faxing. 2 Digit Speed Dial Numbers are spaces 81 to 99. They are called two-digit because you access them by entering their two-digit space designation (81 to 99).

  • Page 81: Programming One-Touch And 2 Or 3 Digit Speed Dial Numbers

    To program your speed dial numbers, follow these instructions. Programming speed dial numbers has two steps. collecting the information programming the information Konica FAX 9930 Collect Information Gather the following information for each Speed Dial number you want to store: Name...
  • Page 82 Communications Speed The available settings are 33.6 K, 28.8 K, 14.4 K, 9.6 K, and 4.8 K. The default setting is 33.6 K. If the machine you are communicating with is an older fax machine, and you are having problems communicating with it, try adjusting the speed to a lower setting.

  • Page 83: Program The Information

    Other Keys These keys are used in the programming process. They include Menu/Exit, Shift keys, Enter, and Capital (CAPS). Konica FAX 9930 Numeric Keypad 0-9/*/#: Use these keys to enter alphabetic characters (uppercase, lowercase). Unique Key: Use this key to enter a variety of unique characters.
  • Page 84 One-Touch Keypad The One-Touch keypad is arranged like a standard keyboard for quick touch typing of names, Sender and Location ID. Alphabet Keys: (#1-27, except #20) Use these keys for easy entering of alphabetic characters. Caps Key (One-Touch key #31): Use this key to switch between uppercase and lowercase when entering alphanumeric characters.
  • Page 85 Konica FAX 9930...

  • Page 86: Programming A Speed Dial

    Programming a Speed Dial Print the Telephone Directory before you begin programming. This provides a reference of the speed dial numbers already programmed. See “Reports, Telephone Directory.” Be sure to write the name for any Speed Dial numbers you program on the One Touch Sheet(s). The One Touch Sheet(s) provide space for Speed Dial numbers 1 through 80.
  • Page 87 12 When finished with the programming of One Touch keys, lift off the plastic cover. Use a pencil to write the name of the One Touch key you have programmed. Konica FAX 9930 Print the Telephone Directory when you finish programming. This provides a reference of the speed dial numbers already programmed.

  • Page 88: Clearing A Speed Dial

    Clearing a Speed Dial Print the Telephone Directory before you begin clearing. See “Reports, Telephone Directory.” This provides a reference of the speed dial numbers already programmed. There are three ways to clear a speed dial number. Programming new information as a replacement to the existing speed dial information.

  • Page 89: Chain Dialing

    Speed Dial.” Press the Plus (+) key (One-Touch key #39). Program the rest of the number into a different Speed Dial number. Konica FAX 9930 Dialing the Chain Dial Number Load the document to be faxed. SELECT LOCATION displays. Select the first Speed Dial Number programmed.

  • Page 90: Programming A Group

    Programming a Group If you often send a fax to many fixed locations, setting up these locations as a group will save time. See “Sending a Fax to Multiple Locations.” User’s Manual...

  • Page 91: Basic Faxing

    Do not send documents that are not rectangular. Never use documents that have wet or sticky surfaces, wrinkles, staples, or paper clips. Konica FAX 9930 Your machine can transmit documents with normal wear (staple holes, letter folds and minor corner folds).

  • Page 92: Single Page Specifications

    Single Page Specifications Also see “Basic Faxing, Document Guidelines, General.” Width Minimum 5.8 inches (148 millimeters) Maximum 8.5 inches (216 millimeters) Length Minimum: 5 inches (128 millimeters) Maximum: 14 inches (356 millimeters) Paper Weight Minimum 13 pounds (50 g/m²) Maximum 28 pounds (105 g/m²) Paper Thickness Minimum 0.002 inches (0.06 millimeters) Maximum 0.006 inches (0.15 millimeters)

  • Page 93: Loading Documents

    To do this, load the document, select your location and press the Start key. Your document will be sent when the current communication ends. Konica FAX 9930 Adjust the document guides (1) to the width of the paper you are using.

  • Page 94: Resolution

    The machine grips the documents, and pulls in the bottom page. If necessary, use the Resolution and Type of Original keys for the best possible quality. Your documents are now ready for faxing or copying. Resolution For normal office documents, use STD (standard) resolution (default) For documents with small type or other fine detains, use FINE or EX.FINE resolution.

  • Page 95: Sending A Fax

    One Touch 2 or 3 Digit Speed Dial Search Numeric Keypad External Telephone Konica FAX 9930 Using a One Touch Speed Dial Key Press the One-Touch key you have programmed. Using 2 or 3-digit Speed Dial Press the Speed Dial/Search key.

  • Page 96: Using The Search Function

    Using An External Telephone To use this feature, you must have an external, optional handset or telephone connected to your fax machine. Pick up the receiver and dial the number. If the receiving machine is in automatic reception mode, a high-pitched tone will be heard.

  • Page 97: Rejecting Unsolicited Fax Messages

    ONLY accept faxes from numbers programmed as Speed Dial Numbers. Any numbers NOT programmed as Speed Dials will be rejected by the fax machine. Konica FAX 9930 Setting a Closed Network Press Menu/Exit to enter the menu. Input speed access number 21 (Closed Network); wait.

  • Page 98: Power Failures

    Power Failures A battery in your fax machine prevents the loss of data stored in memory at the time of a power outage. Typical memory-backup time with a fully charged battery is 72 hours. If data is in memory when power is restored, the machine continues operations from the point when power was lost.

  • Page 99: Display Messages

    Display Messages Here are some of the messages you may see during a typical fax transmission. Konica FAX 9930 (location) The remote location’s Personal ID, TSI/CSI, Location ID or the telephone number you entered will identify the location during transmission.

  • Page 100: Basic Faxing Situations

    Basic Faxing Situations Real-Time Dialing Occasionally you may want to dial numbers in real time, one digit at a time. Press the Hook key on your control panel to open a telephone line, you will hear a dial tone. Enter the number.

  • Page 101: Stopping A Transmission

    When your telephone or fax machine rings, pick up the handset. If a person is on the line, carry on your conversation. If a signal from a remote fax machine is heard, or if a person wishes to fax you a document after a conversation, press the Start key.

  • Page 102: No Paper Reception

    No Paper Reception If your machine runs out of paper: A NO PAPER, REPLACE PAPER message appears on the display. The machine continues to receive faxes in memory. Any messages received in memory are printed when the paper is replaced. For more information, see “Basic Faxing, Receiving Messages to Memory.”...

  • Page 103: Receiving Faxes To Memory

    Memory Reception Mode.” You may want to set your machine for memory reception if you receive faxes containing confidential information. Konica FAX 9930 When Are Faxes Received to Memory? Your machine receives messages into memory if: you set (program) the machine to receive messages to...

  • Page 104: Memory Message Limitations

    This amount will vary, depending on what has already been entered into memory. A battery in your fax machine prevents the loss of data stored in memory at the time of a power outage. Typical memory-backup time with a fully charged battery is 72 hours.

  • Page 105: Printing Messages Stored In Memory

    All data in memory is printed. If you switch to Auto Receive Mode, disabling Memory Reception Mode , all messages stored in memory are printed out. Konica FAX 9930 Canceling Messages Stored in Memory Erasing Messages Received in Memory Without Printing Them Press Menu/Exit to enter Menu.

  • Page 106: Messages In Memory And Power Losses

    Messages in Memory and Power Losses A battery in your fax machine prevents the loss of data stored in memory at the time of a power outage. Typical memory-backup time with a fully charged battery is 72 hours. If data is in memory when power is restored, the machine continues operations from the point when power was lost.

  • Page 107: Dual Access

    Dual Access Your fax machine’s dual access feature allows you to load and prepare to transmit a document while it is receiving or sending another fax from memory. This feature increases your productivity and reduces the time you spend waiting for other operations to finish.

  • Page 108: What You Can Do While Sending A Fax

    What You Can Do While Sending a Fax After your fax machine has finished scanning a document into memory and while it is transmitting from memory, you can: Make copies. Load another document and prepare it for transmission. You can continue to load documents as long as memory is available in your machine.

  • Page 109: What You Can Do While Receiving A Fax

    Once the number is entered, place the document (face down) on the feeder. Konica FAX 9930 For situations 1 and 3, TX Prep Activated displays for 2-3 seconds. Do not attempt to load documents during...

  • Page 110: Making Copies

    Making Copies Your machine can be used as a convenience copy machine. It can product up to 99 copies at one time. There are two copy stacker capacities. 250 sheets for face-down copies 10 sheets for face-up copies Documents fed through the automatic document feeder print at 600 dpi.

  • Page 111: Manual Paper Feeder

    Load the document in the document tray. Fold down the manual paper feeder tray. Konica FAX 9930 Insert a sheet of paper (face up) on the tray and push into the slot until the machine grabs hold of the paper.

  • Page 112: Face Up Stacking/Face Down Stacking

    Face Up Stacking/Face Down Stacking If the lever is set for face up, faxing is disabled. The machine can process copies in two ways: stacked with printed side up or with print side down. The position of the lever located on the side of the machine, above the power switch, determines how the copies are stacked.

  • Page 113: Sending A Fax To Multiple Locations

    There are two ways to send one fax to multiple locations using one fax session. Group Broadcast Konica FAX 9930 Individual destination numbers included as part of either method may be saved (programmed) into your fax machine as One Touch or 2 or 3–digit Speed Dial numbers.
  • Page 114 Group Fax A group fax is a fax sent to several locations. A group fax is meant to be repeated. The group (a collection of destination numbers [where the fax is going] IS saved (programmed) into the machine. The group is a collection of fax numbers to which you regularly or repeatedly send communications.

  • Page 115: Group Faxing

    Each group is listed by a group dial number. Each group can be assigned a name (Group ID) for alphabetic searches. Konica FAX 9930 The locations you use to create a group MUST BE programmed as One Touch, 2-digit, or 3-digit Speed Dials before you create a group.

  • Page 116: Programming A Group

    Programming a Group The locations you use to create a group MUST BE programmed as One Touch, 2-digit, or 3-digit Speed Dials before you create a group. Refer to “Programming Speed Dial Numbers.” Print the Group Directory Report before programming a Group.

  • Page 117: Deleting And Groups

    You DO NOT delete the assigned numbers from their Speed Dial locations. You DO DELETE the entries assigned to the group. Konica FAX 9930 1 Press Menu/Exit to enter the Menu. to select Location Program, press Enter. 2 Press 3 The cursor will be at Speed Dial, Press Group, press Enter.

  • Page 118: Sending A Fax To A Group

    Sending a Fax to a Group 1 Load your documents. 2 Enter the group. There are two ways to enter the group. By Name By Number By Name Press the Speed Dial Search key. Input the first character of the Group ID. The group name will appear on the display.

  • Page 119: Using Speed Dial/Search

    All searches are done by the first character entered for the location name. Remember this when programming the name. Konica FAX 9930 1 Press the Speed Dial/Search key. The display will show ENTER 1-ST CHAR. 2 Using the One-Touch key, enter the first letter of the name of the location you want to transmit to.

  • Page 120: Broadcasting

    Broadcasting What is a Broadcast Fax? A broadcast fax is a fax sent to several locations. A broadcast fax is a one-time event (not meant to be repeated). The broadcast (a collection of destination numbers [where the fax is going to] IS NOT saved (programmed) into the machine.

  • Page 121: Viii | Konica Fax

    Advanced Overview Operations The advanced operations are: Delayed Faxing Delayed Fax Transmission Delayed Batch Transmission Priority Transmissions Confidential Faxes Call Forwarding Relay Faxing Polling Transmission (sending documents requested by another fax machine) Konica FAX 9930...

  • Page 122: Delayed Faxing

    The number of delayed transmission sessions varies according to the model of your fax machine. The Konica FAX 9930 can be programmed for 30 sessions. Use the 24-hour format to enter times. For example, 0800 is 8:00 AM, 2000 is 8:00 PM.

  • Page 123: Sending A Delayed Fax

    (sessions) when memory is available. x = the number of sessions available to your model fax machine Konica FAX 9930, up to 30 sessions. 10 When the memory is full, you can still do one more transmission. Place the documents in the document tray...

  • Page 124: Canceling Delayed Transmissions

    Canceling Delayed Transmissions To cancel a delayed transmission before it is sent: Press Stop. The display shows Communication Cancel. The display shows Location ID or Tel. No. of the delayed transmissions currently programmed in the machine. Press to select transmission to cancel. Press Enter.

  • Page 125: Delayed Batch Transmission

    The specified time is a daily event (the faxes are sent at the same time every day). Imagine that your fax machine is located in the main office, and you send faxes to your sales force. Your machine can be programmed to hold all documents being sent to a fax number (salesperson) until a time and date you specify.

  • Page 126: Setting The Batch Tx Time Function

    Setting the Batch TX Time Function Locations used for Delayed Batch Transmission must be programmed into Speed Dial numbers 31 through 40 before the Batch TX Time may be set. Press Menu/Exit to enter the menu. to select Location Program. Press Enter. Press to select Batch TX Time.

  • Page 127: Send A Fax As Part Of A Delayed Batch

    The machine scans the document(s) into memory, and waits until the programmed time to begin transmission. Repeat above steps 1-7 to prepare multiple sessions. Konica FAX 9930 Use the 24-hour format to enter times. For example, 0800 is 8:00 AM, 2000 is 8:00 PM.

  • Page 128: Canceling Delayed Batch Transmissions

    Canceling Delayed Batch Transmissions To cancel a delayed transmission before it is sent: Press Stop. The display shows Cancel Communication. The display shows Location ID or Tel. No. of the delayed transmissions currently programmed in the machine. Press to select transmission to cancel. Press Enter.

  • Page 129: Priority Transmission

    With priority transmission, your urgent fax is processed before anything else. A priority transmission document will be sent before any previously scanned documents any received (incoming) documents Konica FAX 9930 Sending a Priority TX Load the document(s). Press Menu/Exit to enter the menu. Press to select Priority TX, press Enter .

  • Page 130: Confidential Faxes

    Confidential Faxes Facsimile machines are often located in open areas where anyone can look through the messages received. The confidential fax feature controls access to faxes. A confidential fax is a fax sent or received to the secured memory of a machine. This secured memory is called a personal mailbox (or sub-address number).

  • Page 131: Programming Personal (Confidential) Mailboxes

    Bulletin Polling (See Bulletin Polling) Messages stored in a mailbox will not printed until the correct password is entered. Konica FAX 9930 Be sure to record both the address and password of each confidential mailbox. Keep the record in a safe place.

  • Page 132: Creating A Personal (Confidential) Mailbox

    Creating a Personal (Confidential) Mailbox Press Menu/Exit to enter the Menu. Input speed access number 04, wait. Enter the personal box number (1-16), press Enter. This is the address. to select Confidential, press Enter. Press Input a 4-digit numeric password (0000-9999), press Enter.

  • Page 133: Changing A Password

    The mailbox must be empty before a change can be made. Konica FAX 9930 Be sure to record both the address and password of each confidential mailbox. Keep the record in a safe place.

  • Page 134: Closing A Mailbox

    Closing a Mailbox Speed access no. 04. A mailbox must be empty before it can be closed. To close a mailbox: Press Menu/Exit to enter Menu. Input speed access no. 04, wait. Enter the number of the personal mailbox to be modified/deleted, press Enter.

  • Page 135: Sending Confidential Faxes

    Keep the record in a safe place. If you forget a password, you will need to contact your Authorized Konica Dealer for assistance. Konica FAX 9930 To send a confidential fax: You must know the address of the confidential mailbox you are sending to.

  • Page 136: Receiving Confidential Faxes

    Receiving Confidential Faxes A confidential fax is received to a personal mailbox (or sub- address number). The personal mailbox (or sub-address number) is the secured memory of a machine. An address and password are used to access the personal mailbox. Your machine can receive confidential faxes from Konica FAX (or compatible) machines machines with a sub-address function...

  • Page 137: Knowing You've Received A Confidential Fax

    Every time your machine receives a confidential fax, the Confidential Reception Report prints. This report lists the mailbox number(s) that received faxes. Konica FAX 9930 Printing Confidential Faxes You must know the address and password of the confidential mailbox you wish to print from. The Confidential Reception Report has the mailbox address.

  • Page 138: Deleting Confidential Faxes

    Deleting Confidential Faxes You must know the address and password of the confidential mailbox you wish to delete from. The Confidential Reception Report has the mailbox address. Press Menu/Exit to enter Menu. select Print from Memory, press Enter. Press to to select Print Personal Box, press Enter .

  • Page 139: Call Forwarding

    (0-9, *, #, +, Pause, Hyphen, Space) long. To use forwarding, you must set the forwarding number. set the Auto Answer mode to FWD. Konica FAX 9930 Set a Forwarding Number Press Menu/Exit to enter the menu. to select Location Program, press Enter.

  • Page 140: Set The Auto Answer Mode To Fwd

    Set the Auto Answer Mode to FWD Press Menu/Exit to enter the menu. to select Setup, press Enter. Press to select Machine Settings, press Enter. Press to select Auto Answer mode, press Enter. Press to select FWD, press Enter. Press Press Menu/Exit to return to standby mode.

  • Page 141: Forward On Paper/Toner Error

    Forward on Paper/Toner will not work if the machine is set for Forwarding Mode (FWD) Manual Receive Mode (TEL) Memory Reception Mode (MEM) Konica FAX 9930 Setting a Paper/Toner Error Forwarding Number Press Menu/Exit to enter the menu. to select Location Program, press Enter.

  • Page 142: Relay Faxing

    Relay Faxing is different from group faxing. In Group Faxing, a fax is sent to a preprogrammed group of locations directly from the fax machine. At this writing, the Konica FAX 9930 is the only Konica machine that can function as a relay key station (hub).

  • Page 143: Using Your Machine As A Relay Initiating Station

    Relay Password Relay Group Numbers Relay Key Station (Hub) number Contact number for Relay Broadcast Report Konica FAX 9930 Get the relay password, the relay group numbers, and the relay key station (hub) number from the relay key station (hub) operator.

  • Page 144: Relay Password

    The relay key station (hub) is the fax unit that receives the original fax message and then automatically relays or broadcasts the message to other remote fax machines. For this feature to be available, the relay key station (hub) must be a Konica FAX 9930. User’s Manual...

  • Page 145: Contact Number For Relay Broadcast Report

    Be sure to program the number in the format the relay key station uses for dialing. For example, be sure to include the access digit, if required. Konica FAX 9930 Programming the Relay Report Number Press Menu/Exit to enter the menu.

  • Page 146: Relay Broadcast Report

    Relay Broadcast Report The relay key station (hub) can send a confirmation report to the relay initiating station when the relay fax session is complete. This confirmation report is called the Relay Broadcast Report. To receive the report, the telephone number of the relay initiating station must be programmed into the specified Auto Dial location.

  • Page 147: Initiating A Relay Broadcast

    Start. The machine will scan the document(s) into memory and begin faxing to the key relay station. If all memory is used, the display will show Memory Overflow, Send Scanned Pages? To send scanned pages, press Enter. Konica FAX 9930...

  • Page 148: Using Your Machine As A Relay Key Station (Hub)

    Using Your Machine as a Relay Key Station (Hub) Your machine can act as the relay key station (hub), which receives the original document from the relay initiating station and then forwards the document to the destination machines. Your machine can send a confirmation report to the relay initiating station when the relay fax session is complete.

  • Page 149: Program The Destination Numbers

    See “Sending a Fax to Multiple Locations, Group Faxing.” You must provide the two-digit group number(s) to the relay initiating station. Konica FAX 9930 Create the Relay Password To program the Relay Password Press Menu/Exit to enter the menu.

  • Page 150: Status Of Relay Broadcast Report

    Status of Relay Broadcast Report Your machine [relay key station (hub)] can send a confirmation report to the relay initiating station when the relay fax session is complete. This confirmation report is called the Relay Broadcast Report. For your machine to send the report, the telephone number of the relay initiating station must be programmed into Auto Dial location 99 of the initiating station.

  • Page 151: X | Konica Fax

    If you set Speed Access 27, Relay Print to ON, your machine will print any relay fax it receives from a relay initiating station. Konica FAX 9930 To program the Relay Password: Press Menu/Exit to enter the menu. Input speed access number 27.

  • Page 152: Sending Documents Requested By Another Fax Machine (Polling Transmission)

    Transmission) Sometimes it is useful to simply load your documents into your fax machine and set it to wait for the receiving fax machine to call and collect them. This is called setting your fax machine to be polled, or polling transmission. Your machine holds data in memory until transmission occurs.

  • Page 153: Explanation Of Polling Transmission Types

    Feeder (Document Tray) Polling is a one-time occurrence. It can only be repeated by re-loading the document. Konica FAX 9930 Memory Polling Memory Polling is very similar to Feeder (Document Tray) Polling. The difference is that the document is saved to memory, instead of occupying the feeder (document tray).
  • Page 154 Memory Polling (Bulletin) In Memory Polling (Bulletin), the document to be polled is saved to a Confidential Mailbox. Several remote machines can contact your machine and request the document. You may also load several documents. Memory Polling (Bulletin) allows for repeat polls. The remote machines can contact your machine and have the document(s) sent again and again.

  • Page 155: Feeder (Document Tray) Polling

    Feeder Poll, press Enter. Press Load the document(s). Display shows Waiting to be Polled. Konica FAX 9930 If you use feeder (document tray) polling, remember that the document remains in the machine until the unit is polled. Only one remote fax can poll your machine if feeder (document tray) polling is used.

  • Page 156: Memory Polling

    Memory Polling During Memory Polling, remote machines contact your machine and request (poll) data directly from memory. Setting Memory Polling Press Menu/Exit to enter the menu. Press to select Polling TX/RX. Press Enter to select Polling TX. to select Memory Poll, press Enter. Press Load the document(s).

  • Page 157: Memory Polling (Bulletin)

    Memory Polling (Bulletin) During Memory Polling (Bulletin), remote machine(s) contact your fax machine and request (poll) documents. The documents are stored in specified personal mailboxes. The remote machine(s) continue the request(s) until all stored documents in the specified mailboxes have been retrieved.

  • Page 158: Create A Polling Mailbox

    Create a Polling Mailbox Press Menu/Exit key to enter Menu. Input speed access no. 03, wait. Enter the personal box number (1-16), press Enter. to select Bulletin Polling, press Enter. Press Repeat steps 3 and 4 until the desired number of bulletin polling mailboxes has been created (up to 16).

  • Page 159: Printing Polling Documents In Memory

    Enter the personal mailbox number (1-16) holding the document, press Enter. The message prints, and the machine returns to standby. Konica FAX 9930 Tips: 1) If no message is stored in the personal mailbox, No Data in Memory will display.

  • Page 160: Dialing Another Fax Machine To Request Documents (Polling Reception)

    Dialing Another Fax Machine to Request Documents (Polling Reception) Your machine can contact a remote fax machine and request documents from it. This is called polling or polling reception. Your machine can poll only one machine at a time. Press Menu/Exit to enter the menu.

  • Page 161: Printing Faxes Polled Into Memory

    Print Memory Poll, press Enter. Press Faxes stored in memory print. The machine returns to standby mode. Konica FAX 9930 Cancelling Polled Faxes in Memory Press Stop. Then press Enter. Display shows Memory Cancel? Press Enter to cancel faxes stored in memory.

  • Page 162: Customizing Features And Operations

    Overview Features and Operations Many of your fax machine’s features and settings can be changed to suit your needs. This section lists the functions you can change to customize machine operations. When you press the Help button, a Help List and Function List print.

  • Page 163: Identifying Current Settings

    Identifying Current Settings The Configuration Report is a list of current settings. Konica FAX 9930 Printing a Configuration Report 1 Press Menu/Exit to enter the menu. to select Report Print, press Enter. 2 Press to select Configuration, press Enter. 3 Press 4 The report prints.

  • Page 164: Changing Operation Functions

    Changing Operation Functions Before making changes, print the Configuration Report. The Configuration Report is a list of current settings. It will help you identify the features and functions you want to change. Printing a Configuration Report 1 Press Menu/Exit to enter the menu. to select Report Print, press Enter.

  • Page 165: List Of Operation Functions

    OFF unless a service represtnative has asked you to turn it ON. Available settings are ON and OFF. The default setting is OFF. Konica FAX 9930 Transmission (TX) Mode Default Speed access no. 15. When you enter speed access number 15, you move directly into the resolution settings.

  • Page 166: Memory Full Save

    Memory Full Save Speed access no. 17 With features like group dialing, dialing starts after an entire document or set of documents is read into memory. When this function is set to ON, a message displays when memory becomes full and an operator time out seems likely during the dialing process.

  • Page 167: Restrict Access

    Available settings are ON and OFF. The default setting is ON. Konica FAX 9930 Sender ID Switch Speed access no. 23 This function determines if the Sender ID is to be printed on the transmitted fax.

  • Page 168: Pulse Dial Rate

    Pulse Dial Rate Speed Access no. 46 If the machine is set to Dial Pulse, this function controls the rate of the dialing pulses (which vary by country). Available settings are 10, 16 and 20 pps. The default setting is MF (Modulated Frequencies). See “Setting Basic Features, Dial and Incoming Call Parameter Settings.”...

  • Page 169: T/F Timer Prg

    This function sets the CNG detection number. The available settings are 1-5 times (numeric keypad input). The default setting is 1. Konica FAX 9930 Ring Response Speed access no. 66 This function controls how long the machine waits before answering an incoming call.

  • Page 170: Distinctive Ring

    The default setting is OFF. You must have your local telephone carrier’s Distinctive Ring service. Your fax machine must be in FAX or PC answer mode, and the PBX dial parameter must be set to OFF. Other modes—TEL, TEL/FAX, or TAD—will override Distinctive Ring.

  • Page 171: Memory Password

    Be sure to record the password. Keep the record in a safe place. If you forget the password, you will need to contact a n Authorized Konica Dealer for assistance. Konica FAX 9930 Cancelling a Registered Password 1 Press Menu/Exit to enter menu.

  • Page 172: Restricted Access Id

    Restricted Access ID Speed access no. 06 This is a 4-digit numeric password that must be entered to use the machine when it is set in the Restrict Access mode. Up to 24 passwords can be registered at one time. User Function 19 (Restrict Access Mode) must be set to ON before the Restrict Access ID may be set.
  • Page 173 To use restricted access ID Enter the 4-digit restricted access ID (password) at the prompt for Enter ID [xxxx]. Konica FAX 9930 To cancel restricted access ID 1 Press Menu/Exit to enter menu. 2 Enter speed access no. 06, wait.

  • Page 174: Service Function Settings

    Service Function Settings Service function settings affect the way a facsimile machine operates. If any of the following settings need to be changed, please contact the nearest Service Dealer and request service. Long Document Scanning/Transmission (Long Doc. Scan) Normally the machine will not scan documents longer than 356 millimeters (14 inches).

  • Page 175: Reports

    For instructions on printing a report, see “Reports, Printing Reports” or “Reports, Report Name.” Konica FAX 9930 Printing Reports Printing a Message Confirmation Report After transmission, press the Enter key once (with no documents loaded) to see a report confirming your transmission on your machines display.

  • Page 176: List Of Reports

    List of Reports Printed from the Menu Activity Report Active Mem. Files Broadcast Confirmation Report (MCF) Phone Directory Group Directory Configuration Report Function List Protocol Dump Log. Report G3 Log. Report Only Authorized Konica Dealers will access the Protocol Dump, Log. Report, and G3 Log. Report. Automatically Generated Message Confirmation Report Power Outage Report...

  • Page 177: Activity Report

    The date, time and duration (S,R-TIME) of each transmission or reception. The name or telephone number of the fax machine you were communicating with (DISTANT STATION ID). The communication mode used.

  • Page 178: Active Memory Files Report

    Active Memory Files Report This report provides a list of all messages stored in your machine’s memory, including documents waiting for transmission and documents which have been received and not yet printed. Information provided on this report includes: The date and time at which the message was scanned into memory for transmission.

  • Page 179: Broadcast Confirmation Report

    Press Enter. Print all the reports you want, then press Menu/Exit to return to standby mode. Konica FAX 9930 Telephone Directory This report provides a complete listing of all of the telephone numbers programmed into your machine’s Speed Dial numbers.

  • Page 180: Group Directory Report

    Group Directory Report This report provides a complete listing of all of the numbers programmed into a specific group. There is a separate report for each group. The information includes: Date and Time report was printed ID of the machine generating the report Group Number Group Name Location IDs programmed into the Group...

  • Page 181: Xii | Konica Fax

    Use it as a reference while moving through the levels of the menu. It is NOT a report of the current menu settings. The Configuration Report provides a list of the current menu settings. See “Reports, Configuration Report.” Konica FAX 9930 Printing the Function List Press Help.

  • Page 182: Message Confirmation Report

    The date of the communication. The total amount of time your machine spent sending or receiving (S,R-TIME). The Location ID or telephone number of the fax machine you were communicating with (DISTANT STATION ID). The communication mode. The number of pages.

  • Page 183: Message Confirmation Report Options

    Speed Access no. 71 Set to ON, single and multiple location transmission MCFs automatically print. When set to OFF, no report prints. Konica FAX 9930 Image in MCF Speed Access no. 72 Set to ON, a portion of the first page of the fax transmitted prints in the MCF.

  • Page 184: Power Outage Report

    The total amount of time your machine spent receiving the message (S, R-TIME). The Location ID or telephone number of the fax machine you were communicating with (DISTANT STATION ID). The number of the mail box into which the message was received.

  • Page 185: Codes Used In Reports

    Codes Used in Reports Two types of codes are used in reports. Result Codes Communication Codes Konica FAX 9930 Result Codes Result codes indicate the results of communications. BUSY The other machine’s line was busy or there was no answer.

  • Page 186: Communication Codes

    A paper jam occurred in your machine while it was receiving a fax, and it was unable to receive the entire message in memory. S_JAM A document jam occurred in the sending fax machine. STOP The Stop key was pressed, ending the communication session.

  • Page 187: Maintenance

    Replacing the Toner Cartridge Replacing the Image Drum Resetting the Image Drum Counter Konica FAX 9930 Cleaning the Scanner Path For the best possible scanning quality, clean the paper lint and dust accumulated in the area around the contact image sensor (a).

  • Page 188: Replacing The Toner Cartridge

    Replacing the Toner Cartridge This machine will only operate using the toner cartridge specified by Konica for this machine. The use of any other toner will result in the display of an operation error and in machine malfunction. Refer to “Options and Accessories” for information on obtaining the correct toner cartridge.
  • Page 189 Lift up on the document tray and swing it up and out of the way. Konica FAX 9930 Press the release buttons located on both sides of the copy stacker. Lift up the stacker. Pull the lock lever on the toner cartridge in the direction...
  • Page 190 Warning: Be careful when handling the toner cartridge. Do not let toner spill onto your clothing or other porous materials. If you experience any problems with toner, see “Installation, Safety. ” Carefully lift the toner cartridge out of the image drum unit.
  • Page 191 Lower the right side down into the toner well. Push the lock lever (in the direction of the arrow) until it stops. Konica FAX 9930 Use the cleaning wipe provided with your new toner cartridge. Gently wipe back and forth across the full length of the LED array.

  • Page 192: Replacing The Image Drum

    Replacing the Image Drum This machine will only operate using the image drum unit specified by Konica for this machine. The use of any other image drum unit will result in the display of an operation error and in machine malfunction. Refer to “Options and Accessories”...
  • Page 193 Press the release buttons located on both sides of the copy stacker. Lift up the stacker. Konica FAX 9930 Firmly lift up to disengage the drum cartridge (with its toner cartridge), then lift it out. Wrap it in the packaging materials from your new image drum cartridge, and discard it.

  • Page 194: Resetting The Drum Counter

    Insert the new drum cartridge. Press down firmly on both ends to lock the drum in place. Lift out the toner well cover and discard. Install a new toner cartridge. See “Maintenance, Replacing the Toner Cartridge.” Resetting the Drum Counter Use this function to reset the drum counter when you replace the image drum and to clear the CHANGE DRUM message.

  • Page 195: Dual Line

    For Line 2, you adjust the Option Line Type. Konica FAX 9930 Benefits of Dual Line A fax machine with dual line gives you the work capacity of two fax machines in the space of one. A fax machine with dual line makes an excellent relay key station (hub) for relay faxing.

  • Page 196: Basic Operations

    Basic Operations Dual Line requires two telephone lines, each with a unique telephone number. Both lines must be the same type (PSTN or PBX). They must both be analog lines. All transmissions using the second line are done from memory. The second line may be programmed to send and receive, send only, or receive only.
  • Page 197 (Sender ID), which uses two lines. Some phone companies offer an automatic rollover feature as a service. Your fax machine will work with this feature. Contact your phone company for more information on the rollover feature.

  • Page 198: Unpacking

    If any items are missing, contact Konica immediately. Keep your packing materials and carton in case you need to ship or transport the unit. 1 Fax Machine 2 Toner cartridge 3 Image drum (inside machine) 4 Power cord...

  • Page 199: Connecting To The Second Telephone Line

    [dual line access] (2). 3 Insert the other end into the wall jack for the second telephone line. Konica FAX 9930 Displays, Reports, and Beeps The display usually shows the status of the first telephone line. Press HELP to display the status of the second telephone line.

  • Page 200: Setting The Option Line Type For The Second Line

    Setting the Option Line Type for the Second Line The second line type may be set to: Send (transmit) only (TX) Receive only (RX) Send and Receive (ALL) 1 Press Menu/Exit to enter the menu. 2 Input speed access no. 31 (Option Line Type) 3 Press to select the desired mode, press Enter.

  • Page 201: Options And Accessories

    Obtaining Before you order, have the correct part number and description of the item. Consult the dealer where you purchased your fax machine. Consult a Konica Authorized Sales and Service Dealer. Order toll-free by phone at 1-800-825-5664 using a major credit card.

  • Page 202: Part Numbers

    Multifunction Printer (MFP) PC Interface Kit The MFP PC Interface Kit is a software package that allows your fax machine to interface with a computer, giving you a multifunctional capable fax machine. With the MFP PC Interface Kit, your fax can function as a printer, scanner, copier and PC-based fax machine.

  • Page 203: Memory Expansion

    2 MB Capacity: 160 pages of Option 2 MB memory 360 pages of Standard 4 MB memory 520 pages total Konica FAX 9930 4 MB Capacity: 320 pages of Option 4 MB memory 360 pages of Standard 4 MB memory...
  • Page 204 User’s Manual...

  • Page 205: Problem Solving

    Overview This section lists the most common problems you may encounter while using this machine. Konica FAX 9930 Printing a Cleaning Page If you notice repeating marks or imperfections on your printouts, try printing a cleaning page before you replace the image drum.

  • Page 206: Clearing A Document Jam

    Clearing a Document Jam When a document jam occurs, your machine beeps and an error message appears in the display. If the jammed document appears to be positioned straight in your feeder, press the Stop key to try to feed the document the rest of the way through the feeder.

  • Page 207: Clearing A Printing Paper Jam

    (CAUTION-HOT). This portion is extremely hot—do not touch it under any circumstances. Konica FAX 9930 Turn off the power switch. Grasp the document tray from the bottom and lift up, swinging it up and back out of the way.
  • Page 208 Press on the latches on both sides of the copier stacker until the cover of the image drum compartment is released and pops up. Lift up and back, revealing the image drum. Grasp the image drum and lift it out of the machine. Set it aside on a clean, dry surface out of direct sunlight.
  • Page 209 Pull out any paper caught inside the machine. Konica FAX 9930 Pull out the paper tray. Remove any paper caught in the feeder and any damaged paper in the tray.
  • Page 210 Load the paper tray, making sure the paper is below the “Paper Full” marking. Slide the paper tray back into the machine until it latches in place. 10 Place the image drum unit back into the machine. 11 Close the cover to the image drum compartment, pushing down on it until both latches catch.

  • Page 211: Display Panel Messages

    The top line shows the time and the answering mode. Answering modes options are: FAX, TEL, PC, T/F or TAD. The bottom line shows the amount of memory available. Konica FAX 9930 Error Messages 14:14: FAX COVER OPEN Cover open: The upper cover is not closed. First check to be sure that the image drum is seated correctly and the toner cartridge is installed properly.
  • Page 212 PAPER JAM CHECK PAPER OR PATH Jam: Paper is jammed feeding from the paper tray into the printer. Or, paper may be jammed inside the printing mechanism under the image drum. Check the paper path and remove any jammed paper. See “Problem Solving, Clearing a Paper Jam.”...
  • Page 213 PRINTER ALARM 3:TEL REFER TO USER GUIDE PRINTER ALARM 4:TEL REFER TO USER GUIDE Konica FAX 9930 For PRINTER ALARM 3:TEL If you have the second paper tray installed, and the manual feed cover is moved, the machine will display this message.
  • Page 214 INVALID TONER CART. REFER TO USER GUIDE This error will occur if an incorrect toner cartridge is installed. This machine will only operate using toner cartridges specified by Konica for use in this machine. If you are using the correct toner cartridge, open and close the cover.

  • Page 215: Counters

    For some of the counters, the Service Bit must be set to ON. Your service person will assist you with setting the service bit. Konica FAX 9930 Accessing the Print/Scan Counters Press Menu/Exit to enter the menu. Press to select Counter, press Enter.

  • Page 216: Problem Checklist

    Problem Checklist Your fax unit is a complex machine with many features and functions that allow it to operate in different ways. Many problems you experience may be due to improper programming. If you are experiencing a problem, read through the list of problems and solutions before calling your dealer.
  • Page 217 Make sure the document is not wider than your machine can load. Try making a copy of the document on a photocopier and faxing the copy. Konica FAX 9930 Your machine won’t dial. Check the power cord and wall outlet. Make sure that your telephone line (not your external telephone or handset) is connected to the LINE outlet on the back of your machine.
  • Page 218 One Touch keys and then changing the Communication Parameters for that One Touch key. See “Programming Speed Dial Numbers.” Your machine or the remote fax machine may need servicing. Try sending a fax to another location to check your machine.
  • Page 219 You sent a fax but the image the remote fax machine received was very poor. If your document had a lot of small type, complex illustrations, photos, or was very light or very dark, try changing your Transmit Resolution and Type of Original settings.
  • Page 220 When you hear the warbling tone, pick up the handset. Your machine will not poll a remote fax machine. Call the person at the remote fax machine and make sure that they have loaded documents and set their fax machine in polling transmission mode.
  • Page 221 This type of problem could be communication related. The document may have jammed during scanning. If the document is unreadable, ask the sender to fax the document again. Konica FAX 9930 You are constantly receiving unsolicited advertising on your machine. Try using the closed network function.
  • Page 222 Your machine receives faxes, but doesn’t print them. Your machine may be out of paper. Check the paper tray. If empty, supply paper. Your machine may be out of toner. Check the display for a TONER LOW message. If displayed, replace the toner cartridge. Your machine may need a new drum.

  • Page 223: Xiv | Konica Fax

    Place the image drum unit (with toner cartridge still installed) into a polyethylene plastic bag (black) and store it in a cool place away from direct sunlight. Package the machine. Warning: DO NOT ship the machine with the image drum unit installed. Konica FAX 9930...

  • Page 224: Specifications

    Specifications Overview All specifications are subject to change without notice. For the latest product and technical support information, visit the Konica Web site: http://www.Konicabt.com Dialing One-Touch Auto Dials Groups 20, up to 230 numbers each Broadcast Transmissions 240 locations User’s Manual...

  • Page 225: General

    2.5 seconds per page (ITU-T Test Chart #1) Print Speed Maximum 10 pages per minute Print Resolution 600 dpi Communication Method Half duplex Coding Scheme MH / MR / MMR / JBIG with ITU-T ECM error correction Konica FAX 9930...

  • Page 226: Memory

    Memory Standard 12.5 MB Optional Only one memory slot is available in your machine. Therefore, only one of the available memory options may be installed at a time. You must have the 8 MB expansion card to utilize the 600 dpi TX feature. Capacity All page numbers given are APPROXIMATES.

  • Page 227: Scanning

    8.5 inches (21.5 centimeters) Scan Length 5 to 14 inches (12.8 to 35.6 centimeters) Gray Scale 64 levels Konica FAX 9930 Consumables Toner Yield The number of pages you can print with one toner cartridge depends on the type of documents you usually receive or copy.

  • Page 228: Paper Handling

    Paper Handling Automatic Document Feeder Letter, A4 50 sheets of 13 to 20-lb. paper (49 to 75 g/m 30 sheets 21 to 28-lb. paper (79 to 105.5 g/m Single sheet of 32-lb paper (121 g/m Universal Tray Letter, legal 13 inch, legal 14 inch, Executive, A4, A5, A6. 250 sheets maximum 16 to 24 lb.

  • Page 229: Electrical

    Battery Backup 72 hours Power Modes Ready Energy Saving Standby Warmup Time From Standby, 30 seconds Konica FAX 9930 Environmental Temperature Operating 50 to 90 degrees Fahrenheit 10 to 32 degrees Celsius Storage 14 to 110 degrees Fahrenheit -10 to 43 degrees Celsius...

  • Page 230: Index

    Index Overview Symbols 0000 Code on Reports 167, 168 2-digit Speed Dial Sending a Fax 80 Speed Dial/Search Key 22 3-digit Speed Dial Sending a Fax 80 Speed Dial/Search Key 22 600 dpi TX Kit (Option) 187, 188, 189, 211 Access Digit (PBX) 55 Accessories 186 Active Memory Files Report 89, 163...
  • Page 231 BUSY (Result Code) 170 Busy Signal Redial Interval 54 Redial Tries 54 Busy Tone 55 Buzzer, Adjusting the Volume 59 Konica FAX 9930 Call Forwarding 123, 124 Cancel CANCL (Result Code) 170 Clear Key 21 Delayed Transmissions 109 Faxes Polled into Memory 146...
  • Page 232 Confidential Confidential Reception Report Deleting Faxes 123 Faxes 115 Knowing when you've received a confidential fax 122 Mailboxes 13 Printing Faxes 122 Receiving Faxes 121 Requirements 121 Reception 13 Reception Report 169 Remote Mailbox Information 120 Requirements 115 Sending Faxes 120 Configuration Report 165 Changing Functions 149 Current Settings 148...
  • Page 233 Canceling 109 Number of Sessions 107 Sending 108 Delete Deleting Characters (DEL Key) 24 Deleting Confidential Faxes 123 Groups 102 Konica FAX 9930 Dial Broadcast Transmissions 209 Chain Dial 74 Communication Speed 67 Dial Options 46 Dial Parameter Settings 53...
  • Page 234 Document Document Guides 15 Document Jam 191 Document Stacker Installation 36 Location 15 Document Tray Extension 16 Location 16 Guidelines 76 Loading 78 Multiple Page 77 Single Page 77 DP (Dial Pulse) 55 Drum Yield 212 Dual Access 13, 78, 92 While Copying 92 While Receiving a Fax 94 While Sending a Fax 93...
  • Page 235 French Change the Language 59 Setting the Language 48 Functions Function List 21, 166 Primary 41 Selecting 40 FWD Mode 52 Konica FAX 9930 Gray Scale 212 Group Creating 101 Definition 99 Deleting 102 Dialing 12 Directory 165 Finding by Name 103...
  • Page 236 Deleting Characters 24 ID/Password Programming 45 Space Key 25 Identification Sender ID 49 Sender ID on Transmitted Fax 152 TSI/CSI 49 IEEE-1284 Parallel Port 17 Image Gray Scale 212 Image Contrast Resolution Key 21 Image in Message Confirmation Report (MCF) 168 Legal-to-Letter Reduction 39 Light Print 205 Received Faxes Distorted 206...
  • Page 237 Connecting 36 Loading Documents Dual Access 78 Resolution 79 Setting the Contrast 79 Setting the Resolution 79 Type of Original 79 Konica FAX 9930 LOC# (Speed Dial Number) 66 Location Name (ID) Entering Spaces 25 Entering Symbols 21 Find 22 Loudness...
  • Page 238 MCF. See also Message Confirmation Report Multi-Location 168 Report Options 168 Single-Location 168 MEM Mode 52 Memory 12 Available Memory 89 Battery Backup 12, 91 Memory Backup Power Failures 83 Memory Full Save 151 Memory Messages Erasing without Printing 90 Limitations 89 Power Loss 91 Power Outage Report 91...
  • Page 239 Normal Operation Start/Copy Key 22 Norwegian Characters Unique Key 21, 24, 68, 69 Numeric Keypad 14, 22 Sending a Fax 81 Konica FAX 9930 Off-Hook (Alarm Tone) 26 OK (Result Code) 171 One-Touch Dialing 24 Keypad 14, 23, 24 Label Location 23...
  • Page 240 Answering Machine and Tele- phone, Install 38 Answering Machine, Install 38 External Telephone, Install 37 Handset 37, 187 Memory Expansion 187 MFP Kit 187 Obtaining 186 Second Paper Tray 187 Original Documents. See Document Stacker: Location Out of paper 13 Outside Line Dial Prefix (PBX) 56 Clearing 61...
  • Page 241 Reception 145 Transmission 137 Explanation of Types 138 Feeder (Document Tray) Polling 140 Memory Polling 141 Memory Polling (Bulletin) Konica FAX 9930 Power Power Cord Connecting 38 Location 17 Power Failures 83 Power Outage Battery Backup 12 Power Outage Report 83, 169...
  • Page 242 Include Image on MCF 168 Incoming Ring 57 Message Confirmation (MCF) Report Options 168 No Paper Reception 87 No Toner Reception 87 PBX Line Access Digit 55 Power Failures 83 Power Outage Report 83 Remote Diagnosis 150 Report Options 46 Stop Key 23 Programming Alphabet Keys 24...
  • Page 243 Initiating 132 Relay Broadcast Report 131 Relay Broadcast Report Auto Dial 99 130 Contact Number 130 Contact Number Programming Konica FAX 9930 Relay Faxing 4, 127 Contact Number (Relay Broadcast Report) 130 Destination Groups 134 Destination Numbers 134 Hub (Key Station) 127...
  • Page 244 Printing 160 Relay Broadcast Report 130, 131 Program the Number 130 Report Options 46 Telephone Directory 12, 164 Unwanted 204 Resetting the Drum Counter 179 Resolution Print 210 Resolution Key 21 Scanning 212 Set while Loading Documents 79 Transmission (TX) Mode Default Restrict Access 152 Restricted Access ID 157 Cancelling 158...
  • Page 245 Single Location Message Confirma- tion Report 168 Single Page Specifications 77 to a Single Location 80 Konica FAX 9930 Using a 2-digit Speed Dial 80 Using a 3-digit Speed Dial 80 Using a One-Touch 80 Using an External Telephone 81...
  • Page 246 Manual Feeder 213 Single Sheets 213 Universal Tray 213 Physical Dimensions 213 Print Resolution 210 Print Speed 210 Protocol 210 Scanning 212 Toner Cartridge Yield 173 Transmission Speed 210 Speed Instant Dial 151 Modem 210 Print 210 Scanning 212 Transmission 210 Speed Access Dial Options 46 ID/Password Programming 45...
  • Page 247 Function) 152 TEL Jack 1 17 TEL Jack 2 17 Variations by Country 56 Telephone Number Alternate Number 24, 66 Konica FAX 9930 Deleting Characters 24 Dial Prefix 56 Dial Settings 53 Forwarding Mode [FWD] 52 Numeric Keypad 22 Primary Number 24, 66...
  • Page 248 Cleaning 29 Emergency First Aid 30 Handling 29 In the eyes 30 Inhaled 30 Installation 34 Location 18 No Toner Reception 87 Replacement 173 Swallowed 30 Toner Low No Toner Reception 87 Yield 173, 212 Toner Emergency First Aid 30 Touch Tone MF 55 Transmission...
  • Page 249 Ventilation Installing the Machine 30 Voice Request Machine disconnects before it answers 205 Volume Buzzer Adjustments 59 Speaker Adjustments 59 Warranty LED Printhead (Location) Location 18 Width, Scanning 212 Konica FAX 9930...

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